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Release Notes
Release Notes
  • Latest Updates from Keeper
  • Keeper Security
    • Newsletter
    • Security Advisories
      • Black Hat EU 2023
      • Okta Breach
      • CVE-2023-44487
      • CVE-2023-27706
      • CVE-2023-5217
      • CVE-2023-4863
      • CVE-2022-21449
      • CVE-2023-36266
    • Troubleshooting
      • Read Me First
      • KeeperFill Browser Extensions
      • Vault & Desktop App
      • iPhone & iPad
      • Android
      • Enterprise Admin
  • Desktop and Web Vault
    • Vault
      • Preview Release
      • Vault Release 17.2
      • Vault Release 17.1.1
      • Vault Release 17.1.0
      • Vault Release 17.0.0
      • Vault Release 16.11.3
      • Vault Release 16.11.2
      • Vault Release 16.11.1
      • Vault Release 16.11.0
      • Vault Release 16.10.12
      • Vault Release 16.10.10
      • Vault Release 16.10.9
      • Vault Release 16.10.8
      • Vault Release 16.10.6
      • Vault Release 16.10.5
      • Vault Release 16.10.3
      • Vault Release 16.10.2
      • Vault Release 16.10.0
      • Vault Release 16.9.0
      • Vault Release 16.8.9
      • Vault Release 16.8.6
      • Vault Release 16.8.5
      • Older
        • Vault Release 16.8.4
        • Vault Release 16.8.3
        • Vault Release 16.8.2
        • Vault Release 16.8.1
        • Vault Version 16.8.0
        • Vault Version 16.7.2
        • Vault Version 16.7.1
        • Vault Version 16.7.0
        • Vault Version 16.6.0
        • Vault Version 16.5.0
        • Vault Version 16.4.6
        • Vault Version 16.4.3
        • Vault Version 16.4.2
        • Vault Version 16.4.0
        • Vault Version 16.3.1
        • Vault Version 16.3.0
        • Vault Version 16.2.6
        • Vault Version 16.2.5
        • Vault Version 16.2.3
        • Vault Version 16.2.0
        • Vault Version 16.1.0
        • Vault Version 16.0.1
        • Vault Version 16.0.0
        • Vault Version 15.2.0
        • Vault Version 15.1.0
        • Vault Version 15.0.18
        • Vault Version 15.0.16
        • Vault Version 15.0.15
        • Vault Version 15.0.14
        • Vault Version 15.0.13
        • Vault Version 15.0.12
        • Vault Version 15.0.11
        • Vault Version 15.0.10
        • Vault Version 15.0.9
        • Vault Version 15.0.8
        • Vault Version 15.0.7
        • Vault Version 15.0.6
        • Vault Version 15.0.5
        • Vault Version 15.0.4
        • Vault Version 15.0.3
        • Vault Version 15.0.1
        • Vault Version 15.0.0
        • Vault Version 14.14.1
        • Vault Version 14.14.0
        • Vault Version 14.13.3
        • Vault Version 14.13.2
        • Vault Version 14.13.0
        • Vault Version 14.13.1
        • Vault Version 14.13.0
        • Vault Version 14.12.5
        • Vault Version 14.12.2
        • Vault Version 14.12.1
        • Vault Version 14.12.0
        • Vault Version 14.10.4
        • Vault Version 14.10.3
        • Vault Version 14.10.2
        • Vault Version 14.10.1
        • Vault Version 14.10.0
        • Vault Version 14.9.12
        • Vault Version 14.9.10
        • Vault Version 14.9.9
        • Vault Version 14.9.8
        • Vault Version 14.9.7
        • Vault Version 14.9.5
        • Vault Version 14.9.4
        • Vault Version 14.9.2
        • Vault Version 14.9.1
        • Vault Version 14.9.0
        • Vault Version 14.7.0
        • Vault Version 14.5.1
        • Vault Version 14.5.0
        • Vault Version 14.4.7
        • Vault Version 14.4.1
        • Vault Version 14.4.0
        • Vault Version 14.3.0
        • Vault Version 14.2.1
        • Vault Version 14.2.0
    • Password Importer
      • Importer Version 15.1.4
      • Importer Version 15.1.3
      • Importer Version 15.1.1
      • Importer Version 15.1.0
      • Importer Version 15.0.1
      • Importer Version 15.0.0
      • Importer Version 14.0.6
      • Importer Version 12.0.6
      • Importer Version 12.0.5
    • KeeperChat
      • KeeperChat Client Release 17.0
      • KeeperChat Client Release 5.8.7
      • KeeperChat Client Release 5.8.5
