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Release Notes
Release Notes
  • Latest Updates from Keeper
  • Deprecation Notices
  • Keeper Security
    • Newsletter
    • Security Advisories
      • Black Hat EU 2023
      • Okta Breach
      • CVE-2023-44487
      • CVE-2023-27706
      • CVE-2023-5217
      • CVE-2023-4863
      • CVE-2022-21449
      • CVE-2023-36266
    • Troubleshooting
      • Read Me First
      • KeeperFill Browser Extensions
      • Vault & Desktop App
      • iPhone & iPad
      • Android
      • Enterprise Admin
  • Desktop and Web Vault
    • Vault
      • Preview Release
      • Vault Release 17.2
      • Vault Release 17.1.1
      • Vault Release 17.1.0
      • Vault Release 17.0.0
      • Vault Release 16.11.3
      • Vault Release 16.11.2
      • Vault Release 16.11.1
      • Vault Release 16.11.0
      • Vault Release 16.10.12
      • Vault Release 16.10.10
      • Vault Release 16.10.9
      • Vault Release 16.10.8
      • Vault Release 16.10.6
      • Vault Release 16.10.5
      • Vault Release 16.10.3
      • Vault Release 16.10.2
      • Vault Release 16.10.0
      • Vault Release 16.9.0
      • Vault Release 16.8.9
      • Vault Release 16.8.6
      • Vault Release 16.8.5
      • Older
        • Vault Release 16.8.4
        • Vault Release 16.8.3
        • Vault Release 16.8.2
        • Vault Release 16.8.1
        • Vault Version 16.8.0
        • Vault Version 16.7.2
        • Vault Version 16.7.1
        • Vault Version 16.7.0
        • Vault Version 16.6.0
        • Vault Version 16.5.0
        • Vault Version 16.4.6
        • Vault Version 16.4.3
        • Vault Version 16.4.2
        • Vault Version 16.4.0
        • Vault Version 16.3.1
        • Vault Version 16.3.0
        • Vault Version 16.2.6
        • Vault Version 16.2.5
        • Vault Version 16.2.3
        • Vault Version 16.2.0
        • Vault Version 16.1.0
        • Vault Version 16.0.1
        • Vault Version 16.0.0
        • Vault Version 15.2.0
        • Vault Version 15.1.0
        • Vault Version 15.0.18
        • Vault Version 15.0.16
        • Vault Version 15.0.15
        • Vault Version 15.0.14
        • Vault Version 15.0.13
        • Vault Version 15.0.12
        • Vault Version 15.0.11
        • Vault Version 15.0.10
        • Vault Version 15.0.9
        • Vault Version 15.0.8
        • Vault Version 15.0.7
        • Vault Version 15.0.6
        • Vault Version 15.0.5
        • Vault Version 15.0.4
        • Vault Version 15.0.3
        • Vault Version 15.0.1
        • Vault Version 15.0.0
        • Vault Version 14.14.1
        • Vault Version 14.14.0
        • Vault Version 14.13.3
        • Vault Version 14.13.2
        • Vault Version 14.13.0
        • Vault Version 14.13.1
        • Vault Version 14.13.0
        • Vault Version 14.12.5
        • Vault Version 14.12.2
        • Vault Version 14.12.1
        • Vault Version 14.12.0
        • Vault Version 14.10.4
        • Vault Version 14.10.3
        • Vault Version 14.10.2
        • Vault Version 14.10.1
        • Vault Version 14.10.0
        • Vault Version 14.9.12
        • Vault Version 14.9.10
        • Vault Version 14.9.9
        • Vault Version 14.9.8
        • Vault Version 14.9.7
        • Vault Version 14.9.5
        • Vault Version 14.9.4
        • Vault Version 14.9.2
        • Vault Version 14.9.1
        • Vault Version 14.9.0
        • Vault Version 14.7.0
        • Vault Version 14.5.1
        • Vault Version 14.5.0
        • Vault Version 14.4.7
        • Vault Version 14.4.1
        • Vault Version 14.4.0
        • Vault Version 14.3.0
        • Vault Version 14.2.1
        • Vault Version 14.2.0
    • Password Importer
      • Importer Version 15.1.4
      • Importer Version 15.1.3
      • Importer Version 15.1.1
      • Importer Version 15.1.0
      • Importer Version 15.0.1
      • Importer Version 15.0.0
      • Importer Version 14.0.6
      • Importer Version 12.0.6
      • Importer Version 12.0.5
    • KeeperChat
      • KeeperChat Client Release 17.0
      • KeeperChat Client Release 5.8.7
      • KeeperChat Client Release 5.8.5
      • KeeperChat Client Release 5.6.0
      • Older
        • KeeperChat Client Release 5.5.0
        • KeeperChat Client Release 5.4.4
        • KeeperChat Client Release 5.4.3
        • KeeperChat Client Release 5.4.2
        • KeeperChat Client Release 5.4.1
        • KeeperChat Client Release 5.4.0
        • KeeperChat Client Release 5.3.2
        • KeeperChat Client Release 5.3.1
        • KeeperChat Client Release 5.3.0
        • KeeperChat Client Release 5.2.0
        • KeeperChat Client Release 5.1.0
        • KeeperChat Client Release 5.0.1
        • KeeperChat Client Release 5.0.0
        • KeeperChat Client Release 4.5.0
        • KeeperChat Client Release 4.4.0
        • KeeperChat Client Release 4.3.1
        • KeeperChat Client Release 4.3.0
