Steps to provide Keeper Support with Browser Extension debug information.
See the Reporting Autofill Issues page to request a fix for a website that isn't filling properly. Our team can process fixes on the same day.
To experience the latest KeeperFill updates and features, you want to make sure you running the latest version of the Keeper Browser Extension. To update KeeperFill, follow the steps below:
In your browser's search bar, navigate to chrome://extensions.
In the upper right corner, toggle "Developer mode" on.
In the list of your current browser extensions, locate the "Keeper Password Manager & Digital Vault" extension and click Details.
To update KeeperFill in Firefox, follow the steps below:
In your browser's search bar, navigate to about:addons.
In the upper right corner, click the gear icon and select "Check for Updates"
Ensure that Keeper is updated to the latest version.
If you are experiencing an error, it is helpful to provide Keeper support with any console errors that might be occurring. To capture the errors, follow the steps below.
In your browser's search bar, navigate to chrome://extensions.
In the upper right corner, toggle "Developer mode" on.
In the list of your current browser extensions, locate the "Keeper Password Manager & Digital Vault" extension and click on "background.html"
Sometimes, other browser extensions or software installed on the computer can conflict with Keeper. Common examples are products which filter web content, block popups or perform any sort of website traffic manipulation.
If you are experiencing a strange issue with your KeeperFill browser extension, we recommend turning off all of your other 3rd party extensions to determine if there is a conflict. If you find a conflict, please provide this information to Keeper support.
This video explains how to capture errors from the KeeperFill extension when working with the support team.
If you are unable to login to the KeeperFill Chrome extension, a reset of the extension may be required. To reset your KeeperFill Chrome extension, follow the below steps:
Open Chrome and select Chrome > Settings > Extensions
From the Keeper extension, select Details > Extension Options
Click on "Clear All Storage"
Restart Chrome
If you are unable to login to the KeeperFill Safari extension, a reset of the extension may be required. To reset your KeeperFill Safari extension, follow the below steps:
Open Safari and select Safari > Settings
From the Keeper extension, select Settings
Click on "Clear All Storage"
Restart Safari