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MC to Enterprise

Transfer a Managed Company to a standalone Keeper Enterprise.

Overview

Use Keeper Commander CLI to move a Managed Company (MC) from an MSP to a standalone Keeper Enterprise.

Scenario: The MC starts the departure. The MSP does not accept it. Keeper Security reviews it. The MC completes it.

Command reference: Commander CLI and SDK

Terminology

Term
Definition

MSP

Managed Service Provider — a Keeper Security tenant that manages other companies

MC

Managed Company — a Keeper Security tenant currently managed by an MSP

Leaving MC

The Managed Company that wants to become a standalone Enterprise

Example Accounts Used in This Guide

Replace these examples with the administrator names and email addresses in your environment.

Role
Admin Name
Admin Email

Leaving MC Admin

mc-admin

mc-admin@example.com

MSP Admin

msp-admin

msp-admin@example.com

Prerequisites

  • Keeper Commander CLI is installed and configured.

  • You are the Principal Admin for the departing Managed Company.

  • You have the current MSP administrator's name and email address.

Step 1 — MC: Initiate the Departure

The Managed Company admin logs in to Commander and submits a request to leave the MSP.

1. Log in to Commander as the MC admin:

2. Submit the leave request:

3. Verify the request was submitted:

The status should show the departure request is pending.

Step 2 — MSP: No Action Required

The MSP does not accept or approve the request. The process moves directly to legal approval.

For MSP administrators: Keeper Security's legal team contacts you during approval. No Commander action is required.

After the MC submits the request, Keeper Security emails both administrators.

  • Provide any information Keeper requests.

  • Keeper approves or denies the departure.

  • Keeper emails both parties with its decision.

No action is required in Commander during this step. Wait for legal approval before proceeding.

Step 4 — MC: Complete the Departure

After Keeper approves the transfer, the MC administrator completes it in Commander.

1. Log in to Commander as the MC admin:

2. Confirm legal approval status:

3. Perform the transfer:

The Managed Company is now a standalone Enterprise.

Command Reference Summary

Step
Who Runs It
Command

Initiate departure

MC Admin

mc-transfer leave-msp --target-name "<msp-admin>" --target-email <msp-email>

Check status

MC Admin

mc-transfer status --target-name "<msp-admin>" --target-email <msp-email>

Complete departure

MC Admin

mc-transfer perform --target-name "<msp-admin>" --target-email <msp-email>

There is no accept step for this scenario — the MSP does not need to take any Commander action for an MC departure.

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