      • KeeperChat Client Release 5.6.0
      • Older
        • KeeperChat Client Release 5.5.0
        • KeeperChat Client Release 5.4.4
        • KeeperChat Client Release 5.4.3
        • KeeperChat Client Release 5.4.2
        • KeeperChat Client Release 5.4.1
        • KeeperChat Client Release 5.4.0
        • KeeperChat Client Release 5.3.2
        • KeeperChat Client Release 5.3.1
        • KeeperChat Client Release 5.3.0
        • KeeperChat Client Release 5.2.0
        • KeeperChat Client Release 5.1.0
        • KeeperChat Client Release 5.0.1
        • KeeperChat Client Release 5.0.0
        • KeeperChat Client Release 4.5.0
        • KeeperChat Client Release 4.4.0
        • KeeperChat Client Release 4.3.1
        • KeeperChat Client Release 4.3.0
        • KeeperChat Client Release 4.2.0
        • KeeperChat Client Release 4.1.0
        • KeeperChat Client Release 4.0.0
        • KeeperChat Client Release 3.1.8
        • KeeperChat Client Release 3.1.7
        • KeeperChat Client Release 3.1.6
        • KeeperChat Client Release 3.1.5
        • KeeperChat Client Release 3.1.4
        • KeeperChat Client Release 3.1.3
        • KeeperChat Client Release 3.1.2
        • KeeperChat 2.2.0
  • Browser Extensions
    • Chrome, Edge, Firefox, Safari
      • Preview Release
      • Browser Extension Version 17.1
      • Browser Extension Version 17.0.1
      • Browser Extension Version 17.0
      • Browser Extension Version 16.11.0
      • Browser Extension Version 16.10.2
      • Browser Extension Version 16.10.1
      • Browser Extension Version 16.10.0
      • Browser Extension Version 16.9.1
      • Browser Extension Version 16.9.0
      • Browser Extension Version 16.8.1
      • Browser Extension Version 16.8.0
      • Browser Extension Version 16.7.6
      • Browser Extension Version 16.7.5
      • Browser Extension Version 16.7.4
      • Browser Extension Version 16.7.3
      • Browser Extension Version 16.7.2
      • Browser Extension Version 16.7.1
      • Browser Extension Version 16.7.0
      • Browser Extension Version 16.6.4
      • Browser Extension Version 16.6.3
      • Browser Extension Version 16.6.2
      • Browser Extension Version 16.6.1
      • Browser Extension Version 16.6.0
      • Browser Extension Version 16.5.3 and 16.5.4
      • Browser Extension Version 16.5.0
      • Browser Extension Version 16.4.16
      • Browser Extension Version 16.4.14
      • Browser Extension Version 16.4.13
      • Browser Extension Version 16.4.12
      • Browser Extension Version 16.4.8
      • Browser Extension Version 16.4.7
      • Browser Extension Version 16.4.6
      • Browser Extension Release 16.4.4
      • Browser Extension Release 16.4.3
      • Browser Extension Version 16.4.2
      • Browser Extension Version 16.4.1
      • Browser Extension Version 16.4.0
      • Browser Extension Version 16.2.0
      • Older
        • Browser Extension Version 16.1.1
        • Browser Extension Version 16.1.0
        • Browser Extension Version 16.0.3
        • Browser Extension Version 16.0.0
        • Browser Extension Version 15.3.9
        • Browser Extension Version 15.3.8
        • Browser Extension Version 15.3.7
        • Browser Extension Version 15.3.5
        • Browser Extension Version 15.3.3
        • Browser Extension Version 15.3.0
        • Browser Extension Version 15.1.4
        • Browser Extension Version 15.1.2
        • Browser Extension Version 15.1.0
        • Browser Extension Version 15.0.5
        • Browser Extension Version 15.0.4
        • Browser Extension Version 15.0.3
        • Browser Extension Version 15.0.2
        • Browser Extension Version 15.0.1
        • Browser Extension Version 15.0.0
        • Browser Extension Version 14.2.2
        • Browser Extension Version 14.2.1
        • Browser Extension Version 14.2.0
        • Browser Extension Version 14.1.2
        • Browser Extension Version 14.1.1
        • Browser Extension Version 14.1.0
        • Browser Extension Version 14.0.6
        • Browser Extension Version 14.0.5
