Troubleshooting and support for the Keeper Admin Console
Enterprise Guide
The full Enterprise Guide is located here. For information about deploying Keeper to your end-users click here.
License Expiration and Renewal
Visit our checkout page:
Credit Card Removal
For security reasons, enterprise credit card changes are handled by our team. Please reach out to your Account Manager or to update your payment method.
Users Not Receiving Email Invites
Keeper will automatically suppress email delivery to an email address that has bounced. This typically occurs if you set up someone's Keeper account before their email inbox exists. If you are experiencing this, please and we'll remove the email from our suppression list.
Transfer Account Error
To initiate an , the user must have accepted the "Transfer Account" popup within the app. This consent cannot be bypassed or enabled remotely; the user must have accepted the prompt before the transfer process can begin.
Additionally, you must be assigned to a role with the specific permissions required to transfer users within that individual's current role.
If encountering an error message during account transfer attempts, consider the following steps:
If the User Is Present in the Enterprise: Ensure the user logs in and accepts the transfer account agreement before proceeding with the transfer.
SSO-enabled Enterprises: Change the user's password in the identity provider to log in and accept the transfer account feature pop-up or export data.
Contact Us
If you need help, please in our ServiceNow system.
If you need to speak to our support team, simply make the request and we will schedule it during enterprise hours. Please be patient as we coordinate the call.
Emergency Support
If you are an enterprise customer having an emergency and need urgent support, use our . On the support form, select the option "This is an emergency, outage, or other time-sensitive issue which requires immediate assistance".
Feature Requests
We love hearing from Enterprise customers. Send your feature requests to: [email protected].
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