        • KeeperChat Client Release 4.2.0
        • KeeperChat Client Release 4.1.0
        • KeeperChat Client Release 4.0.0
        • KeeperChat Client Release 3.1.8
        • KeeperChat Client Release 3.1.7
        • KeeperChat Client Release 3.1.6
        • KeeperChat Client Release 3.1.5
        • KeeperChat Client Release 3.1.4
        • KeeperChat Client Release 3.1.3
        • KeeperChat Client Release 3.1.2
        • KeeperChat 2.2.0
  • Browser Extensions
    • Chrome, Edge, Firefox, Safari
      • Preview Release
      • Browser Extension Version 17.1.2
      • Browser Extension Version 17.1
      • Browser Extension Version 17.0.1
      • Browser Extension Version 17.0
      • Browser Extension Version 16.11.0
      • Browser Extension Version 16.10.2
      • Browser Extension Version 16.10.1
      • Browser Extension Version 16.10.0
      • Browser Extension Version 16.9.1
      • Browser Extension Version 16.9.0
      • Browser Extension Version 16.8.1
      • Browser Extension Version 16.8.0
      • Browser Extension Version 16.7.6
      • Browser Extension Version 16.7.5
      • Browser Extension Version 16.7.4
      • Browser Extension Version 16.7.3
      • Browser Extension Version 16.7.2
      • Browser Extension Version 16.7.1
      • Browser Extension Version 16.7.0
      • Browser Extension Version 16.6.4
      • Browser Extension Version 16.6.3
      • Browser Extension Version 16.6.2
      • Browser Extension Version 16.6.1
      • Browser Extension Version 16.6.0
      • Browser Extension Version 16.5.3 and 16.5.4
      • Browser Extension Version 16.5.0
      • Browser Extension Version 16.4.16
      • Browser Extension Version 16.4.14
      • Browser Extension Version 16.4.13
      • Browser Extension Version 16.4.12
      • Browser Extension Version 16.4.8
      • Browser Extension Version 16.4.7
      • Browser Extension Version 16.4.6
      • Browser Extension Release 16.4.4
      • Browser Extension Release 16.4.3
      • Browser Extension Version 16.4.2
      • Browser Extension Version 16.4.1
      • Browser Extension Version 16.4.0
      • Browser Extension Version 16.2.0
      • Older
        • Browser Extension Version 16.1.1
        • Browser Extension Version 16.1.0
        • Browser Extension Version 16.0.3
        • Browser Extension Version 16.0.0
        • Browser Extension Version 15.3.9
        • Browser Extension Version 15.3.8
        • Browser Extension Version 15.3.7
        • Browser Extension Version 15.3.5
        • Browser Extension Version 15.3.3
        • Browser Extension Version 15.3.0
        • Browser Extension Version 15.1.4
        • Browser Extension Version 15.1.2
        • Browser Extension Version 15.1.0
        • Browser Extension Version 15.0.5
        • Browser Extension Version 15.0.4
        • Browser Extension Version 15.0.3
        • Browser Extension Version 15.0.2
        • Browser Extension Version 15.0.1
        • Browser Extension Version 15.0.0
        • Browser Extension Version 14.2.2
        • Browser Extension Version 14.2.1
        • Browser Extension Version 14.2.0
        • Browser Extension Version 14.1.2
        • Browser Extension Version 14.1.1
        • Browser Extension Version 14.1.0
        • Browser Extension Version 14.0.6
        • Browser Extension Version 14.0.5
        • Browser Extension Version 14.0.2
        • Browser Extension Version 14.0.0
        • Browser Extension Version 14.0
        • Browser Extension Version 12.6.4
        • Browser Extension Version 12.6.0
        • Browser Extension Version 12.5.8
        • Browser Extension Version 12.5.7
        • Browser Extension Version 12.5.6
        • Browser Extension Version 12.5.2
        • Browser Extension Version 12.5.1
        • Browser Extension Version 12.5.0
        • Browser Extension Version 12.4.1
        • Browser Extension Version 12.4.0
        • Browser Extension Version 12.3.7
        • Browser Extension version 12.3.6
        • Browser Extension Version 12.3.5
        • Browser Extension Version 12.3.4
        • Browser Extension Version 12.3.1
        • Browser Extension Version 12.3.0
        • Browser Extension Version 12.2.7
        • Browser Extension Version 15.3.4
    • Safari (Legacy)
      • Deprecation Notice
      • Safari Extension Release 16.2.5
      • Safari Extension Release 16.0.0
      • Safari Extension Release 15.2.0
      • Safari Extension Release 15.1.0
      • Safari Extension Release 15.0.14
      • Safari Extension Release 15.0.12
      • Safari Extension Release 15.0.11
      • Safari Extension Release 15.0.10
      • Safari Extension Release 15.0.0
      • Older
        • Safari Extension Release 14.14.0
        • Safari Extension Version 14.13.3
        • Safari Extension Version 14.13.2
        • Safari Extension Version 14.13.0
        • Safari Extension Version 14.12.2
        • Safari Extension Version 14.10.2
