> For the complete documentation index, see [llms.txt](https://docs.keeper.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeper.io/keeperpam/privileged-access-manager/references/itsm-integration.md).

# ITSM Integration

## Overview

Keeper supports ITSM integrations for access workflows, alert ingestion, and secure credential resolution.

Use these integrations to connect Keeper with Jira and ServiceNow without exposing privileged credentials in tickets or workflows.

### Jira integrations

#### Jira Workflow

Use Jira issues to manage governed access requests and approval flows.

This integration supports:

* Requesting access to records and shared folders
* Creating and updating vault records
* Managing record permissions
* Handling Endpoint Privilege Manager approvals

See [Jira Workflow](/keeperpam/secrets-manager/integrations/jira-workflow.md).

#### Jira ITSM

Use Jira to turn Keeper alerts into actionable tickets.

This integration supports:

* Automated issue creation from Keeper alerts
* Field and priority mapping
* Secure webhook authentication
* Routing incidents into existing Jira projects

See [Jira ITSM](/keeperpam/secrets-manager/integrations/jira-itsm.md).

### ServiceNow integrations

#### ServiceNow Workflow

Use ServiceNow as a self-service portal for Keeper-driven access workflows.

This integration supports:

* Requesting access to records and folders
* Searching Keeper records and folders
* Creating records in the vault
* Approval and fulfillment workflows
* Optional Endpoint Privilege Manager approval flows

See [ServiceNow Workflow](/keeperpam/secrets-manager/integrations/servicenow-workflow.md).

#### ServiceNow ITSM

Use ServiceNow Security Incident Response to receive and triage Keeper alerts.

This integration supports:

* Protected webhook ingestion
* Transformation of Keeper alerts into SIR incidents
* Guided setup for authentication and mappings
* Priority mapping for Keeper event types

See [ServiceNow ITSM](/keeperpam/secrets-manager/integrations/servicenow-itsm.md).

#### ServiceNow Credential Resolver

Use the MID Server integration to resolve credentials from Keeper at runtime.

This integration supports:

* External credential storage for ServiceNow Discovery and Orchestration
* Credential resolution for Service Mapping
* Custom credential provider workflows
* Zero-trust retrieval without storing credentials on the ServiceNow instance

See [ServiceNow Credential Resolver](/keeperpam/secrets-manager/integrations/servicenow.md).

### Choose the right integration

Use **Jira Workflow** or **ServiceNow Workflow** when you need request-based access and approval workflows.

Use **Jira ITSM** or **ServiceNow ITSM** when you need Keeper alerts to create tickets automatically.

Use **ServiceNow Credential Resolver** when ServiceNow MID Servers need live access to credentials stored in Keeper.

### More integrations

Keeper supports many more integrations across ITSM, CI/CD, cloud, and developer workflows.

See the full [Integrations](/keeperpam/secrets-manager/integrations.md) catalog.


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