Managing Requests

Managing Elevation Requests

As end-users generate elevation requests, administrators can efficiently manage these requests through the Keeper Admin Console. This interface provides a streamlined process for approving or denying requests in real-time, ensuring that legitimate user needs are met while maintaining security.

Accessing the Requests Dashboard

To manage elevation requests:

1. Log in to the Keeper Admin Console

2. Navigate to Endpoint Privilege Manager > Requests tab

Working with the Request Queue

The requests dashboard displays all pending elevation requests across your environment. By default, requests are sorted by wait time and priority, ensuring that users are processed in the order received.

Reviewing Request Details

To review a specific request:

1. Click on any request in the queue to open its details

2. Review the detailed information provided:

   • Application information

   • User's justification message

   • Endpoint details (IP address, device name, operating system)

   • Request timestamp and duration

   • Associated policies

Taking Action on Requests

For each request, administrators can:

• Approve: Grant temporary elevated privileges for the requested process

• Deny: Reject the elevation request with an optional explanation

Managing Request Volumes

For organizations with high volumes of elevation requests:

• Delegation: Configure multiple approvers across different teams or regions

• Auto-Approval Rules: Set up policies to automatically approve routine requests