Accessibility Conformance

Keeper Connection Manager 508 accessibility and ergonomics support

The reports in this page refer to older versions of Glyptodon before the Keeper Connection Manager branding. To remain as accurate as possible, the documentation below will refer to the product as Glyptodon when it is a version prior to 2.8.

VPAT® Version 2.1 – March 2018

Name of Product/Version: Glyptodon Enterprise (version 1.7)

Product Description: An HTML5 remote desktop gateway (Apache Guacamole 0.9.12-incubating with additional upstream changes/improvements backported) combined with corresponding support services and documentation.

Date: June 4, 2018

Contact Information: [e-mail]

Notes: The components covered by this report are the Apache Guacamole web application, as packaged by Glyptodon. The accessibility of the systems and/or applications within remote desktops accessed using Guacamole are inherently independent of Guacamole and will need to be considered separately.

Evaluation Methods Used: Testing is based on general product knowledge.

"Voluntary Product Accessibility Template" and "VPAT" are registered service marks of the Information Technology Industry Council (ITI). "Glyptodon" is a trademark of Glyptodon, Inc. "Apache", "Guacamole", "Apache Guacamole", and the Guacamole logo are trademarks of the Apache Software Foundation.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - Yes
Revised Section 508 standards as published by the U.S. Access Board in the Federal Register on January 18, 2017 Corrections to the ICT Final Rule as published by the US Access Board in the Federal Register on January 22, 2018	Yes
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V1.1.2 (2015-04)	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

• Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.

• Supports with Exceptions: Some functionality of the product does not meet the criterion.

• Does Not Support: The majority of product functionality does not meet the criterion.

• Not Applicable: The criterion is not relevant to the product.

• Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:

• EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).

• Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Notes: This table covers the following components:

• Web (Guacamole): The Apache Guacamole web application, as packaged within Glyptodon Enterprise.

• Web (Docs): The Glyptodon Enterprise documentation hosted at https://enterprise.glyptodon.org/doc/ covering use of Glyptodon Enterprise and/or the version of Apache Guacamole packaged with Glyptodon Enterprise.

