Benefits & Overview

Keeper’s MSP Consumption Model allows MSPs and their Managed Companies (MCs) to allocate Keeper licenses to their users and pay only for used licenses at the beginning of the following month. Managed Companies can also allocate their own licenses, simply by adding users.

While other MSP solutions in the market bill upfront before licenses are allocated to users, Keeper’s consumption billing model is designed to scale with your MSP business as you add individual managed companies and their users.

Key benefits for our MSP customers include:

• Maximized product usage and profitability through usage-based billing

• Flexibility to respond quickly to changing customer needs

• Improved MSP client retention through self-serve license allocation and easy upgrade/downgrade processes

• Greater budget control and reduced financial risk through in-arrears monthly payments

• No long-term commitments on licenses

License Allocation & Billing

From the "Managed Companies" section, click Billing Statements to view billing summaries and Managed Company usage details.

Keeper maintains daily license counts for MSP internal and Managed Company licenses. At the end of the month, daily average license counts are used to calculate the monthly charges.

MSPs are billed only for days that licenses were in use the previous month. MSPs can add or remove secure add-on features at any time for internal use or for their Managed Companies.

Automated Detailed Invoicing

All billing cycles will be monthly, with bills generated on the first day of the following month. Keeper automatically generates a detailed monthly invoice showing all licenses used by the MSP and each Managed Company. Current and past invoices are available in the console from the “Subscriptions” section. Detailed PDFs can be downloaded to show exact usage by each individual Managed Company.

For companies with automatic billing, the billing method on file is used to charge the customer and a detailed receipt is sent to the MSP. For MSPs that are receiving Keeper through a distributor, monthly invoices will be generated but prices will not be shown on the invoices.

Overview

MSPs can add or remove Secure Add-On features at any time for their Managed Companies or for internal use. Billing Statements provide MSPs with a Base Plan Add-On Summary or per Managed Company usage detail. At the end of the month, average daily license counts are used to calculate the monthly charges for most add-on features.

Billing Statements are located under the Managed Companies section. You can filter by billing period, managed company and base plan. Both a daily summary and per managed company view are available.

The Base Plan Add-On Summary provides visibility into overall daily and average Add-On usage.

MSPs can view Secure Add-On usage for individual Managed Companies from the Per Managed Company tab.

Available Secure Add-Ons

• The Advanced Reporting & Alerts Module (ARAM) empowers InfoSec administrators to monitor more than 100 different security and activity-related event types via customizable reports, real-time notifications and seamless integration into any third-party SIEM solution.(MSP Keeper Business and Keeper Enterprise plans include two basic ARAM Reports: "Recent Events" and "Security Events").

• BreachWatch continuously scans the dark web and receives alerts on compromised passwords to take immediate action for preventing an account takeover attack.

• Compliance Reporting provides on-demand visibility of access permissions for the organization's credentials and secrets and; supports audits for Sarbanes Oxley (SOX) and other industry regulations that require access-control monitoring and event auditing.

• KeeperChat enables secure, ephemeral messaging across employee devices with the world’s most secure messaging solution, protecting communications with end-to-end encryption.

• Secure File Storage taps into Keeper’s zero-knowledge encryption to put secure file storage, retrieval and decryption privileges in the hands of approved users only.

• Keeper Secrets Manager secures your environment and eliminates secrets sprawl by removing hard-coded credentials from your source code, config files and CI/CD systems.

• Keeper Connection Manager provides DevOps and IT teams with effortless access to RDP, SSH and Kubernetes endpoints through a web browser.

• Dedicated Service & Support provided by our Profession Services Team provides training, ongoing support, product configuration and implementation for complex IT environments.

Adding & Removing Add-Ons

To add or remove Secure Add-Ons to a Managed Company, select the company and click Edit to make your selections.

MSPs can add or remove Add-Ons for internal use from the "Subscriptions" section of the console.

Add-On Usage Units

Just like base plan licenses, at the end of the month, average daily license counts are used to calculate the monthly charges for relevant add-on features. MSPs are provided with a monthly "Daily Average Usage” summary which shows the number of units used to determine monthly charges

Thank you for being a valued KeeperMSP customer! We’re launching powerful features and products to further improve your KeeperMSP experience. When Keeper releases our upgraded KeeperMSP product, you can expect new zero-trust Secure Add-ons and an improved billing model.

Introducing Secure Add-Ons

These new features and Secure Add-Ons provide comprehensive visibility, security and control, all within one unified platform - with zero-trust and zero-knowledge security:

• The Advanced Reporting & Alerts (ARAM) Module empowers InfoSec administrators to monitor more than 100 different security and activity-related event types via customizable reports, real-time notifications and seamless integration into any third-party SIEM solution.

• BreachWatch continuously scans the dark web and receives alerts on compromised passwords to take immediate action for preventing an account takeover attack.

• Compliance Reporting provides on-demand visibility of access permissions for the organization's credentials and secrets and; supports audits for Sarbanes Oxley (SOX) and other industry regulations that require access-control monitoring and event auditing.

• KeeperChat enables secure, ephemeral messaging across employee devices with the world’s most secure messaging solution, protecting communications with end-to-end encryption.

• Secure File Storage taps into Keeper’s zero-knowledge encryption to put secure file storage, retrieval and decryption privileges in the hands of approved users only.

• Keeper Secrets Manager secures your environment and eliminates secrets sprawl by removing hard-coded credentials from your source code, config files and CI/CD systems.

• Keeper Connection Manager provides DevOps and IT teams with effortless access to RDP, SSH and Kubernetes endpoints through a web browser.

Billing Related Improvements

Based on your licensing pool balance, your account will also soon transition from your current license pool billing model to our new consumption-based billing model. Once your current entitlements match or exceed your consumption, the switch will be automatic and seamless.

Consumption-Based Billing

Upon transitioning your account to our new billing model, you can expect the following key benefits:

• It’s cost-effective and designed to scale with your business

• You will only be charged for the licenses you use, thereby eliminating the need to estimate the number of users upfront.

• No long-term commitments on licenses and users can activate or deactivate a user license at any time

Keeper will track your account’s daily license usage and bill you monthly, in arrears. You may continue to add licenses for any of our products (e.g. Secrets Manager, Compliance Reporting, KeeperChat and Connection Manager) as needed.

Adding a New Managed Company

Click Add Managed Company and enter their name and select the managing node. Next, choose a base plan and any additional Secure-Add Ons you would like to add. You will be able to view what Secure-Add Ons are included with each base plan once you select it.

By default, "Allow unlimited license consumption" will be enabled. To override this, deselect the checkbox and enter the maximum licenses allowed.

Edit an Existing Managed Company

To edit an existing Managed Company's details, Base Plan, maximum licenses and Secure Add-Ons, click on the name of the Managed Company, then click Edit.

MSP Subscription Manager

Since Keeper's new billing model is based on actual daily license usage, the default "License Pool Manager" Role will be replaced with the "MSP Subscription Manager" role. The MSP Subscription Manager’s main function is to manage billing for the MSP. This role has access to the “Subscriptions” tab of the console in order to make changes to the billing method and manage Secure Add-Ons for MSP internal use.

Administrative Permissions

The "Allocate Company Licenses" permission has been merged with the "Manage Companies (MSP) permission".

SEPA Payment Method

In order for SEPA to appear as a payment method on the checkout page upon purchase or renewal of KeeperMSP you must fulfill the following criteria:

(1) The selected country in the "Your Information" form must be supported by SEPA

(2) The selected currency in "Order Summary" form must be EUR