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MC to MSP

Transfer a Managed Company from one MSP to another.

Overview

Use Keeper Commander CLI to transfer one or more Managed Companies (MCs) between MSPs.

Scenario: The Sending MSP starts the transfer. The Receiving MSP accepts it. Keeper Security reviews it. The Sending MSP completes it.

Command reference: Commander CLI and SDK

Terminology

Term
Definition

MSP

Managed Service Provider — a Keeper Security tenant that manages other companies

MC

Managed Company — a Keeper Security tenant that is managed by an MSP

Sending MSP

The MSP that currently owns the MCs being transferred

Receiving MSP

The MSP that will take ownership of the MCs

Example Accounts Used in This Guide

Replace these examples with the administrator names and email addresses in your environment.

Role
Admin Name
Admin Email

Sending MSP Admin

sending-msp-admin

sending-msp-admin@example.com

Receiving MSP Admin

receiving-msp-admin

receiving-msp-admin@example.com

Prerequisites

  • Keeper Commander CLI is installed and configured.

  • You are the Principal Admin for the Sending or Receiving MSP.

  • You have the Receiving MSP administrator's name and email address.

Step 1 — Sending MSP: Initiate the Transfer

The Sending MSP admin logs in to Commander and sends a transfer request to the Receiving MSP.

1. Log in to Commander as the Sending MSP admin:

2. Initiate the transfer:

3. Verify the transfer request was sent:

The status should show the transfer request is pending acceptance by the Receiving MSP.

Step 2 — Receiving MSP: Accept the Transfer

The Receiving MSP admin logs in and accepts the inbound transfer request.

1. Log in to Commander as the Receiving MSP admin:

2. Check the incoming transfer request:

3. Accept the transfer:

4. Confirm acceptance:

The status should show that the transfer is accepted and awaiting legal approval.

After both parties agree, Keeper Security's legal team emails both MSPs.

  • Provide any information Keeper requests.

  • Keeper approves or denies the transfer.

  • Keeper emails both parties with its decision.

There is no action required in Commander during this step. Wait for legal approval before proceeding.

Step 4 — Sending MSP: Complete the Transfer

After Keeper approves the transfer, the Sending MSP administrator completes it in Commander.

1. Log in to Commander as the Sending MSP admin:

2. Confirm legal approval status:

3. Perform the transfer:

The Managed Companies are now transferred to the Receiving MSP.

How to Cancel a Transfer

If you need to cancel a pending transfer before legal approval, the Sending MSP admin can run:

Cancel the transfer before Keeper approves it. This command cannot reverse a completed transfer.

Command Reference Summary

Step
Who Runs It
Command

Initiate transfer

Sending MSP

mc-transfer join-msp --target-name "<receiving-admin>" --target-email <receiving-email>

Check status

Either party

mc-transfer status --target-name "<other-admin>" --target-email <other-email>

Accept transfer

Receiving MSP

mc-transfer accept-mc --target-name "<sending-admin>" --target-email <sending-email>

Complete transfer

Sending MSP

mc-transfer perform --target-name "<receiving-admin>" --target-email <receiving-email>

Cancel transfer

Sending MSP

mc-transfer cancel --target-name "<receiving-admin>" --target-email <receiving-email>

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