        • Browser Extension Version 14.0.2
        • Browser Extension Version 14.0.0
        • Browser Extension Version 14.0
        • Browser Extension Version 12.6.4
        • Browser Extension Version 12.6.0
        • Browser Extension Version 12.5.8
        • Browser Extension Version 12.5.7
        • Browser Extension Version 12.5.6
        • Browser Extension Version 12.5.2
        • Browser Extension Version 12.5.1
        • Browser Extension Version 12.5.0
        • Browser Extension Version 12.4.1
        • Browser Extension Version 12.4.0
        • Browser Extension Version 12.3.7
        • Browser Extension version 12.3.6
        • Browser Extension Version 12.3.5
        • Browser Extension Version 12.3.4
        • Browser Extension Version 12.3.1
        • Browser Extension Version 12.3.0
        • Browser Extension Version 12.2.7
        • Browser Extension Version 15.3.4
    • Safari (Legacy)
      • Deprecation Notice
      • Safari Extension Release 16.2.5
      • Safari Extension Release 16.0.0
      • Safari Extension Release 15.2.0
      • Safari Extension Release 15.1.0
      • Safari Extension Release 15.0.14
      • Safari Extension Release 15.0.12
      • Safari Extension Release 15.0.11
      • Safari Extension Release 15.0.10
      • Safari Extension Release 15.0.0
      • Older
        • Safari Extension Release 14.14.0
        • Safari Extension Version 14.13.3
        • Safari Extension Version 14.13.2
        • Safari Extension Version 14.13.0
        • Safari Extension Version 14.12.2
        • Safari Extension Version 14.10.2
        • Safari Extension Version 14.10.0
        • Safari Extension Version 14.1.0
        • Safari Extension Version 14.0.4
        • Safari Extension Release 14.0.2
        • Safari Extension Version 14.0.0
    • IE Extension (Legacy)
      • IE Extension Release 15.0.5
      • IE Extension Release 15.0.3
      • IE Extension Release 15.0.3
      • IE Extension Release 15.0.2
      • IE Extension Release 15.0.1
      • IE Extension Release 14.0.0
      • IE Extension Version 12.4.0
      • IE Extension Version 12.2.3
      • IE Extension Version 12.2.2
      • IE Extension Version 12.2.1
      • IE Extension Version 12.1.0
  • Mobile
    • Android
      • Android Version 17.1.0
      • Android Version 17.0.0
      • Android Version 16.10.10
      • Android Version 16.10.0
      • Android Version 16.9.0
      • Android Version 16.8.60
      • Android Version 16.8.50
      • Android Version 16.8.40
      • Android Version 16.8.30
      • Android Version 16.8.25
      • Android Version 16.8.20
      • Android Version 16.8.10
      • Android Version 16.8.0
      • Android Version 16.7.10
      • Android Version 16.7.0
      • Android Version 16.6.60
      • Older
        • Android Version 16.6.50
        • Android Version 16.6.20
        • Android Version 16.5.15
        • Android Version 16.5.10
        • Android Version 16.5.5
        • Android Version 16.5.0
        • Android Version 16.4.3
        • Android Version 16.4.2
        • Android Version 16.4.1
        • Android Version 16.4.0
        • Android Version 16.0.5
        • Android Version 16.0.0
        • Android Version 15.5.10
        • Android Version 15.5.0
        • Android Version 15.4.0
        • Android Version 15.3.0
        • Android Version 15.0.12
        • Android Version 15.0.10
        • Android Version 15.0.2
        • Android Version 15.0.1
        • Android Version 15.0.0
        • Android Version 14.5.60.1
        • Android Version 14.5.53.3
        • Android Version 14.5.51.1
        • Android Version 14.5.50.4
        • Android Version 14.5.40
        • Android Version 14.5.31
        • Android Version 14.5.3
        • Android Version 14.5.2
        • Android Version 14.5.1
        • Android Version 14.5.0
        • Android Version 14.4.10
        • Android Version 14.4.0
        • Android Version 14.3.5
        • Android Version 14.3.4
        • Android Version 14.3.0
        • Android version 14.2.3
        • Android Version 14.2.2
        • Android Version 14.2.0
