> For the complete documentation index, see [llms.txt](https://docs.keeper.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keeper.io/user-guides/br/troubleshooting/troubleshooting-vault-issues.md).

# Solucionar problemas do cofre

Instruções de solução de problemas para erros relacionados ao cofre.

Siga os passos abaixo para fornecer ao Suporte Keeper informações que ajudem a resolver erros relacionados ao cofre.

(1) Usando o navegador Chrome, abra o Cofre da web em:\
<https://keepersecurity.com/vault>

\
(2) Clique em **Exibir** > **Desenvolvedor** > **Ferramentas do desenvolvedor**.

![](https://257549050-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrHF2FRF67XcTtI7RLPyS%2Fuploads%2Fgit-blob-dbb9e95adb09039bc48600aaa3ad5a8cce24eae8%2FScreen%20Shot%202020-05-15%20at%208.13.45%20PM.png?alt=media)

(3) Faça login no Cofre Keeper.<br>

(4) Na janela Ferramentas do desenvolvedor, clique na guia "Console" e verifique se há erros em vermelho.<br>

(5) Se houver erros, faça uma captura de tela e/ou copie e cole as informações para a equipe Keeper.

![](https://257549050-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrHF2FRF67XcTtI7RLPyS%2Fuploads%2Fgit-blob-c0bcdecae6a8b6949d6e61e688f167f9f8c27cbf%2FScreen%20Shot%202020-05-15%20at%208.24.36%20PM.png?alt=media)


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.keeper.io/user-guides/br/troubleshooting/troubleshooting-vault-issues.md?ask=<question>&goal=<endgoal>
```

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