# Troubleshooting Vault Issues

Please follow the steps below to provide Keeper Support with information to assist vault related errors.

(1) Using Chrome browser, open the Web Vault at:\
<https://keepersecurity.com/vault>

\
(2) Click on **View** > **Developer** > **Developer Tools**.

![](/files/-M7QTRqjgeCzRSuHlozc)

(3) Login to your Keeper Vault.<br>

(4) On the Developer Tools window, click on the "Console" tab and check for any errors in red.<br>

(5) If there are errors, take a screenshot and/or copy-paste the information for the Keeper Team.

![](/files/-M7QVo7vxcAC7qkg6mpN)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keeper.io/user-guides/troubleshooting/troubleshooting-vault-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.