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A) Also applies to: EN 301 549 Criteria 9.2.1 (Web) 10.2.1 (non-web document) 11.2.1.1 (Software) 11.2.2.1 (Closed Functionality Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports with Exceptions Web (Docs): Supports Web (Account): Supports	Web (Guacamole): The expand/collapse (+/-) icon for connection groups does not have alternative text. All other images within Guacamole either have alternative text or are purely decorative. Web (Docs): All non-text content within the documentation has alternative text or is purely decorative. Web (Account): All non-text content within the account management / download interface provided to Glyptodon Enterprise subscribers has alternative text or is purely decorative.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also applies to: EN 301 549 Criteria 9.2.2 (Web) 10.2.2 (non-web document) 11.2.1.1 (Software) 11.2.2.2.1 and 11.2.2.2.2 (Closed Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Not Applicable Web (Docs): Supports Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain prerecorded content of any kind. Web (Docs): The only prerecorded content within the Glyptodon Enterprise documentation are videos, which are provided as an alternative to the text documentation and are labeled as such. Web (Account): There is no prerecorded content within the account management / download interface provided to Glyptodon Enterprise subscribers.
1.2.2 Captions (Prerecorded) (Level A) Also applies to: EN 301 549 Criteria 9.2.3 (Web) 10.2.3 (non-web document) 11.2.1.3 (Software) 11.2.2.3 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Not Applicable Web (Docs): Supports Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain prerecorded content of any kind. Web (Docs): The only prerecorded content within the Glyptodon Enterprise documentation are videos, and all such videos include captions. Web (Account): There is no prerecorded content within the account management / download interface provided to Glyptodon Enterprise subscribers.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Also applies to: EN 301 549 Criteria 9.2.4 (Web) 10.2.4 (non-web document) 11.2.1.4 (Software) 11.2.2.4 (Closed Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Not Applicable Web (Docs): Supports Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain prerecorded content of any kind. Web (Docs): The only prerecorded content within the Glyptodon Enterprise documentation are videos, which are provided as an alternative to the text documentation and are labeled as such. Web (Account): There is no prerecorded content within the account management / download interface provided to Glyptodon Enterprise subscribers.
1.3.1 Info and Relationships (Level A) Also applies to: EN 301 549 Criteria 9.2.7 (Web) 10.2.7 (non-web document) 11.2.1.7 (Software) 11.2.2.7 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): The relationships between presentation elements within Guacamole are always conveyed with corresponding text and semantic markup. Web (Docs): The relationships between presentation elements within the Glyptodon Enterprise documentation are always conveyed with corresponding text and semantic markup. Web (Account): The relationships between presentation elements within the Glyptodon Enterprise account / download interface are always conveyed with corresponding text and semantic markup.
1.3.2 Meaningful Sequence (Level A) Also applies to: EN 301 549 Criteria 9.2.8 (Web) 10.2.8 (non-web document) 11.2.1.8 (Software) 11.2.2.8 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Content which is related semantically is organized with appropriate header elements and/or nested structurally. Guacamole does not depend on nor assume any particular reading direction (RTL vs. LTR). Web (Docs): The visual presentation of sections of the Glyptodon Enterprise documentation always exactly matches the programmatically determined order, with the exception of elements which do not affect the meaning of other elements (such as the navigation panel). Web (Account): Where order has an effect on meaning, the visual presentation of sections of the Glyptodon Enterprise account / download interface always exactly matches the programmatically determined order.
1.3.3 Sensory Characteristics (Level A) Also applies to: EN 301 549 Criteria 9.2.9 (Web) 10.2.9 (non-web document) 11.2.1.9 (Software) 11.2.2.9 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports with Exceptions Web (Docs): Supports with Exceptions Web (Account): Supports	Web (Guacamole): The expand/collapse (+/-) icon for connection groups does not have alternative text. All other images within Guacamole either have alternative text or are purely decorative. Web (Docs): The expand/collapse icon within the navigation panel does not have alternative text, however this icon is not necessary to expand/collapse groups within the panel, nor to determine whether a group is expanded. All other graphical elements within the Glyptodon Enterprise documentation either have alternative text or are purely decorative. Web (Account): All images within the Glyptodon Enterprise account / download interface have alternative text or are purely decorative.
1.4.1 Use of Color (Level A) Also applies to: EN 301 549 Criteria 9.2.10 (Web) 10.2.10 (non-web document) 11.2.1.10 (Software) 11.2.2.10 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): All information conveyed with color is additionally conveyed with text. Web (Docs): All information conveyed with color is additionally conveyed with text. Web (Account): All information conveyed with color is additionally conveyed with text.
1.4.2 Audio Control (Level A) Also applies to: EN 301 549 Criteria 9.2.11 (Web) 10.2.11 (non-web document) 11.2.1.11 (Software) 11.2.2.11 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): The web application does not inherently provide audio controls, however the operating system of the remote desktop being accessed through Guacamole should provide such controls. Web (Docs): There is no automatically playing content within the Glyptodon Enterprise documentation. Web (Account): There is no automatically playing content within the Glyptodon Enterprise account / download interface.
2.1.1 Keyboard (Level A) Also applies to: EN 301 549 Criteria 9.2.15 (Web) 10.2.15 (non-web document) 11.2.1.15 (Software) 11.2.2.15 (Closed Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): Not all elements of the Guacamole interface can be accessed/focused using the "Tab" key. Web (Docs): Within the Glyptodon Enterprise documentation, absolutely all links and elements capable of receiving keyboard focus can be accessed/focused using the "Tab" key. Web (Account): While most elements within the Glyptodon Enterprise account / download interface can be accessed/focused using the "Tab" key, the account menu cannot. Accessing this menu is necessary to log out. Additionally, some user interface components do not fully support keyboard interaction, such as drop down menus within account information edit screens.
2.1.2 No Keyboard Trap (Level A) Also applies to: EN 301 549 Criteria 9.2.16 (Web) 10.2.16 (non-web document) 11.2.1.16 (Software) 11.2.2.16 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): To the extent allowed by the browser, Guacamole does take control of all keystrokes while a connection is in use, however users may manually return focus to the browser by pressing Ctrl+Alt+Shift to open the Guacamole menu. Web (Docs): Nothing within the Glyptodon Enterprise documentation takes control of the keyboard in any way. Web (Account): Nothing within the Glyptodon Enterprise account / download interfaces takes control of the keyboard in any way.
2.2.1 Timing Adjustable (Level A) Also applies to: EN 301 549 Criteria 9.2.17 (Web) 10.2.17 (non-web document) 11.2.1.17 (Software) 11.2.2.17 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Not Applicable Web (Account): Supports	Web (Guacamole): Session time limits are set by the system administrator and cannot be adjusted by users. By default, users will be automatically logged out after one hour of inactivity. Guacamole considers being connected to at least one connection to be activity, even if the user is not actively interacting with that connection. Web (Docs): The Glyptodon Enterprise documentation is always available. No authentication is required to access the documentation and there are no time limits. Web (Account): Users can elect to remain logged in to the Glyptodon Enterprise account / download interface by checking the "Remember me" box during login.