        • Safari Extension Version 14.10.0
        • Safari Extension Version 14.1.0
        • Safari Extension Version 14.0.4
        • Safari Extension Release 14.0.2
        • Safari Extension Version 14.0.0
    • IE Extension (Legacy)
      • IE Extension Release 15.0.5
      • IE Extension Release 15.0.3
      • IE Extension Release 15.0.3
      • IE Extension Release 15.0.2
      • IE Extension Release 15.0.1
      • IE Extension Release 14.0.0
      • IE Extension Version 12.4.0
      • IE Extension Version 12.2.3
      • IE Extension Version 12.2.2
      • IE Extension Version 12.2.1
      • IE Extension Version 12.1.0
  • Mobile
    • Android
      • Android Version 17.2.0
      • Android Version 17.1.0
      • Android Version 17.0.0
      • Android Version 16.10.10
      • Android Version 16.10.0
      • Android Version 16.9.0
      • Android Version 16.8.60
      • Android Version 16.8.50
      • Android Version 16.8.40
      • Android Version 16.8.30
      • Android Version 16.8.25
      • Android Version 16.8.20
      • Android Version 16.8.10
      • Android Version 16.8.0
      • Android Version 16.7.10
      • Older
        • Android Version 16.7.0
        • Android Version 16.6.60
        • Android Version 16.6.50
        • Android Version 16.6.40
        • Android Version 16.6.20
        • Android Version 16.5.15
        • Android Version 16.5.10
        • Android Version 16.5.5
        • Android Version 16.5.0
        • Android Version 16.4.3
        • Android Version 16.4.2
        • Android Version 16.4.1
        • Android Version 16.4.0
        • Android Version 16.0.5
        • Android Version 16.0.0
        • Android Version 15.5.10
        • Android Version 15.5.0
        • Android Version 15.4.0
        • Android Version 15.3.0
        • Android Version 15.0.12
        • Android Version 15.0.10
        • Android Version 15.0.2
        • Android Version 15.0.1
        • Android Version 15.0.0
        • Android Version 14.5.60.1
        • Android Version 14.5.53.3
        • Android Version 14.5.51.1
        • Android Version 14.5.50.4
        • Android Version 14.5.40
        • Android Version 14.5.31
        • Android Version 14.5.3
        • Android Version 14.5.2
        • Android Version 14.5.1
        • Android Version 14.5.0
        • Android Version 14.4.10
        • Android Version 14.4.0
        • Android Version 14.3.5
        • Android Version 14.3.4
        • Android Version 14.3.0
        • Android version 14.2.3
        • Android Version 14.2.2
        • Android Version 14.2.0
        • Android Version 14.1.3
        • Android Version 14.1.2
        • Android Version 14.1.1
    • iOS
      • iOS Test Flight
      • iOS Version 17.3.0
      • iOS Version 17.2.0
      • iOS Version 17.1.0
      • iOS Version 17.0.0
      • iOS Version 16.12.0
      • iOS Version 16.11.1
      • iOS Version 16.11.0
      • iOS Version 16.10.7
      • iOS Version 16.10.5
      • iOS Version 16.10.2
      • Older
        • iOS Version 16.10.1
        • iOS Version 16.10.0
        • iOS Version 16.9.6
        • iOS Version 16.9.0
        • iOS Version 16.8.1
        • iOS Version 16.8.0
        • iOS Version 16.7.0
        • iOS Version 16.6.5
        • iOS Version 16.6.0
        • iOS Version 16.5.0
        • iOS Version 16.4.0
        • iOS Version 16.0.3
        • iOS Version 16.0
        • iOS Version 15.5.0
        • iOS Version 15.4.1
        • iOS Version 15.4.0
        • iOS Version 15.3.0
        • iOS Version 15.0.3
        • iOS Version 15.0.2
        • iOS Version 15.0.1
        • iOS Version 15.0.0
        • iOS Version 14.11.1
        • iOS Version 14.11.0
        • iOS Version 14.10.2
        • iOS Version 14.10.0
        • iOS Version 14.9.1
        • iOS Version 14.9.0
        • iOS Version 14.8.2
        • iOS Version 14.8.1
        • iOS Version 14.8.0
        • iOS Version 14.7.2
        • iOS Version 14.7.1
        • iOS Version 14.7.0
        • iOS Version 14.6.1
        • iOS Version 14.6.0
        • iOS Version 14.5.0
        • iOS Version 14.4.0
        • iOS Version 14.3.1
        • iOS Version 14.3.0
        • iOS Version 14.2.1
        • iOS Version 14.2.0
        • iOS Version 14.1.0
  • Enterprise
    • Admin Console
      • Preview Release
      • Admin Console
      • Admin Console 17.2.4
      • Admin Console 17.2.2
      • Admin Console 17.2.0
      • Admin Console 17.1.0
      • Admin Console 17.0.0
      • Admin Console 16.19.0
      • Admin Console 16.18.7
      • Admin Console 16.18.0
      • Admin Console 16.17.1
      • Admin Console 16.17.0
      • Admin Console 16.16.0
      • Admin Console 16.15.0
      • Admin Console 16.13.2
      • Admin Console 16.12.0
      • Admin Console 16.11
      • Admin Console 16.10.3
      • Admin Console 16.9.0
      • Admin Console 16.7.1
      • Admin Console 16.7
      • Admin Console 16.6