        • Android Version 14.1.3
        • Android Version 14.1.2
        • Android Version 14.1.1
        • Android Version 16.6.40
    • iOS
      • iOS Test Flight
      • iOS Version 17.2.0
      • iOS Version 17.1.0
      • iOS Version 17.0.0
      • iOS Version 16.12.0
      • iOS Version 16.11.1
      • iOS Version 16.11.0
      • iOS Version 16.10.7
      • iOS Version 16.10.5
      • iOS Version 16.10.2
      • iOS Version 16.10.1
      • iOS Version 16.10.0
      • iOS Version 16.9.6
      • Older
        • iOS Version 16.9.0
        • iOS Version 16.8.1
        • iOS Version 16.8.0
        • iOS Version 16.7.0
        • iOS Version 16.6.5
        • iOS Version 16.6.0
        • iOS Version 16.5.0
        • iOS Version 16.4.0
        • iOS Version 16.0.3
        • iOS Version 16.0
        • iOS Version 15.5.0
        • iOS Version 15.4.1
        • iOS Version 15.4.0
        • iOS Version 15.3.0
        • iOS Version 15.0.3
        • iOS Version 15.0.2
        • iOS Version 15.0.1
        • iOS Version 15.0.0
        • iOS Version 14.11.1
        • iOS Version 14.11.0
        • iOS Version 14.10.2
        • iOS Version 14.10.0
        • iOS Version 14.9.1
        • iOS Version 14.9.0
        • iOS Version 14.8.2
        • iOS Version 14.8.1
        • iOS Version 14.8.0
        • iOS Version 14.7.2
        • iOS Version 14.7.1
        • iOS Version 14.7.0
        • iOS Version 14.6.1
        • iOS Version 14.6.0
        • iOS Version 14.5.0
        • iOS Version 14.4.0
        • iOS Version 14.3.1
        • iOS Version 14.3.0
        • iOS Version 14.2.1
        • iOS Version 14.2.0
        • iOS Version 14.1.0
  • Enterprise
    • Admin Console
      • Preview Release
      • Admin Console 17.2.2
      • Admin Console 17.2.0
      • Admin Console 17.1.0
      • Admin Console 17.0.0
      • Admin Console 16.19.0
      • Admin Console 16.18.7
      • Admin Console 16.18.0
      • Admin Console 16.17.1
      • Admin Console 16.17.0
      • Admin Console 16.16.0
      • Admin Console 16.15.0
      • Admin Console 16.13.2
      • Admin Console 16.12.0
      • Admin Console 16.11
      • Admin Console 16.10.3
      • Admin Console 16.9.0
      • Admin Console 16.7.1
      • Admin Console 16.7
      • Admin Console 16.6
      • Admin Console 16.2
      • Admin Console 16.1.1
      • Admin Console 16.1.0
      • Admin Console 16.0.0
      • Older
        • Admin Console 15.3.3
        • Admin Console 15.3.0
        • Admin Console 15.0.5
        • Admin Console 15.0.4
        • Admin Console 15.0.3
        • Admin Console 15.0.2
        • Admin Console 15.0.1
        • Admin Console 15.0.0
        • Admin Console 14.5.0
        • Admin Console 14.4.2
        • Admin Console 14.4.1
        • Admin Console 14.4.0
        • Admin Console 14.3.5
        • Admin Console 14.3.4
        • Admin Console 14.3.3
        • Admin Console 14.3.2
        • Admin Console 14.3.1
        • Admin Console 14.3.0
        • Admin Console 14.2.6
        • Admin Console 14.2.5
        • Admin Console 14.2.4
        • Admin Console 14.2.3
        • Admin Console 14.2.0
        • Admin Console 14.1.2
        • Admin Console 14.1.0
        • Admin Console 14.0.3
        • Admin Console 14.0.2
        • Admin Console 14.0.1
        • Admin Console 14.0
        • Admin Console 13.3
        • Admin Console 13.2
        • Admin Console 13.1
    • Keeper Connection Manager
      • KCM Version 2.19.3
      • KCM Version 2.19.2
      • KCM Version 2.19.0
      • KCM Version 2.18.3
      • KCM Version 2.18.2
      • KCM Version 2.18.1
      • KCM Version 2.18.0
      • KCM Version 2.17.0
      • KCM Version 2.16.1
      • KCM Version 2.16.0
      • KCM Version 2.15.1
      • KCM Version 2.15.0
      • KCM Version 2.14.0
      • Older Versions
        • Glyptodon Version 2.8.0
        • Glyptodon Version 2.8.1
        • KCM Version 2.9.0
        • KCM Version 2.9.3
        • KCM Version 2.9.4
        • KCM Version 2.9.6
        • KCM Version 2.10.0
        • KCM Version 2.11.0
        • KCM Version 2.12.0
        • KCM Version 2.13.0
