Secure File Storage

Overview

Keeper offers Secure File Storage to protect your confidential files, photos, and videos. Securely upload and store files such as passport photos, medical cards, drivers licenses, tax and loan documents, videos and any other private file to your Keeper vault.

Files are encrypted during the upload process and the user holds the encryption key for complete privacy and security. Users also have the ability to securely share files with other Keeper users via record sharing, making Secure File Storage the best way to save and transfer the most sensitive of information.

Benefits & Features

• Just like our password encryption technology, Keeper protects your confidential files with 256-bit AES encryption using record-level keys.

• Secure file storage is available across all of your devices as a Secure Add-on, including iOS, Android, Web Vault and Desktop App.

• Files can be easily and securely shared with other Keeper users, from vault-to-vault.

• Like your other Keeper records, you can set sharing permissions for records that contain your secure files (can edit, can share, can edit & share, and read only).

• File sizes are supported up to 100MB for Web Vault, 5GB for Desktop App and Android and iOS is limited to overall storage available for the user account (with no limit for individual file upload).

Web Vault & Desktop App

From within the vault, users can either create a new record or add an attachment to an existing record. While editing a record, click Add Attachments to upload your file, or simply drag and drop the file directly into your vault. Once the upload is complete, click Save.

By clicking the download icon next to the file or photo within a record, you can quickly View or Download it.

Users also have the ability to securely share files with other Keeper users via record sharing, making Secure File Storage the best way to save and transfer the most sensitive of information. Within the record click Share, then enter the email address(es) of the other Keeper user(s) you would like to share the record with.

iOS & Android

Secure File Storage is also available for iOS and Android. You can either add an attachment to any existing record or create a new record using the "File Attachment" record type. Within the record, tap Add Files or Photos to upload your file.

Users also have the ability to securely share files with other Keeper users via record sharing, making Secure File Storage the best way to save and transfer the most sensitive of information. While viewing the record, tap Share > Share with User and enter the email address(es) of the Keeper users you would like to share the record with.

Understanding Attachment Status Icon:

When viewing a record with file attachments, you may see an icon next to a file if it hasn't fully synced to your Keeper Vault.

• File Not Yet Uploaded / Sync Pending:

• If you see this icon (a cloud symbol with a line through it), it means that this specific file attachment has not yet successfully uploaded or synced to your Keeper Vault's cloud storage. The file is currently only stored locally on the device from which you attempted the upload.

• File attachments require an active internet connection to upload. If you are offline, attachments cannot be added or uploaded. If this icon appears, it typically signifies an unexpected issue or an interruption (e.g., a lost internet connection, an error during transfer) that prevented the file from reaching the cloud.

• While the icon is present, the file is not yet backed up to the cloud and may not be accessible from other devices or the Keeper Web Vault.

• To ensure your file is securely backed up and accessible across all your devices, please verify your internet connection.