2.2.2 Pause, Stop, Hide (Level A) Also applies to: EN 301 549 Criteria 9.2.18 (Web) 10.2.18 (non-web document) 11.2.1.18 (Software) 11.2.2.18 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Not Applicable Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): The only moving/blinking/scrolling/auto-updating content within Guacamole is the remote desktop connection that a user is actively using. In such a case, the moving/blinking/scrolling/auto-updating is not only essential to the activity, it is the activity. Web (Docs): The only moving/blinking/scrolling/auto-updating content within the Glyptodon Enterprise documentation are videos accompanying the text, and those videos do not automatically start. Web (Account): There is no moving/blinking/scrolling/auto-updating content within the Glyptodon Enterprise account / download interface.
2.3.1 Three Flashes or Below Threshold (Level A) Also applies to: EN 301 549 Criteria 9.2.19 (Web) 10.2.19 (non-web document) 11.2.1.19 (Software) 11.2.2.19 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Guacamole’s interface does not contain anything that flashes. Web (Docs): The Glyptodon Enterprise documentation does not contain anything that flashes. Web (Account): The Glyptodon Enterprise account / download interface does not contain anything that flashes.
2.4.1 Bypass Blocks (Level A) Also applies to: EN 301 549 Criteria 9.2.20 (Web) 10.2.20 (non-web document) – Does not apply 11.2.1.20 (Software) – Does not apply 11.2.2.20 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Content is not repeated. In cases where a page contains multiple content areas, those areas have proper heading elements. Web (Docs): The only repeated content within the Glyptodon Enterprise documentation is the navigation panel, which is properly identified with ARIA landmark roles. The main content section is also identified with an ARIA landmark role, and all sections within the content are identified with heading elements. Web (Account): The only repeated content within the Glyptodon Enterprise account / download interface is the navigation menu, which is properly identified with semantic markup. All sections within the main content are identified with heading elements.
2.4.2 Page Titled (Level A) Also applies to: EN 301 549 Criteria 9.2.21 (Web) 10.2.21 (non-web document) 11.2.1.21 (Software) - Does not apply 11.2.2.21 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): For most pages, the name of the web application (Apache Guacamole) is used as the title without context. When accessing a connection, the name of the connection is used as the title. Web (Docs): Each page within the Glyptodon Enterprise documentation has a title element containing the unique title of the page. Web (Account): All pages within the Glyptodon Enterprise account / download interface are titled: "My Account - Glyptodon Enterprise".
2.4.3 Focus Order (Level A) Also applies to: EN 301 549 Criteria 9.2.22 (Web) 10.2.22 (non-web document) 11.2.1.22 (Software) 11.2.2.22 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): Not all elements of the Guacamole interface can be accessed/focused using the "Tab" key. Web (Docs): All elements within the Glyptodon Enterprise documentation that are capable of receiving focus can be accessed/focused in sequence using the "Tab" key. Web (Account): While most elements within the Glyptodon Enterprise account / download interface can be accessed/focused using the "Tab" key, the account menu cannot. Accessing this menu is necessary to log out.
2.4.4 Link Purpose (In Context) (Level A) Also applies to: EN 301 549 Criteria 9.2.23 (Web) 10.2.23 (non-web document) 11.2.1.23 (Software) 11.2.2.23 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): All links have context and descriptive text. Web (Docs): All links have context and descriptive text. Navigation links additionally have programmatically-determinable context through use of semantic elements and ARIA landmark roles. Web (Account): All links have context and descriptive text. Navigation links additionally have programmatically-determinable context through use of semantic elements.
3.1.1 Language of Page (Level A) Also applies to: EN 301 549 Criteria 9.2.27 (Web) 10.2.27 (non-web document) 11.2.1.27 (Software) 11.2.2.27 (Closed Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Supports	Web (Guacamole): The language of each page is not exposed such that it can be programmatically determined. Web (Docs): The language of each page is exposed using the "lang" attribute on the top-level "html" element. Web (Account): The language of each page is exposed using the "lang" attribute on the top-level "html" element.
3.2.1 On Focus (Level A) Also applies to: EN 301 549 Criteria 9.2.29 (Web) 10.2.29 (non-web document) 11.2.1.29 (Software) 11.2.2.29 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Simply receiving focus will not result in a change of context. Web (Docs): Simply receiving focus will not result in a change of context. Web (Account): Simply receiving focus will not result in a change of context.
3.2.2 On Input (Level A) Also applies to: EN 301 549 Criteria 9.2.30 (Web) 10.2.30 (non-web document) 11.2.1.30 (Software) 11.2.2.30 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports with Exceptions Web (Docs): Supports with Exceptions Web (Account): Supports	Web (Guacamole): Changing the display language or changing any setting within the Guacamole menu will take immediate effect. All other changes must be explicitly submitted to take effect. Web (Docs): Changing the selected documentation version will immediately reload the page, replacing the current documentation with the version chosen (if available). The only other aspect of the interface which may receive input, the search box, must be manually submitted to have any effect. Web (Account): Under no circumstances will user input have any effect unless explicitly submitted.
3.3.1 Error Identification (Level A) Also applies to: EN 301 549 Criteria 9.2.33 (Web) 10.2.33 (non-web document) 11.2.1.33 (Software) 11.2.2.33 (Closed Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): If a user submits invalid information, an error message is displayed describing the problem. Web (Docs): In the event of an error, such as navigating to a non-existent page, an error page is displayed describing the problem. Web (Account): In the event of an error due to invalid data, an error message is displayed describing the problem.
3.3.2 Labels or Instructions (Level A) Also applies to: EN 301 549 Criteria 9.2.34 (Web) 10.2.34 (non-web document) 11.2.1.34 (Software) 11.2.2.34 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Labels and/or instructions are provided for absolutely all cases where user input is required. Web (Docs): Labels are provided for absolutely all cases where user input is required. Web (Account): Labels are provided for absolutely all cases where user input is required.
4.1.1 Parsing (Level A) Also applies to: EN 301 549 Criteria 9.2.37 (Web) 10.2.37 (non-web document) 11.2.1.37 (Software) 11.2.2.37 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): All markup (HTML) within Guacamole is valid, having complete and matching start/end tags for all elements, with elements nested as specified by relevant standards. Web (Docs): All markup (HTML) within the Glyptodon Enterprise documentation is valid, having complete and matching start/end tags for all elements, with elements nested as specified by relevant standards. Web (Account): All markup (HTML) within the Glyptodon Enterprise account / download interface is valid, having complete and matching start/end tags for all elements, with elements nested as specified by relevant standards.
4.1.2 Name, Role, Value (Level A) Also applies to: EN 301 549 Criteria 9.2.38 (Web) 10.2.38 (non-web document) 11.2.1.38 (Software) 11.2.2.38 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Only standard HTML controls are used. Web (Docs): Only standard HTML controls are used. Web (Account): With the exception of drop down menus within account edit screens, only standard HTML controls are used. The non-standard drop down menus are backed by standard HTML controls and function correctly if programmatically modified.

