LogoLogo
User Guides
Docs HomeKeeper Connection ManagerUser GuidesRelease NotesEnterprise GuideMSP GuideSSO Connect CloudKeeperPAM and Secrets ManagerSSO Connect On-PremKeeper Bridge
User Guides
Docs HomeKeeper Connection ManagerUser GuidesRelease NotesEnterprise GuideMSP GuideSSO Connect CloudKeeperPAM and Secrets ManagerSSO Connect On-PremKeeper Bridge
  • Keeper End-User Guides
  • System Requirements
  • Quick Start Guides
    • Web Vault & Desktop App
    • iOS - iPhone & iPad
    • Android - Phone & Tablet
  • Enterprise End-User
  • Enterprise End-User (SSO)
  • Web Vault & Desktop App
  • Browser Extensions
    • Install for Chrome
    • Install for Firefox
    • Install for Safari
    • Install for Edge
    • Install for Opera
    • Enterprise Deployment
  • KeeperFill for Apps
  • iOS - iPhone & iPad
  • Autofill & Passkey Setup for iOS
  • Android Phone & Tablet
  • Autofill & Passkey Setup for Android
  • Record Types
  • Sharing
  • Time-Limited Access
  • One-Time Share
  • Self-Destructing Records
  • Vault Offline Access
  • Security Audit
  • BreachWatch
  • Secure File Storage
  • Emergency Access
  • Keeper Family Plan
  • KeeperChat
  • Passkeys
  • Keeper Forcefield
  • Troubleshooting
    • Hardware Security Keys on iOS
    • Master Password Reset & Account Recovery
    • Troubleshoot Extension Issues
    • Autofill Issues
    • Troubleshooting Vault Issues
    • Clearing Browser Cache
    • Website Developers
    • Internet Explorer
  • Tips & Tricks
    • Protecting your Keeper Vault
    • Stay Logged In
    • Protecting TOTP Codes
    • Using Keeper TOTP with Azure or Office 365
    • Changing Passwords Using KeeperFill
    • Free Family License for Personal Use
    • One Record with Multiple URL Domains
    • KeeperFill Right-Click Context Menu
    • Keyboard Shortcuts
    • Resetting Desktop App
    • Login to Keeper with Windows Hello
    • Login to Keeper on macOS with Touch ID
    • Using Windows Hello or Touch ID with SSO
    • Logging in with DUO
  • Social Media Management
  • Use Cases
  • Uninstall Keeper
  • Web Vault & Desktop App (Legacy, Abridged)
    • Enterprise End-User (SSO)
  • Docs Home
  • Import Records
    • Import Overview
    • Import from Chrome, Firefox, IE, Edge, Safari
    • Import from Chrome via export
    • Import Text File (.csv)
    • Import Text File (.json)
    • Import from Excel
    • Import from 1Password
    • Import from Avast
    • Import from Bitwarden
    • Import from CyberArk
    • Import from Dashlane
    • Import from EnPass
    • Import from Kaspersky
    • Import from KeePass (.kdbx)
    • Import from KeePass .XML
    • Import from LastPass
    • Import from MacPass
    • Import from mSecure
    • Import from MyKi
    • Import from Passpack
    • Import from Passportal
    • Import from Password Boss
    • Import from Proton Pass
    • Import from Psono
    • Import from RoboForm
    • Import from Safari
    • Import from SplashID
    • Import from Sticky Password
    • Import from Thycotic / Delinea
    • Import from True Key
    • Import from ZOHO
    • Import from Commander CLI
  • Microsoft Store App
  • Export and Reports
    • Vault Export
    • Shared Records Report
  • Documentation Home
Powered by GitBook

Company

  • Keeper Home
  • About Us
  • Careers
  • Security

Support

  • Help Center
  • Contact Sales
  • System Status
  • Terms of Use

Solutions

  • Enterprise Password Management
  • Business Password Management
  • Privileged Access Management
  • Public Sector

Pricing

  • Business and Enterprise
  • Personal and Family
  • Student
  • Military and Medical

© 2025 Keeper Security, Inc.

On this page

Was this helpful?

Export as PDF

Troubleshooting

This guide provides basic troubleshooting solutions to some of the more common questions users may have.

PreviousKeeper ForcefieldNextHardware Security Keys on iOS

Last updated 10 months ago

Was this helpful?

The proceeding pages in this section are dedicated to various troubleshooting guides. Have a suggestion? Email our team at .

feedback@keepersecurity.com