    • Keeper Secrets Manager
      • README
      • January 2025
      • December 2024
      • November 2024
      • September 2024
      • July 2024
      • June 2024
      • April 2024
      • February 2024
      • January 2024
      • 2023
        • October 2023
        • September 2023
        • August 2023
        • July 2023
        • June 2023
        • May 2023
        • April 2023
        • March 2023
        • February 2023
        • January 2023
      • Older Versions
        • December 2022
        • November 2022
        • October 2022
        • September 2022
        • August 2022
        • June 2022
        • May 2022
        • Early 2022
    • Keeper Gateway
      • Preview Release
      • Keeper Gateway v1.5.2
      • Keeper Gateway v1.5.1
      • Keeper Gateway v1.5.0
      • Older
        • Keeper Gateway v1.4.3
        • Keeper Gateway v1.4.2
        • Keeper Gateway v1.4.1
        • Keeper Gateway v1.4.0
        • Keeper Gateway v1.3.4
        • Keeper Gateway v1.3.3
        • Keeper Gateway v1.3.2
        • Keeper Gateway v1.3.1
        • Keeper Gateway v1.3.0
        • Keeper Gateway v1.2.3
        • Keeper Gateway v1.2.2
        • Keeper Gateway v1.2.1
        • Keeper Gateway v1.2.0
        • Keeper Gateway v1.1.0
        • Keeper Gateway v1.0.0
    • SSO Connect On-Prem
      • SSO Connect On-Prem 17.0.0
      • SSO Connect On-Prem 16.0.8
      • SSO Connect On-Prem 16.0.7
      • SSO Connect On-Prem 16.0.6
      • SSO Connect On-Prem 16.0.4
      • SSO Connect On-Prem 16.0.3
      • SSO Connect On-Prem 16.0.2
      • SSO Connect On-Prem 16.0.1
      • SSO Connect On-Prem 16.0.0
      • SSO Connect On-Prem 15.1.1
      • SSO Connect On-Prem 15.1.0
      • SSO Connect On-Prem 15.0.1
      • SSO Connect On-Prem 15.0.0
      • SSO Connect On-Prem 14.2.1
      • SSO Connect On-Prem 14.2.0
      • SSO Connect On-Prem 14.1.3
      • SSO Connect On-Prem 14.1.2
      • SSO Connect On-Prem 14.1.1
      • SSO Connect On-Prem 14.1
      • SSO Connect On-Prem 14.0
      • SSO Connect On-Prem 12.0.5
    • Keeper Enterprise Bridge
      • Upgrade Instructions
      • Bridge Version 17.0.0
      • Bridge Version 16.1.5
      • Bridge Version 16.1.4
      • Bridge Version 16.1.3
      • Bridge Version 16.1.1
      • Bridge Version 16.1.0
      • Bridge Release 16.0.0
      • Bridge Release 15.1.0
      • Bridge Version 15.0.2
      • Bridge Version 15.0.1
      • Bridge Version 15.0.0
      • Bridge Version 14.1.1
      • Bridge Version 14.1.0
      • Bridge Version 14.0.0
      • Bridge Version 13.1.2
      • Bridge Version 13.1.1
      • Bridge Version 13.1.0
      • Bridge Version 13.0.1
      • Bridge Version 13.0.0
      • Bridge Version 10.5.4
      • Bridge Version 10.5.3
    • SSO Certificates
      • Cloud SSO Certificate Renewal 2023
      • On-Prem SSO Certificate Renewal
    • Siemens Typer
  • Backend
    • Backend API
      • Backend API Version 17.6
      • Backend API Version 17.5
      • Backend API Version 17.4
      • Backend API Version 17.3.5
      • Backend API Version 17.3.2
      • Backend API Version 17.3.1
      • Backend API Version 17.3
      • Backend API Version 17.2
      • Backend API Version 17.1
      • Backend API Version 16.12
      • Backend API Version 16.11
      • Backend API Version 16.10
      • Backend API Version 16.9.14
      • Backend API Version 16.9.13
      • Backend API Version 16.9.12
      • Backend API Version 16.9.11
      • Backend API Version 16.9.10
      • Backend API Version 16.9.9
      • Older
        • Backend API Version 16.0.0
        • Backend API Version 15.2.0
        • Backend API Version 15.1.1
        • Backend API Version 15.1.0
        • Backend API Version 15.0.32
        • Backend API Version 15.0.31
        • Backend API Version 15.0.30
        • Backend API Version 15.0.29
        • Backend API Version 15.0.28
        • Backend API Version 15.0.27
        • Backend API Version 15.0.26
        • Backend API Version 15.0.25
        • Backend API Version 15.0.24
        • Backend API Version 15.0.23
        • Backend API Version 15.0.22