Table 2: Success Criteria, Level AA

Notes: This table covers the following components:

• Web (Guacamole): The Apache Guacamole web application, as packaged within Glyptodon Enterprise.

• Web (Docs): The Glyptodon Enterprise documentation hosted at https://enterprise.glyptodon.org/doc/ covering use of Glyptodon Enterprise and/or the version of Apache Guacamole packaged with Glyptodon Enterprise.

• Web (Account): The web interface provided to subscribers to retrieve Glyptodon Enterprise repository credentials, to make changes to payment information and the subscription, and to obtain support (https://enterprise.glyptodon.org/account/).

Criteria	Conformance Level	Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Also applies to: EN 301 549 Criteria 9.2.5 (Web) 10.2.5 (non-web document) 11.2.1.5 (Software) 11.2.2.5 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Not Applicable Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): Providing captions is not relevant to the functionality of the web application. If users require captions from specific software or videos within the remote desktop, such responsibility would fall on those programs. Web (Docs): There is no live content within the Glyptodon Enterprise documentation. Web (Account): There is no live content within the Glyptodon Enterprise account / download interface.
1.2.5 Audio Description (Prerecorded) (Level AA) Also applies to: EN 301 549 Criteria 9.2.6 (Web) 10.2.6 (non-web document) 11.2.1.6 (Software) 11.2.2.6 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Not Applicable Web (Docs): Does Not Support Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain any prerecorded content. Web (Docs): While included videos are narrated, the narration is not sufficient to capture all important visual details within the video. Web (Account): The Glyptodon Enterprise account / download interface does not contain any prerecorded content.
1.4.3 Contrast (Minimum) (Level AA) Also applies to: EN 301 549 Criteria 9.2.12 (Web) 10.2.12 (non-web document) 11.2.1.12 (Software) 11.2.2.12 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports with Exceptions Web (Account): Does Not Support	Web (Guacamole): All text is black over white background, where contrast ratio is 21:1. Web (Docs): With the exception of the "GO" button in the search box, all text has a contrast ratio of at least 4.5:1. Web (Account): While most text is dark gray over white background with a contrast ratio of 7.94:1, links are teal over white background with a contrast ratio below 4.5:1. Buttons and some callouts are also similarly low-contrast.
1.4.4 Resize text (Level AA) Also applies to: EN 301 549 Criteria 9.2.13 (Web) 10.2.13 (non-web document) 11.2.1.13 (Software) 11.2.2.13 (Closed Software) 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports with Exceptions Web (Account): Supports	Web (Guacamole): The content of the web application may be resized to at least 200% via the built-in zoom function of the web browser without loss of functionality or content. Additionally, any active remote desktop connection may be magnified to at least 200% using the zoom function within the "Display" section of the Guacamole menu. Web (Docs): All text within the Glyptodon Enterprise documentation may be resized to at least 200% via the built-in zoom function of the web browser without loss of functionality or content. The navigation panel may be hidden, depending on whether sufficient space remains to display the panel. Web (Account): All text within the Glyptodon Enterprise account / download interface may be resized to at least 200% via the built-in zoom function of the web browser without loss of functionality or content.
1.4.5 Images of Text (Level AA) Also applies to: EN 301 549 Criteria 9.2.14 (Web) 10.2.14 (non-web document) 11.2.1.14 (Software) 11.2.2.14 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Images of text are never used to convey information. Web (Docs): Images of text are never used to convey information. Web (Account): Images of text are never used to convey information.
2.4.5 Multiple Ways (Level AA) Also applies to: EN 301 549 Criteria 9.2.24 (Web) 10.2.24 (non-web document) – Does not apply 11.2.1.24 (Software) – Does not apply 11.2.2.24 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): Navigating between pages within Guacamole always involves navigation bars / menus / hierarchical lists, and there is generally only one way to navigate to a particular page in each instance. Web (Docs): In addition to a navigation panel, the Glyptodon Enterprise documentation provides a search mechanism, links which move through the documentation sequentially, breadcrumbs, and general links between pages. Web (Account): Navigating between pages within the Glyptodon Enterprise account / download interface always involves a common navigation bar.
2.4.6 Headings and Labels (Level AA) Also applies to: EN 301 549 Criteria 9.2.25 (Web) 10.2.25 (non-web document) 11.2.1.25 (Software) 11.2.2.25 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports with Exceptions	Web (Guacamole): Descriptive headings and labels are used throughout the Guacamole interface. Web (Docs): Descriptive headings are used throughout the Glyptodon Enterprise documentation. Descriptive labels are used in the few cases where user input is applicable (the search box / navigation panel). Web (Account): Descriptive headings and labels are used throughout the Glyptodon Enterprise account / download interface, however some required fields on edit screens are marked as required using an asterisk ("*"), with no other programmatically-readable text indicating the field is required.
l2.4.7 Focus Visible (Level AA) Also applies to: EN 301 549 Criteria 9.2.26 (Web) 10.2.26 (non-web document) 11.2.1.26 (Software) 11.2.2.26 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Guacamole does not override browser-default focus indicators. Web (Docs): While the Glyptodon Enterprise documentation does include some styling which is conditional depending on focus, this is not done to such a degree that the browser-default focus indicators are absent. Web (Account): The Glyptodon Enterprise account / download interface does not override browser-default focus indicators.
3.1.2 Language of Parts (Level AA) Also applies to: EN 301 549 Criteria 9.2.28 (Web) 10.2.28 (non-web document) 11.2.1.28 (Software) – Does not apply 11.2.2.28 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Supports	Web (Guacamole): The language of the parts of each page is not exposed such that it can be programmatically determined. Web (Docs): Only a single language is used on all pages, and that language can be programmatically determined. Web (Account): Only a single language is used on all pages, and that language can be programmatically determined.
3.2.3 Consistent Navigation (Level AA) Also applies to: EN 301 549 Criteria 9.2.31 (Web) 10.2.31 (non-web document) – Does not apply 11.2.1.31 (Software) – Does not apply 11.2.2.31 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): The only repeated navigational mechanism within Guacamole is the user menu, the order and contents of which are consistent in all cases. Web (Docs): The navigation panel, common to all pages within the Glyptodon Enterprise documentation, is consistently ordered. Breadcrumb links, also common to all pages, consistently contain the parent page(s) of the current page in increasing order or depth. Web (Account): The navigation menu, common to all pages within the Glyptodon Enterprise account / download interface, consistently contains the same links in the same order.
3.2.4 Consistent Identification (Level AA) Also applies to: EN 301 549 Criteria 9.2.32 (Web) 10.2.32 (non-web document) – Does not apply 11.2.1.32 (Software) – Does not apply 11.2.2.32 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Components of the web application which appear repeatedly are consistently labeled and styled. Web (Docs): Common/repeated content within the Glyptodon Enterprise documentation is consistently labeled and styled. If such content is non-text and is not purely decorative, consistent text alternatives for the content are always provided. Web (Account): Common/repeated content within the Glyptodon Enterprise account / download interface is consistently labeled.
3.3.3 Error Suggestion (Level AA) Also applies to: EN 301 549 Criteria 9.2.35 (Web) 10.2.35 (non-web document) 11.2.1.35 (Software) 11.2.2.35 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): Automatic guidance for correcting errors in user input is generally not provided. Only an explicit, descriptive error is displayed. Web (Docs): If an error occurs while accessing the documentation, such as if a user visits a page that does not exist, guidance is provided which advises the user of possible steps to take to correct the problem. Web (Account): Automatic guidance for correcting errors in user input is generally not provided. Only an explicit, descriptive error is displayed.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to: EN 301 549 Criteria 9.2.36 (Web) 10.2.36 (non-web document) 11.2.1.36 (Software) 11.2.2.36 (Closed Software) – Does not apply 11.6.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs) 2017 Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web (Guacamole): Supports with Exceptions Web (Docs): Not Applicable Web (Account): Supports	Web (Guacamole): Destructive administrative tasks are explicitly confirmed before being allowed to take place. Modifications to connection configurations are applied immediately (without confirmation) if there are no errors preventing modification, however user input checking is not feasible given the broad, generic nature of connection parameters (virtually any value is conceivably valid). Web (Docs): The Glyptodon Enterprise documentation does not allow the user to make changes to data, perform transactions, etc. It is purely a read-only, searchable documentation system. Web (Account): User input checking is performed in all cases where data modification is allowed.

