# Troubleshooting Vault Issues

Please follow the steps below to provide Keeper Support with information to assist vault related errors.

(1) Using Chrome browser, open the Web Vault at: \
<https://keepersecurity.com/vault>

\
(2) Click on **View** > **Developer** > **Developer Tools**.

![](https://914511346-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LSGVtOTYUIkVBoYtFvK%2F-M7QRCWX0TbC9OjTAn82%2F-M7QTRqjgeCzRSuHlozc%2FScreen%20Shot%202020-05-15%20at%208.13.45%20PM.png?alt=media\&token=4e73102e-1442-465b-83db-ab22f1d20aad)

(3) Login to your Keeper Vault.<br>

(4) On the Developer Tools window, click on the "Console" tab and check for any errors in red.<br>

(5) If there are errors, take a screenshot and/or copy-paste the information for the Keeper Team.

![](https://914511346-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LSGVtOTYUIkVBoYtFvK%2F-M7QRCWX0TbC9OjTAn82%2F-M7QVo7vxcAC7qkg6mpN%2FScreen%20Shot%202020-05-15%20at%208.24.36%20PM.png?alt=media\&token=26b73d63-5335-4135-a142-7fe90234109c)