      • Admin Console 16.2
      • Admin Console 16.1.1
      • Admin Console 16.1.0
      • Admin Console 16.0.0
      • Older
        • Admin Console 15.3.3
        • Admin Console 15.3.0
        • Admin Console 15.0.5
        • Admin Console 15.0.4
        • Admin Console 15.0.3
        • Admin Console 15.0.2
        • Admin Console 15.0.1
        • Admin Console 15.0.0
        • Admin Console 14.5.0
        • Admin Console 14.4.2
        • Admin Console 14.4.1
        • Admin Console 14.4.0
        • Admin Console 14.3.5
        • Admin Console 14.3.4
        • Admin Console 14.3.3
        • Admin Console 14.3.2
        • Admin Console 14.3.1
        • Admin Console 14.3.0
        • Admin Console 14.2.6
        • Admin Console 14.2.5
        • Admin Console 14.2.4
        • Admin Console 14.2.3
        • Admin Console 14.2.0
        • Admin Console 14.1.2
        • Admin Console 14.1.0
        • Admin Console 14.0.3
        • Admin Console 14.0.2
        • Admin Console 14.0.1
        • Admin Console 14.0
        • Admin Console 13.3
        • Admin Console 13.2
        • Admin Console 13.1
    • Keeper Connection Manager
      • KCM Version 2.19.3
      • KCM Version 2.19.2
      • KCM Version 2.19.0
      • KCM Version 2.18.3
      • KCM Version 2.18.2
      • KCM Version 2.18.1
      • KCM Version 2.18.0
      • KCM Version 2.17.0
      • KCM Version 2.16.1
      • KCM Version 2.16.0
      • KCM Version 2.15.1
      • KCM Version 2.15.0
      • KCM Version 2.14.0
      • Older Versions
        • Glyptodon Version 2.8.0
        • Glyptodon Version 2.8.1
        • KCM Version 2.9.0
        • KCM Version 2.9.3
        • KCM Version 2.9.4
        • KCM Version 2.9.6
        • KCM Version 2.10.0
        • KCM Version 2.11.0
        • KCM Version 2.12.0
        • KCM Version 2.13.0
    • Keeper Secrets Manager
      • README
      • January 2025
      • December 2024
      • November 2024
      • September 2024
      • July 2024
      • June 2024
      • April 2024
      • February 2024
      • January 2024
      • 2023
        • October 2023
        • September 2023
        • August 2023
        • July 2023
        • June 2023
        • May 2023
        • April 2023
        • March 2023
        • February 2023
        • January 2023
      • Older Versions
        • December 2022
        • November 2022
        • October 2022
        • September 2022
        • August 2022
        • June 2022
        • May 2022
        • Early 2022
    • Keeper Gateway
      • Preview Release
      • Keeper Gateway v1.5.3
      • Keeper Gateway v1.5.2
      • Keeper Gateway v1.5.1
      • Keeper Gateway v1.5.0
      • Older
        • Keeper Gateway v1.4.3
        • Keeper Gateway v1.4.2
        • Keeper Gateway v1.4.1
        • Keeper Gateway v1.4.0
        • Keeper Gateway v1.3.4
        • Keeper Gateway v1.3.3
        • Keeper Gateway v1.3.2
        • Keeper Gateway v1.3.1
        • Keeper Gateway v1.3.0
        • Keeper Gateway v1.2.3
        • Keeper Gateway v1.2.2
        • Keeper Gateway v1.2.1
        • Keeper Gateway v1.2.0
        • Keeper Gateway v1.1.0
        • Keeper Gateway v1.0.0
    • SSO Connect On-Prem
      • SSO Connect On-Prem 17.0.0
      • SSO Connect On-Prem 16.0.8
      • SSO Connect On-Prem 16.0.7
      • SSO Connect On-Prem 16.0.6
      • SSO Connect On-Prem 16.0.4
      • SSO Connect On-Prem 16.0.3
      • SSO Connect On-Prem 16.0.2
      • SSO Connect On-Prem 16.0.1
      • SSO Connect On-Prem 16.0.0
      • SSO Connect On-Prem 15.1.1
      • SSO Connect On-Prem 15.1.0
      • SSO Connect On-Prem 15.0.1
      • SSO Connect On-Prem 15.0.0
      • SSO Connect On-Prem 14.2.1
      • SSO Connect On-Prem 14.2.0
      • SSO Connect On-Prem 14.1.3
      • SSO Connect On-Prem 14.1.2
      • SSO Connect On-Prem 14.1.1
      • SSO Connect On-Prem 14.1
      • SSO Connect On-Prem 14.0
      • SSO Connect On-Prem 12.0.5
    • Keeper Enterprise Bridge
      • Upgrade Instructions
      • Bridge Version 17.0.0
      • Bridge Version 16.1.5
      • Bridge Version 16.1.4
      • Bridge Version 16.1.3
      • Bridge Version 16.1.1
      • Bridge Version 16.1.0
      • Bridge Release 16.0.0
      • Bridge Release 15.1.0
      • Bridge Version 15.0.2
      • Bridge Version 15.0.1
      • Bridge Version 15.0.0
      • Bridge Version 14.1.1
      • Bridge Version 14.1.0
      • Bridge Version 14.0.0
      • Bridge Version 13.1.2
      • Bridge Version 13.1.1
      • Bridge Version 13.1.0
      • Bridge Version 13.0.1
      • Bridge Version 13.0.0
      • Bridge Version 10.5.4
      • Bridge Version 10.5.3
    • SSO Certificates
      • Cloud SSO Certificate Renewal 2023
      • On-Prem SSO Certificate Renewal
    • Siemens Typer
  • Backend
    • Backend API
      • Backend API Version 17.7
      • Backend API Version 17.6
      • Backend API Version 17.5
      • Backend API Version 17.4