        • Backend API Version 15.0.21
        • Backend API Version 15.0.20
        • Backend API Version 15.0.19
        • Backend API Version 15.0.18
        • Backend API Version 15.0.17
        • Backend API Version 15.0.16
        • Backend API Version 15.0.15
        • Backend API Version 15.0.14
        • Backend API Version 15.0.12
        • Backend API Version 15.0.11
        • Backend API Version 15.0.10
        • Backend API Version 15.0.9
        • Backend API Version 15.0.7
        • Backend API Version 14.12.6
        • Backend API Version 14.12.5
        • Backend API Version 14.12.1
        • Backend API Version 14.12.0
        • Backend API Version 14.11.0
        • Backend API Version 14.10.0
        • Backend API Version 14.9.12
        • Backend API Version 14.9.0
        • Backend API Version 14.8.2
        • Backend API Version 14.8.1
        • Backend API Version 14.7.16
        • Backend API Version 14.7.11
        • Backend API Version 14.7.10
        • Backend API Version 14.7.9
        • Backend API Version 14.7.8
        • Backend API Version 14.7.7
        • Backend API Version 14.7.6
        • Backend API Version 14.7.4
        • Backend API Version 14.7.0
        • Backend API Version 14.6.0
        • Backend API Version 14.5.2
        • Backend API Version 14.5.0
        • Backend API Version 14.4.0
        • Backend API Version 14.3.0
        • Backend API Version 14.2.0
        • Backend API Version 15.1.2
        • Backend API Version 15.2.2
        • Backend API Version 15.2.4
        • Backend API Version 16.0.2
        • Backend API Version 16.0.4
        • Backend API Version 16.0.6
        • Backend API Version 16.0.8
        • Backend API Version 16.1.0
        • Backend API Version 16.1.3
        • Backend API Version 16.2.0
        • Backend API Version 16.2.8
        • Backend API Version 16.2.12
        • Backend API Version 16.2.14
        • Backend API Version 16.2.15
        • Backend API Version 16.3.0
        • Backend API Version 16.3.2
        • Backend API Version 16.3.4
        • Backend API Version 16.3.6
        • Backend API Version 16.4
        • Backend API Version 16.4.1
        • Backend API Version 16.5.1
        • Backend API Version 16.5.2
        • Backend API Version 16.5.x
        • Backend API Version 16.6.x
        • Backend API Version 16.7.x
        • Backend API Version 16.8.x
        • Backend API Version 16.8.7
        • Backend API Version 16.8.12
  • Developer Tools
    • Commander
      • Commander v17.0.11
      • Commander v17.0.8
      • Commander v16.11.11
      • Commander v16.11.10
      • Commander v16.11.9
      • Commander v16.11.8
      • Commander v16.11.7
      • Commander v16.11.6
      • Commander v16.11.5
      • Commander v16.11.4
      • Commander v16.11.3
      • Commander v16.11.2
      • Commander v16.11.1
      • Commander v16.11.0
      • Commander v16.10.14
      • Commander v16.10.13
      • Commander v16.10.12
      • Commander v16.10.11
      • Commander v16.10.10
      • Commander v16.10.9
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  • Enterprise Guide
  • License expired and need to to renew your subscription?
  • User Status Report with invalid Last Login date
  • SSO Login: Unable to parse the SAML Response from the IDP
  • General SCIM Provisioning Issues with Teams and Users
  • SCIM Team User Assignment Delays
  • Enterprise SSO Users unable to login
  • Users Not Receiving Email Invites
  • Enterprise End-User's Email Changed
  • Enterprise Domain is Changing or has Changed
  • SSO Users asked for Master Password
  • User Prompted for Device Approval
  • Questions about Cost of Deploying Automator
  • Delays in Login and Device Approval
  • Automator Fails after Instance Reboot (when using Azure App Gateway)
  • SSO Cloud Certificate Update
  • SSO Connect On-Prem Certificate
  • Commander scripting or coding questions
  • Secrets Manager
  • Keeper Connection Manager
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  1. Keeper Security
  2. Troubleshooting

