Browser Extensions
Troubleshooting and support for the KeeperFill Browser Extensions
Downloads
All KeeperFill browser extensions are available at the Keeper download page.
User Guides
The browser extension user guides are located here.
Firefox Plug-in Changes
Install Any Pending Browser Updates
Browser extensions generally stop working properly if an update is pending or the browser is out of date, even by one version. Make sure to update your web browser to the latest version and then fully restart your web browser.
Ensure Only One Extension is Installed
Ensure only ONE Keeper browser extension is installed. Having two installed causes many issues. Visit Window > Extensions and check your extensions. Don't use multiple password managers at the same time.
Firefox Plug-in Changes
We used to have two versions of the Firefox extension in the Add-on store. We removed one of them and disabled the use of old versions. Please ensure that you are using only one extension, and ensure it's the latest one from our download page.
Safari Extension Changes
A new Safari extension is now available through the Mac App store. Old versions of the Safari extension have been disabled. Please ensure that you are running the latest version from our download page. Make sure to read the latest Safari user guide for step by step instructions.
If you are unable to login to the KeeperFill Safari extension, a reset of the extension may be required. To reset your KeeperFill Safari extension, follow the below steps:
Open Safari and select Safari > Settings
From the Keeper extension, select Settings
Click on "Clear All Storage"
Restart Safari
Check for Cache Settings
Ensure that "clear site data when you quit Chrome" is disabled. This can cause errors and vault decryption issues.
How can I disable Autofill and/or Auto Submit for a specific website?
To adjust these settings:
Visit the website
Select the Keeper icon within the website login fields
Open the record within the extension
Scroll down to locate the Autofill and Auto Submit toggles
Enable or disable them as needed
From the Admin Console, using the , administrators can enforce these settings at the role level:
Go to the Admin Console
Visit the Enforcement Policies for the role to which the user is assigned
Adjust the Autofill and Auto Submit enforcement policies as needed
Experiencing Autofill Issues
If you are having issues with autofill, please make sure you check for the following:
Make sure you only have ONE version of Keeper browser extension installed and active.
Do not have multiple password managers installed, such as LastPass and Keeper at the same time. This is known to cause conflicts and bugs when filling sites.
Make sure to turn off your browser's password manager.
Install any pending browser updates. Pending browser updates cause issues with browser plugins.
Ensure that "on all sites" is selected in your browser settings under Window > Extensions > Keeper Details screen under "Site access".
Learn how to use our Snapshot Tool to quickly report autofill issues by visiting this helpful guide. The Snapshot Tool can be accessed from the KeeperFill toolbar Options menu (three vertical dots) and selecting Report an Autofill Issue.
If you still need help, this page describes how to self-troubleshoot and capture information that our support team needs to help diagnose the problem.
Send any site-specific autofill issues to [email protected] and we'll fix it.
How to Disable KeeperFill on Specific Sites
Enterprise customers can disable KeeperFill on sites across the organization. Please be sure to add the site's website address to the KeeperFill enforcement policy for the role in which you reside.
Admins can disable Keeper-fill on specific websites. This feature supports wildcard characters for matching domain names or URLs. One use case might be to disable Keeper-fill for internal applications that have a lot of form fields. Read more about this policy.
Check for Conflicting Antivirus, Popup Blockers, Other Browser Extensions
This is a very common issue with our users. Keeper's advanced security protection and encryption prevents inspection of traffic, otherwise known as "man-in-the-middle". This can sometimes conflict with antivirus, popup blockers and web filtering apps. Make sure to try turning OFF these 3rd party plugins or applications to see if they are causing any conflict with Keeper.
Don't Block Cookies
Many websites (including Keeper's browser tools) won't function correctly if you block cookies, block Javascript, block local storage or have any extreme browser privacy settings that prevent our product from running. Please try to set your browser to default settings and see if that resolves the issue you're experiencing.
Additional Help
See our general Browser Extension troubleshooting page
If you're having autofill issues, see the autofill feedback page
If you are a website developer looking to integrate, see our Website Developers page
Feature Requests
We love hearing from customers. Send your feature requests to: [email protected].
Join our Slack Workspace
Join our Slack Workspace to post questions, feedback or receive new beta versions.
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