      • Backend API Version 17.3.5
      • Backend API Version 17.3.2
      • Backend API Version 17.3.1
      • Backend API Version 17.3
      • Backend API Version 17.2
      • Backend API Version 17.1
      • Backend API Version 16.12
      • Backend API Version 16.11
      • Backend API Version 16.10
      • Backend API Version 16.9.14
      • Backend API Version 16.9.13
      • Backend API Version 16.9.12
      • Backend API Version 16.9.11
      • Backend API Version 16.9.10
      • Backend API Version 16.9.9
      • Older
        • Backend API Version 16.0.0
        • Backend API Version 15.2.0
        • Backend API Version 15.1.1
        • Backend API Version 15.1.0
        • Backend API Version 15.0.32
        • Backend API Version 15.0.31
        • Backend API Version 15.0.30
        • Backend API Version 15.0.29
        • Backend API Version 15.0.28
        • Backend API Version 15.0.27
        • Backend API Version 15.0.26
        • Backend API Version 15.0.25
        • Backend API Version 15.0.24
        • Backend API Version 15.0.23
        • Backend API Version 15.0.22
        • Backend API Version 15.0.21
        • Backend API Version 15.0.20
        • Backend API Version 15.0.19
        • Backend API Version 15.0.18
        • Backend API Version 15.0.17
        • Backend API Version 15.0.16
        • Backend API Version 15.0.15
        • Backend API Version 15.0.14
        • Backend API Version 15.0.12
        • Backend API Version 15.0.11
        • Backend API Version 15.0.10
        • Backend API Version 15.0.9
        • Backend API Version 15.0.7
        • Backend API Version 14.12.6
        • Backend API Version 14.12.5
        • Backend API Version 14.12.1
        • Backend API Version 14.12.0
        • Backend API Version 14.11.0
        • Backend API Version 14.10.0
        • Backend API Version 14.9.12
        • Backend API Version 14.9.0
        • Backend API Version 14.8.2
        • Backend API Version 14.8.1
        • Backend API Version 14.7.16
        • Backend API Version 14.7.11
        • Backend API Version 14.7.10
        • Backend API Version 14.7.9
        • Backend API Version 14.7.8
        • Backend API Version 14.7.7
        • Backend API Version 14.7.6
        • Backend API Version 14.7.4
        • Backend API Version 14.7.0
        • Backend API Version 14.6.0
        • Backend API Version 14.5.2
        • Backend API Version 14.5.0
        • Backend API Version 14.4.0
        • Backend API Version 14.3.0
        • Backend API Version 14.2.0
        • Backend API Version 15.1.2
        • Backend API Version 15.2.2
        • Backend API Version 15.2.4
        • Backend API Version 16.0.2
        • Backend API Version 16.0.4
        • Backend API Version 16.0.6
        • Backend API Version 16.0.8
        • Backend API Version 16.1.0
        • Backend API Version 16.1.3
        • Backend API Version 16.2.0
        • Backend API Version 16.2.8
        • Backend API Version 16.2.12
        • Backend API Version 16.2.14
        • Backend API Version 16.2.15
        • Backend API Version 16.3.0
        • Backend API Version 16.3.2
        • Backend API Version 16.3.4
        • Backend API Version 16.3.6
        • Backend API Version 16.4
        • Backend API Version 16.4.1
        • Backend API Version 16.5.1
        • Backend API Version 16.5.2
        • Backend API Version 16.5.x
        • Backend API Version 16.6.x
        • Backend API Version 16.7.x
        • Backend API Version 16.8.x
        • Backend API Version 16.8.7
        • Backend API Version 16.8.12
  • Developer Tools
    • Commander
      • Commander v17.0.19
      • Commander v17.0.11
      • Commander v17.0.8
      • Commander v16.11.11
      • Commander v16.11.10
      • Commander v16.11.9
      • Commander v16.11.8
      • Commander v16.11.7
      • Commander v16.11.6
      • Commander v16.11.5
      • Commander v16.11.4
      • Commander v16.11.3
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  • SCIM Provisioning Errors
  • SSO Logins not working
  • Email Invites not sending custom template
  • Ubuntu Linux GPG Key
  • Samsung Autofill Selection Not Showing
  • iOS Stuck on Syncing
  • I'm being asked for a PIN with my FIDO2 Security Key
  • Getting a 403 Error or Unable to Load Website
  • Upgrade to the latest version
  • Do a Full Sync
  • Install any pending browser updates
  • Clear Cache / Reset the Vault
  • Make sure only one extension is installed
  • Check for Cache Settings
  • Check for conflicting Antivirus, Popup Blockers, other Browser Extensions
  • Don't block Cookies
  • Check your system clock
  • Face ID or Touch ID Stopped Working
  • Forgot Master Password?
  • 2FA Issues (Lost phone or Authenticator)
  • How to Stay Logged In Longer
  • Account Recovery Phrase Setup
  • Forgotten Master Password & Account Recovery
  • Platform-specific Troubleshooting Guides