Enterprise Admin

Troubleshooting and support for Keeper Enterprise

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Last updated 6 months ago

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Enterprise Guide

The full Enterprise guide is . Part of the guide contains information on .


License expired and need to to renew your subscription?

Visit our checkout page:


User Status Report with invalid Last Login date

The Admin Console user report currently contains empty login dates for accounts larger than 1,000 end-users. We recommend using to generate a user status report using the command. For example:

user-report --format csv --output last-logins.csv 

SSO Login: Unable to parse the SAML Response from the IDP

Typically, this means you need to update your SAML signing certificate. Follow the guide below for step by step instructions:


General SCIM Provisioning Issues with Teams and Users

  • Ensure that you have assigned users or groups to the correct SAML application in your IdP

  • When you invite a user from the identity provider or assign a user into a group that has been provisioned, the IdP will send the request to Keeper to either invite a user to join, or to add a user to a team, or to create a team.

  • If the user does not exist yet in Keeper, they will receive an invite to sign up (or they can use just-in-time provisioning)

  • After the user has created their Keeper account, the user will not yet be assigned into a Keeper team until one of a few things happen: (a) Admin logs into the Admin Console > Click on "Full Sync" from the Admin screen (b) A user from the relevant team logs into the Web Vault or Desktop App (c) Admin runs team-approve from Keeper Commander The reason that teams and users can't be created instantly via SCIM, is due to the encryption model and the need to share a private key between users. Sharing an encryption key (e.g. Team Key) can only be performed by a user who is logged in, and has access to the necessary private keys.