Table 3: Success Criteria, Level AAA

Notes: This table covers the following components:

• Web (Guacamole): The Apache Guacamole web application, as packaged within Glyptodon Enterprise.

• Web (Docs): The Glyptodon Enterprise documentation hosted at https://enterprise.glyptodon.org/doc/ covering use of Glyptodon Enterprise and/or the version of Apache Guacamole packaged with Glyptodon Enterprise.

• Web (Account): The web interface provided to subscribers to retrieve Glyptodon Enterprise repository credentials, to make changes to payment information and the subscription, and to obtain support (https://enterprise.glyptodon.org/account/).

Criteria	Conformance Level	Remarks and Explanations
1.2.6 Sign Language (Prerecorded) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Not Applicable Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain any prerecorded content. Web (Docs): The only prerecorded content within the Glyptodon Enterprise documentation are videos, which are provided as an alternative to the text documentation and are labeled as such. Web (Account): The Glyptodon Enterprise account / download interface does not contain any prerecorded content.
1.2.7 Extended Audio Description (Prerecorded) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Not Applicable Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain any prerecorded content. Web (Docs): The only prerecorded content within the Glyptodon Enterprise documentation are videos, which are provided as an alternative to the text documentation and are labeled as such. Web (Account): The Glyptodon Enterprise account / download interface does not contain any prerecorded content.
1.2.8 Media Alternative (Prerecorded) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Not Applicable Web (Docs): Supports Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain any prerecorded content. Web (Docs): Videos are included within the Glyptodon Enterprise documentation only when they are accompanied by full, equivalent text. Such videos are the only prerecorded content within the Glyptodon Enterprise documentation. Web (Account): The Glyptodon Enterprise account / download interface does not contain any prerecorded content.
1.2.9 Audio-only (Live) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Not Applicable Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain any live, audio-only content. Web (Docs): The Glyptodon Enterprise documentation does not contain any live, audio-only content. Web (Account): The Glyptodon Enterprise account / download interface does not contain any live, audio-only content.
1.4.6 Contrast Enhanced (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): The contrast ratio of text within the Guacamole interface is 21:1 (black text on white background). Web (Docs): The contrast ratio of all text within the Glyptodon Enterprise documentation varies, but is always at least 7:1. Web (Account): While most text is dark gray over white background with a contrast ratio of 7.94:1, links are teal over white background with a contrast ratio below 4.5:1. Some callouts are also similarly low-contrast.
1.4.7 Low or No Background Audio (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Not Applicable Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): Guacamole does not contain any prerecorded content. Web (Docs): The Glyptodon Enterprise documentation does not contain any prerecorded, audio-only content. Web (Account): The Glyptodon Enterprise account / download interface does not contain any prerecorded, audio-only content.
1.4.8 Visual Presentation (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Does Not Support Web (Account): Does Not Support	Web (Guacamole): Foreground and background color for main content is explicitly specified via CSS. Web (Docs): Foreground and background color for main content is explicitly specified via CSS. Web (Account): Foreground and background color for main content is explicitly specified via CSS.
1.4.9 Images of Text (No Exception) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Images of text are never used to convey information. Web (Docs): Images of text are never used to convey information. Screenshots may be used, and these screenshots may contain text, however such images are explicitly excluded from this criteria. Web (Account): Images of text are never used to convey information.
2.1.3 Keyboard (No Exception) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): Not all elements of the Guacamole interface can be accessed/focused using the “Tab” key. Web (Docs): Within the Glyptodon Enterprise documentation, absolutely all links and elements capable of receiving keyboard focus can be accessed/focused using the "Tab" key. Web (Account): While most elements within the Glyptodon Enterprise account / download interface can be accessed/focused using the "Tab" key, the account menu cannot. Accessing this menu is necessary to log out. Additionally, some user interface components do not fully support keyboard interaction, such as drop down menus within account information edit screens.
2.2.3 No Timing (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Supports Web (Account): Does Not Support	Web (Guacamole): Session time limits are set by the system administrator and cannot be adjusted by users. By default, users will be automatically logged out after one hour of inactivity. Guacamole considers being connected to at least one connection to be activity, even if the user is not actively interacting with that connection. Web (Docs): The Glyptodon Enterprise documentation is always available. No authentication is required to access the documentation and there are no time limits. Web (Account): A time limit applies to user sessions within the Glyptodon Enterprise account / download interface unless explicitly disabled by the user during login.