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  1. Keeper Security
  2. Troubleshooting

Read Me First

Most common troubleshooting issues across all Keeper applications

PreviousTroubleshootingNextKeeperFill Browser Extensions

Last updated 27 days ago

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System Status

Monitor the Keeper infrastructure system health here:


User Guides

All Keeper end-user and Enterprise documentation can be found at the .


AI Chatbot

We have published a helpful AI chatbot which is trained on Keeper documentation. Give it a try here:


Searchable FAQs

See our FAQ list from:


Autofill Issues

Keeper has implemented a "Snapshot Tool" which helps customers solve Autofill issues quickly. This process allows us to deploy autofill fixes within the same day.


SCIM Provisioning Errors

SCIM enforces reserved domains on any provisioning request. If you receive an error like "This domain cannot be used for SCIM provisioning" or "Use a different email domain" from SCIM provisioning, This means that you need to request domain reservation for the email domain that is being provisioned.


SSO Logins not working

Typically, this means you need to update your SAML signing certificate. Follow the guide below for step by step instructions:


Email Invites not sending custom template


Ubuntu Linux GPG Key

Keeper's signing key for the Ubuntu Linux version of Keeper Desktop has expired, so we extended the expiration and pushed up a new GPG public key. This key is hosted at the below location:

We've also submitted this latest GPG public key to the keyserver.ubuntu.com keyserver.

