> For the complete documentation index, see [llms.txt](https://docs.keeper.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeper.io/release-notes/keeper-security/troubleshooting/keeperpam.md). # KeeperPAM ### Keeper Secrets Manager (KSM) Please see the Keeper Secrets Manager [troubleshooting page](/keeperpam/secrets-manager/troubleshooting.md). *** ### Keeper Connection Manager (KCM) Please see the Keeper Secrets Manager [troubleshooting page](/keeper-connection-manager/troubleshooting.md). *** ### Contact Us If you need help, please [open a support ticket](https://keepersecurity.servicenowservices.com/csm?id=csm_index) in our ServiceNow system. If you need to speak to our support team, simply make the request and we will schedule it during enterprise hours. Please be patient as we coordinate the call. *** ### Emergency Support If you're a enterprise customer having an emergency and need urgent support, use our [ServiceNow support portal](https://keepersecurity.servicenowservices.com/csm?id=csm_index). On the support form, select the option "**This is an emergency, outage, or other time-sensitive issue which requires immediate assistance**". *** ### Feature Requests We love hearing from Enterprise customers. Send your feature requests to: ****. *** ### Join our Slack Workspace [Join our Slack Workspace](/release-notes/keeper-security/troubleshooting/join-the-slack-workspace.md) to post questions, feedback or receive new beta versions. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.keeper.io/release-notes/keeper-security/troubleshooting/keeperpam.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.