Admin Console

Troubleshooting and support for the Keeper Admin Console

Enterprise Guide

The full Enterprise Guide is located here. For information about deploying Keeper to your end-users click here.

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License Expiration and Renewal

Visit our checkout page: https://keepersecurity.com/checkout

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Credit Card Removal

For security reasons, enterprise credit card changes are handled by our team. Please reach out to your Account Manager or Enterprise Support to update your payment method.

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Users Not Receiving Email Invites

Keeper will automatically suppress email delivery to an email address that has bounced. This typically occurs if you set up someone's Keeper account before their email inbox exists. If you are experiencing this, please contact the Keeper B2B support team and we'll remove the email from our suppression list.

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Transfer Account Error

To initiate an account transfer, the user must have accepted the "Transfer Account" popup within the app. This consent cannot be bypassed or enabled remotely; the user must have accepted the prompt before the transfer process can begin.

Additionally, you must be assigned to a role with the specific permissions required to transfer users within that individual's current role.

If encountering an error message during account transfer attempts, consider the following steps:

• If the User Is Present in the Enterprise: Ensure the user logs in and accepts the transfer account agreement before proceeding with the transfer.

• SSO-enabled Enterprises: Change the user's password in the identity provider to log in and accept the transfer account feature pop-up or export data.

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Contact Us

If you need help, please open a support ticket in our ServiceNow system.

If you need to speak to our support team, simply make the request and we will schedule it during enterprise hours. Please be patient as we coordinate the call.

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Emergency Support

If you are an enterprise customer having an emergency and need urgent support, use our ServiceNow support portal. On the support form, select the option "This is an emergency, outage, or other time-sensitive issue which requires immediate assistance".

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Feature Requests

We love hearing from Enterprise customers. Send your feature requests to: [e-mail].

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Join our Slack Workspace

Join our Slack Workspace to post questions, feedback or receive new beta versions.