Customers can pull down the latest key by running the below command and then retrying:

sudo gpg --keyring /etc/apt/trusted.gpg.d/keeper.gpg --keyserver 
hkp://keyserver.ubuntu.com:80 --recv-keys A692259838FF25C92DC863269883A36384BA3F6B

Samsung Autofill Selection Not Showing

Some customers are unable to select Keeper from the Samsung provider list when activating KeeperFill.

If Keeper does not show up, please open your device settings and search for "Passwords" then select Keeper under "Passwords, passkeys and autofill".


iOS Stuck on Syncing

If you are seeing syncing stuck on the screen, please check the following:

  • Update to the latest version of Keeper on the App Store

  • Instead of logging in with biometrics, try to login with your Master Password (clicking "Next")

  • After a successful login, visit the settings screen of Keeper and turn OFF/ON the Face ID or Touch ID setting.


I'm being asked for a PIN with my FIDO2 Security Key

We will add a feature soon to allow consumers to decide whether or not user verification is required. This will be added to Vault version 16.10.4.

For our business customers, we're planning a role enforcement feature that requires user verification (by setting userVerification response to "required"). Until then, the system will respond based on your device setup.

Getting a 403 Error or Unable to Load Website

If you are unable to access Keeper's website or Vault from your device with a "403 error", your IP address is being blocked. Keeper automatically blocks IP Addresses that have a "low reputation score". This list of IPs is maintained by a dedicated threat research team at Amazon AWS, and as such we do not have visibility into exact reasons why an IP is placed on this list. To resolve the issue:

  • Your external IP address will be provided on the screen.

  • Business customers who need a range of IPs to be unblocked can provide a CIDR.


Upgrade to the latest version


Do a Full Sync

From the mobile apps, go to the Account screen > Sync > Sync Now. This performs a "full sync" of all the data and ensures that anything missed in the normal sync process is caught. The latest Web Vault and Desktop App also have a "Sync" feature along the bottom of the screen.


Install any pending browser updates

Browser extensions generally stop working properly if an update is pending or the browser is out of date, even by one version. Make sure to update your web browser to the latest version and then fully restart your web browser.


Clear Cache / Reset the Vault

Clear cache on your web browser or open Incognito Mode to try and login. If this works, you should just reset your Keeper app by visiting the Web Vault on your respective data center:

By appending #reset on the end will force Keeper to clear local data. Refresh the page a few times and this should clear things out.


Make sure only one extension is installed

Ensure only ONE Keeper browser extension is installed. Having two installed causes many issues. Visit Window > Extensions and check your extensions. Don't use multiple password managers at the same time.


Check for Cache Settings

Ensure that "clear site data when you quit Chrome" is disabled. This can cause errors and vault decryption issues.


Check for conflicting Antivirus, Popup Blockers, other Browser Extensions

This is a very common issue with our users. Keeper's advanced security protection and encryption prevents inspection of traffic, otherwise known as "man-in-the-middle". This can sometimes conflict with antivirus, popup blockers and web filtering apps. Make sure to try turning OFF these 3rd party plugins or applications to see if they are causing any conflict with Keeper.


Don't block Cookies

Many websites (including Keeper's browser tools) won't function correctly if you block cookies, block Javascript, block local storage or have any extreme browser privacy settings that prevent our product from running. Please try to set your browser to default settings and see if that resolves the issue you're experiencing.


Check your system clock

If you are experiencing an issue where the Two-Factor (TOTP) codes are different between your mobile and desktop devices, this is usually caused by the time difference between your devices. Ensure that your device time and date is set to "Automatic". If the times are different by even a few seconds, this will cause different codes to appear on different devices.


Face ID or Touch ID Stopped Working

If biometrics such as Face ID / Touch ID stops working, simply login to Keeper with your Master Password (or SSO), then visit the Settings screen and turn biometric login OFF and ON. This should resolve any biometric login issues.


Forgot Master Password?

Consumers: Keeper employees do not have access to your Master Password or Recovery Phrase, and we cannot reset it for you. If you have forgotten your Master Password, please try using our Account Recovery feature by visiting the "Need Help" > "Forgot Master Password" option on the Keeper login screen.

Without your Master Password or recovery phrase, your records cannot be decrypted. If you don't have recovery setup for the Keeper account at all, unfortunately account recovery will not be possible.

If you have tried all possible Master Password and Account Recovery options and are still unable to login to Keeper, we can delete your account so that you can start over. Please contact the support team for assistance.

A very common issue when a user is unable to login, is that people could have multiple Keeper accounts (perhaps from different email addresses), or maybe a typo in your email address. If you think that's a possibility, please contact our support team and we will assist you.