2.2.4 Interruptions (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Not Applicable Web (Account): Not Applicable	Web (Guacamole): Alerts are used only to communicate critical errors or changes in connection status. Web (Docs): The Glyptodon Enterprise documentation does not use alerts/interruptions of any kind. Web (Account): The Glyptodon Enterprise account / download interface does not use alerts/interruptions of any kind.
2.2.5 Re-authenticating (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Not Applicable Web (Account): Does Not Support	Web (Guacamole): State is lost upon session expiration. Web (Docs): The Glyptodon Enterprise documentation is always available. No authentication is required to access the documentation and there are no time limits. Web (Account): State is lost upon session expiration.
2.3.2 Three Flashes (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Guacamole’s interface does not contain anything that flashes. Web (Docs): The Glyptodon Enterprise documentation does not contain anything that flashes. Web (Account): The Glyptodon Enterprise account / download interface does not contain anything that flashes.
2.4.8 Location (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Pages within Guacamole are generally no more than one level deep. A link to the top-level page is always provided. Web (Docs): The user's location within the documentation is indicated through both the navigation panel and breadcrumb links. Web (Account): The user's location within the Glyptodon Enterprise account / download interface is indicated through style changes to the links within the navigation menu (the current page is highlighted).
2.4.9 Link Purpose (Link Only) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Link text is always descriptive. Web (Docs): Link text is always descriptive. Web (Account): Link text is always descriptive.
2.4.10 Section Headings (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Section headings are used throughout the Guacamole interface, wherever distinct sections exist. Web (Docs): Section headings are consistently used within the Glyptodon Enterprise documentation to organize content by topic, subtopic, etc. Web (Account): Where distinct sections exist, section headings are always used to organize the content.
3.1.3 Unusual Words (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Does Not Support Web (Account): Does Not Support	Web (Guacamole): Technical terms specific to remote desktop or Guacamole administration are not independently defined and do not link to definitions. Web (Docs): While the documentation is intended to be explanatory, many technical terms are not independently defined and do not link to definitions. Web (Account): Any technical terms present are not independently defined and do not link to definitions.
3.1.4 Abbreviations (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Does Not Support Web (Account): Does Not Support	Web (Guacamole): Abbreviations are not used within the Guacamole interface, with the exception of protocol names (VNC, RDP, SSH), which are not independently defined and do not link to definitions. Web (Docs): Abbreviations are generally not independently defined and do not link to definitions. Web (Account): Abbreviations are generally not independently defined and do not link to definitions.
3.1.5 Reading Level (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Does Not Support Web (Account): Does Not Support	Web (Guacamole): No supplemental text at different reading levels is provided for any text within Guacamole. Web (Docs): No supplemental text at different reading levels is provided for any text within the Glyptodon Enterprise documentation, which may be highly technical. Web (Account): No supplemental text at different reading levels is provided for any text within the Glyptodon Enterprise account / download interface.
3.1.6 Pronunciation (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Does Not Support Web (Account): Does Not Support	Web (Guacamole): No mechanism is provided to disambiguate words that differ in meaning solely by pronunciation. Web (Docs): No mechanism is provided to disambiguate words that differ in meaning solely by pronunciation. Web (Account): No mechanism is provided to disambiguate words that differ in meaning solely by pronunciation.
3.2.5 Change on Request (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Changes of context occur only when initiated by user request. Web (Docs): Changes of context occur only when initiated by user request. Web (Account): Changes of context occur only when initiated by user request.
3.3.5 Help (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Does Not Support Web (Docs): Does Not Support Web (Account): Does Not Support	Web (Guacamole): With the exception of brief instructional paragraphs, no contextual help is provided. Web (Docs): The interface of the Glyptodon Enterprise documentation does not include contextual help. Web (Account): The Glyptodon Enterprise account / download interface does not include contextual help.
3.3.6 Error Prevention (All) (Level AAA) Also applies to: EN 301 549 Criteria – Does not apply 2017 Section 508 – Does not apply	Web (Guacamole): Supports with Exceptions Web (Docs): Supports Web (Account): Supports	Web (Guacamole): Destructive administrative tasks are explicitly confirmed before being allowed to take place. Modifications to connection configurations are applied immediately (without confirmation) if there are no errors preventing modification. Web (Docs): If a user submits invalid data when attempting to perform a search, the user is given the opportunity to correct their search terms. Web (Account): Destructive administrative tasks are explicitly confirmed before being allowed to take place. Error checking is performed on input fields prior to accepting the user's submission.

