MC to Enterprise

Transfer a Managed Company to a standalone Keeper Enterprise.

Overview

Use Keeper Commander CLI to move a Managed Company (MC) from an MSP to a standalone Keeper Enterprise.

Please first contact Keeper's Support team to initiate your MSP or MC transfer.

MSP Americas & APAC: [e-mail] MSP EMEA: [e-mail]

After approval, use Keeper Commander to request a transfer of your MC.

Scenario: The MC starts the departure. The MSP does not accept it. Keeper Security reviews it. The MC completes it.

Command reference: Commander CLI and SDK

Terminology

Term	Definition
MSP	Managed Service Provider — a Keeper Security tenant that manages other companies
MC	Managed Company — a Keeper Security tenant currently managed by an MSP
Leaving MC	The Managed Company that wants to become a standalone Enterprise

Example Accounts Used in This Guide

Replace these examples with the administrator names and email addresses in your environment.

Role	Admin Name	Admin Email
Leaving MC Admin	mc-admin	[e-mail]
MSP Admin	msp-admin	[e-mail]

Prerequisites

• Keeper Commander CLI is installed and configured.
• You are the Principal Admin for the departing Managed Company.
• You have the current MSP administrator's name and email address.

Step 1 — MC: Initiate the Departure

The Managed Company admin logs in to Commander and submits a request to leave the MSP.

1. Log in to Commander as the MC admin:

Email: [e-mail]
Password: <your password>

2. Submit the leave request:

mc-transfer leave-msp

3. Verify the request was submitted:

mc-transfer status

The status should show the departure request is pending.

Step 2 — MSP: No Action Required

The MSP does not accept or approve the request. The process moves directly to legal approval.

For MSP administrators: Keeper Security's legal team contacts you during approval. No Commander action is required.

Step 3 — Legal Approval

After the MC submits the request, Keeper Security emails both administrators.

• Provide any information Keeper requests.
• Keeper approves or denies the departure.
• Keeper emails both parties with its decision.

No action is required in Commander during this step. Wait for legal approval before proceeding.

Step 4 — MC: Complete the Departure

After Keeper approves the transfer, the MC administrator completes it in Commander.

1. Log in to Commander as the MC admin:

Email: [e-mail]
Password: <your password>

2. Confirm legal approval status:

mc-transfer status --target-name "msp-admin" --target-email [e-mail]

3. Perform the transfer:

mc-transfer perform --target-name "msp-admin" --target-email [e-mail]

The Managed Company is now a standalone Enterprise.

Command Reference Summary

Step	Who Runs It	Command
Initiate departure	MC Admin	mc-transfer leave-msp --target-name "<msp-admin>" --target-email <msp-email>
Check status	MC Admin	mc-transfer status --target-name "<msp-admin>" --target-email <msp-email>
Complete departure	MC Admin	mc-transfer perform --target-name "<msp-admin>" --target-email <msp-email>

There is no accept step for this scenario — the MSP does not need to take any Commander action for an MC departure.