Business Customers: If you have tried all possible Master Password options and are still unable to login to Keeper, you will need to contact one of your Keeper Administrators within your company to have them either transfer your account to a new vault so that you do not lose any data. Or, request your Admin to delete your profile and re-invite you which will allow you to start over with a new master password. If you are using SSO for login, they can assist you in recovering your account with the SSO provider.

If you would like to change your existing Master Password from the Web Vault & Desktop App, from the account dropdown menu (your email ) select Settings and next to "Master Password" click Reset Now. You will then be prompted to enter your current Master Password Password and create and confirm a new Master Password.

To change your Master Password on iOS and Android devices, within your vault, navigate to the Settings menu, scroll down and tap Reset Master Password (on iOS) or RESET NOW (on Android). You will then be prompted to enter your Current Master Password Password and create and confirm a new Master Password.


2FA Issues (Lost phone or Authenticator)

Consumers: If you changed phones or do not have access to your two-factor authentication device, please contact Keeper support and we will assist you in resetting your Two-Factor Authentication settings. For individual and family users, please open a consumer support ticket and we will assist you.

Business Customers: Please contact the Keeper Administrator at your company. Your Keeper Admin can disable your 2FA. For Keeper Administrators, please open a business support ticket and we will assist you.


How to Stay Logged In Longer


Account Recovery Phrase Setup

Upon initial vault login, new users will be prompted to set up Account Recovery. Click Generate Recovery Phrase to begin.

Once your recovery phrase has been generated, be sure to store it in a safe place. For added convenience, you will be given the option to copy or download it. Check the box to acknowledge you have stored it in a safe place and click Set Recovery Phrase to complete the setup.

Please note that if you forget your master password and lose your recovery phrase, you will not be able to login to your vault and Keeper Support will be unable to help you regain access.


Forgotten Master Password & Account Recovery

After their initial login, users are asked if they would like to set up Account Recovery using an account recovery phrase. This is especially important if you forget your Master Password during the account recovery process which is based upon an account recovery phrase, backup verification code (sent via email) and Two-Factor Authentication code (if enabled).

In addition to enabling an account recovery phrase, we recommend turning on Keeper's Two-Factor Authentication feature from your account's "Settings" menu.

Users who have signed into Keeper after August 2015, will automatically have Account Recovery enabled. To initiate Account Recovery, simply open Keeper through the Web Vault, iOS, Android or Desktop app and from the login screen, click/tap Forgot Password. Keeper will then walk you through a few steps to change your Master Password and recover your account. These steps will include a series of prompts requesting the following actions:

  • Enter your email address to initiate the account recovery process

  • Enter a backup verification code

  • Enter your account recovery phrase

  • Enter your Two-Factor Verification code (if enabled)

  • Enter a new Master Password


Platform-specific Troubleshooting Guides

For security reasons, custom email invitations cannot be sent to users if the domain has not been reserved by the customer. To learn about Domain Reservation please .

We're constantly improving Keeper's security to keep our users safe. Starting with Backend API Version , if you're using a FIDO2 Yubikey device for two-factor authentication (2FA), you might need to enter a PIN associated with your device when you log into Keeper. This is a FIDO2 feature called "user verification" that our system uses to check if the PIN is set up on your device.

If you'd rather not use a PIN with your FIDO2 Yubikey device, you can remove it using the . However, keep in mind that if you reset your Yubikey device, you'll have to re-register your key with Keeper and any other application that you use with your key.

Open the below URL on a computer which is generating this error:

Please send the IP to the Keeper support team support team via our support page at and we'll check into unblocking it from our WAF.

Many issues can be resolved by updating your Keeper app. Install the latest Keeper version from your App Store or the .

(US)

(EU)

(AU)

(CA)

(JP)

(GOV)

Keeper Web Vault, Desktop App and Browser Extensions have been updated with the "Stay Logged In" feature for all customers. To activate this feature open your browser extension > settings > Stay Logged In and turn the setting "ON". If it's already on, you may want to turn the setting OFF and ON. Then, logout and login to the browser extension. Learn more about "Stay Logged In" here:

https://docs.keeper.io/en/v/sso-connect-cloud/certificate-renewal
follow this link
https://keepersecurity.com/desktop_electron/Linux/signing.pub
16.10.0
Yubico Manager app
https://checkip.amazonaws.com
keeper.io/freesupport
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https://keepersecurity.com/vault#reset
https://keepersecurity.eu/vault#reset
https://keepersecurity.com.au/vault#reset
https://keepersecurity.ca/vault#reset
https://keepersecurity.jp/vault#reset
https://govcloud.keepersecurity.us/vault#reset
https://docs.keeper.io/user-guides/tips-and-tricks/stay-logged-in
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https://www.chatbase.co/chatbot-iframe/zL9amcXx2TZAhf79olykG
https://help.keeper.io/
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