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Supports	No mode of operation requires vision, as text is always provided in a programmatically-readable form.
302.2 With Limited Vision	Supports with Exceptions	No mode of operation requires vision, as text is always provided in a programmatically-readable form. Guacamole and the Glyptodon Enterprise documentation additionally use high-contrast text. The Glyptodon Enterprise account / download interface contains some components with text that is relatively low-contrast.
302.3 Without Perception of Color	Supports	Color is never used as the sole means of indicating meaning. Text is always included which unambiguously describes the meaning of the content even if color is absent.
302.4 Without Hearing	Supports	Use of Guacamole and/or Glyptodon Enterprise does not depend on hearing.
302.5 With Limited Hearing	Supports	Use of Guacamole and/or Glyptodon Enterprise does not depend on hearing.
302.6 Without Speech	Supports	Use of Guacamole and/or Glyptodon Enterprise does not depend on speech.
302.7 With Limited Manipulation	Supports with Exceptions	Opening the Guacamole menu requires pressing three keys simultaneously (Ctrl+Alt+Shift). Some parts of the Guacamole interface are not reachable through keyboard interaction alone, and thus may require mouse interaction. Logging out from the Glyptodon Enterprise account / download interface requires opening a menu which can only be reached using the mouse.
302.8 With Limited Reach and Strength	Supports	Guacamole and/or Glyptodon Enterprise do not impose reach or strength requirements.
302.9 With Limited Language, Cognitive, and Learning Abilities	Does Not Support	The text within Guacamole and Glyptodon Enterprise contains technical jargon that is not defined and does not link to corresponding definitions.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA	See WCAG 2.0 section	See information in the WCAG 2.0 section.
502 Interoperability with Assistive Technology	Not Applicable	All components covered by this conformance report are web applications/services to which 502 and 503 do not apply, as no such component has access to platform accessibility services. From the text of Section 508: EXCEPTION: Where Web applications do not have access to platform accessibility services and do not include components that have access to platform accessibility services, they shall not be required to conform to 502 or 503 provided that they conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).
503 Applications	Not Applicable
504 Authoring Tools	Not Applicable	No part of Guacamole or Glyptodon Enterprise constitutes an authoring tool.

Chapter 6: Support Documentation and Services

Notes: This table is specific to the documentation and support services provided as part of Glyptodon Enterprise. It does not apply to Apache Guacamole.

Criteria	Conformance Level	Remarks and Explanations
601.1 Scope	Heading cell – no response required	Heading cell – no response required
602 Support Documentation	Heading cell – no response required	Heading cell – no response required
602.2 Accessibility and Compatibility Features	Does Not Support	Specific documentation is not provided on the usage of Guacamole or Glyptodon Enterprise with accessibility technologies.
602.3 Electronic Support Documentation	See WCAG 2.0 section	See information in the WCAG 2.0 section.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	All support documentation is provided in an electronic format.
603 Support Services	Heading cell – no response required	Heading cell – no response required
603.2 Information on Accessibility and Compatibility Features	Supports	For Glyptodon Enterprise subscriptions which include support services, those services include at least all documented features within scope. This report is part of that documentation.
603.3 Accommodation of Communication Needs	Supports	For Glyptodon Enterprise subscriptions which include support services, those services are provided at a minimum through email and/or a text-based support desk. The support desk has been verified as accessible against WCAG 2.0.

EN 301 549 Report

Chapter 4: 4.2 Functional Performance Statements (FPS)

Criteria	Conformance Level	Remarks and Explanations
4.2.1 Usage without vision	Supports	No mode of operation requires vision, as text is always provided in a programmatically-readable form.
4.2.2 Usage with limited vision	Supports with Exceptions	No mode of operation requires vision, as text is always provided in a programmatically-readable form. Guacamole and the Glyptodon Enterprise documentation additionally use high-contrast text. The Glyptodon Enterprise account / download interface contains some components with text that is relatively low-contrast.
4.2.3 Usage without perception of colour	Supports	Color is never used as the sole means of indicating meaning. Text is always included which unambiguously describes the meaning of the content even if color is absent.
4.2.4 Usage without hearing	Supports	Use of Guacamole and/or Glyptodon Enterprise does not depend on hearing.
4.2.5 Usage with limited hearing	Supports	Use of Guacamole and/or Glyptodon Enterprise does not depend on hearing.
4.2.6 Usage without vocal capability	Supports	Use of Guacamole and/or Glyptodon Enterprise does not depend on speech.
4.2.7 Usage with limited manipulation or strength	Supports with Exceptions	Opening the Guacamole menu requires pressing three keys simultaneously (Ctrl+Alt+Shift). Some parts of the Guacamole interface are not reachable through keyboard interaction alone, and thus may require mouse interaction. Logging out from the Glyptodon Enterprise account / download interface requires opening a menu which can only be reached using the mouse.
4.2.8 Usage with limited reach	Supports	Guacamole and Glyptodon Enterprise do not impose reach requirements.
4.2.9 Minimize photosensitive seizure triggers	Supports	Guacamole and Glyptodon Enterprise do not contain anything that flashes.
4.2.10 Usage with limited cognition	Does Not Support	The text within Guacamole and Glyptodon Enterprise contains technical jargon that is not defined and does not link to corresponding definitions.
4.2.11 Privacy	Not Applicable	Any accessibility features with privacy implications, such as automatic audible echo of keys pressed, automatic reading of the screen, etc., are controlled by the browser and/or the platform on which the browser is running.

Chapter 5: Generic Requirements

Criteria	Conformance Level	Remarks and Explanations
5.1 Closed functionality	Not Applicable	All functionality within Guacamole and Glyptodon Enterprise is open to accessibility technologies. In the case of a remote desktop connection being accessed through Guacamole, such accessibility technologies will additionally need to be running remotely (within the remote desktop session).
5.2 Activation of accessibility features	Not Applicable	The accessibility features provided by Guacamole and Glyptodon Enterprise do not need to be activated. They are implemented through leveraging proper semantic elements, structure, and/or ARIA landmark roles, and are inherently always active.
5.3 Biometrics	Not Applicable	Neither Guacamole nor the various Glyptodon Enterprise services make use of biometrics.
5.4 Preservation of accessibility information during conversion	Not Applicable	No information or communication which is converted by Guacamole or Glyptodon Enterprise contains accessibility information.
5.5 Operable parts	Not Applicable	Neither Guacamole nor the various Glyptodon Enterprise services have operable parts. They are purely software.
5.6 Locking or toggle controls	Not Applicable	Neither Guacamole nor the various Glyptodon Enterprise services include physical locking or toggling components. They are purely software.
5.7 Key repeat	Does Not Support	Guacamole implements a 500 millisecond key repeat delay and 50 millisecond key repeat rate which affects typable keys used within a remote desktop session. There is no mechanism provided for configuring the key repeat delay nor the key repeat rate.
5.8 Double-strike key acceptance	Does Not Support	Guacamole does not provide a mechanism for filtering out double keystrokes.
5.9 Simultaneous user actions	Does Not Support	Opening the Guacamole menu requires pressing three keys simultaneously (Ctrl+Alt+Shift). There is effectively no other method of opening the menu.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable. Guacamole and Glyptodon Enterprise do not provide two-way voice communication.

Chapter 7: ICT with Video Capabilities

Criteria	Conformance Level	Remarks and Explanations
7.1 Caption processing technology	Heading cell – no response required	Heading cell – no response required
7.1.1 Captioning playback	Supports	Videos are included alongside the Glyptodon Enterprise documentation to complement equivalent text documents. Such videos include captioning which corresponds to the audio within the video.
7.1.2 Captioning synchronization	Supports	Captions within videos included alongside the Glyptodon Enterprise documentation preserve synchronization between audio and corresponding captions.
7.1.3 Preservation of captioning	Supports	Captioning information, if present, is inherently lost in transmission from the remote desktop to the Guacamole server, however the captions themselves are still graphically forwarded (just like any other content within the remote desktop session).
7.2.1 Audio description playback	Does Not Support	Audio descriptions are not provided for videos which accompany the Glyptodon Enterprise documentation.
7.2.2 Audio description synchronization	Does Not Support	Audio descriptions are not provided for videos which accompany the Glyptodon Enterprise documentation.
7.2.3 Preservation of audio description	Supports	Audio descriptions, if present within content in a remote desktop session, will be retransmitted by the Guacamole server just like any other audio within the remote desktop session.
7.3 User controls for captions and audio description	Not Applicable	Neither Guacamole nor Glyptodon Enterprise primarily display materials containing video with accompanying audio. Guacamole provides access to remote desktops (general applications and systems, not specifically video with accompanying audio), while Glyptodon Enterprise documentation and support services are primarily text-based.

Chapter 8: Hardware

Notes: Not Applicable. Guacamole and Glyptodon Enterprise are purely software/services. No hardware is provided.

Chapter 9: Web

Notes: See information in the WCAG 2.0 section.

Chapter 10: Non-web Documents

Notes: Not Applicable. All documentation provided via Glyptodon Enterprise is web-based.

Chapter 11: Software

Notes: Chapter 11 deals with software not already covered by Chapter 9. All components covered by this document are covered by Chapter 9. See information in the WCAG 2.0 section.

Chapter 12: Documentation and Support Services

Criteria	Conformance Level	Remarks and Explanations
12.1 Product documentation	Heading cell – no response required	Heading cell – no response required
12.1.1 Accessibility and compatibility features	Does Not Support	Specific documentation is not provided on the usage of Guacamole or Glyptodon Enterprise with accessibility technologies.
12.1.2 Accessible documentation	See WCAG 2.0 section	See information in WCAG section
12.2 Support Services	Heading cell – no response required	Heading cell – no response required
12.2.2 Information on accessibility and compatibility features	Supports	For Glyptodon Enterprise subscriptions which include support services, those services include at least all documented features within scope. This report is part of that documentation.
12.2.3 Effective communication	Supports	For Glyptodon Enterprise subscriptions which include support services, those services are provided at a minimum through email and/or a text-based support desk. The support desk has been verified as accessible against WCAG 2.0.
12.2.4 Accessible documentation	See WCAG 2.0 section	See information in WCAG section

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable. Relay / emergency service access is not provided by Guacamole or Glyptodon Enterprise.