SCIM Team User Assignment Delays

In Keeper, a team that is provisioned must generate the necessary public/private encryption key pair for that team. Similarly, when a user is assigned to a team, the team private key is encrypted with the public key of the user. This way, a user who is assigned team folders in the Keeper vault is able to decrypt the necessary folder keys and record keys. Since Keeper is a zero knowledge platform, this transaction must occur from one of the authenticated client device applications, such as the Admin Console, Vault, Commander CLI or Automator tools.

When a team or a team-user assignment is provisioned through SCIM, the team creation and the user team assignment goes into a "pending queue". This queue is then processed by the authenticated client side application that either creates the necessary team keys and shares the private keys with the intended users.

Currently, team creation and team-user assignment occurs when:

  • The Admin logs in to the Keeper Admin Console UI

If you need to quickly clear out your pending Team and Team-User assignments, please run the following steps on a periodic basis:

  • Login to Keeper Commander using keeper shell

  • Run the following commands:

enterprise-down
team-approve --team
team-approve --email

Enterprise SSO Users unable to login

For security reasons, Keeper will prevent Enterprise users outside of an SSO node from logging in with a federated identity provider. If you have users unable to login with SSO, please ensure that the user is provisioned to the node within the Keeper Admin Console to the SSO-enabled node. To move a user into an SSO node, edit the user and select the node from the drop-down.


Users Not Receiving Email Invites


Enterprise End-User's Email Changed

If your user's email has changed in your identity provider, you can simply add an alias to the user's identity in Keeper. This can be accomplished using the enterprise-user command. For example:

enterprise-user --add-alias new_email@acme-demo.com user@acme-demo.com

Enterprise Domain is Changing or has Changed


SSO Users asked for Master Password

If you have an SSO user being asked to enter a Master Password:

  • Ensure that the user has been provisioned to an SSO-enabled node

  • Ensure that the user is logging in from the correct data center (US, EU, AU, JP, CA, GOV)


User Prompted for Device Approval

  • Users can approve their additional devices by using a previously approved device. For example, if you are logged into your web vault on your computer already, and logging into your phone app for the first time, you will get a device approval prompt on your web vault with the mobile device's information which you can approve or deny.

  • Keeper SSO Connect Cloud™ provides Zero-Knowledge encryption while retaining a seamless login experience with any SAML 2.0 identity provider.

  • When a user attempts to login on a device that has never been used prior, an Elliptic Curve private/public key pair is generated on the new device. After the user authenticates successfully from their identity provider, a key exchange must take place in order for the user to decrypt the vault on their new device. We call this "Device Approval".

  • Using Guest, Private or Incognito mode browser modes or clearing the browsers cache will identify itself to keeper as a new device each time it is launched, and therefore will require a new device approval.

To preserve Zero Knowledge and ensure that Keeper's servers do not have access to any encryption keys, we developed a Push-based approval system that can be performed by the user or the designated Administrator. Keeper also allows customers to host a service which performs the device approvals and key exchange automatically, without any user interaction.

When logging into a new or unrecognized device, the user has two options:

  • Keeper Push (using their own devices)

  • Admin Approval (request administrator approval)


Questions about Cost of Deploying Automator


Delays in Login and Device Approval

If logging into a new device takes 20-30 seconds to complete, this could be caused by your Keeper Automator service being misconfigured or inaccessible by the Keeper servers. Please disable the Keeper Automator in your environment using the "automator disable" command.


Automator Fails after Instance Reboot (when using Azure App Gateway)

After an unexpected reboot of the container instance in Azure the container can sometimes come back up with a new IP address (e.g. x.x.0.5 even when the App Gateway had originally been provisioned with an IP of x.x.0.4 in the backend pool). Updating the IP of the container in the backend pool resolves this issue.

  • In the Azure cloud shell, retrieve the current IP: az container show --name keeperautomatorcontainer --resource-group keeper_automator_rg --query ipAddress.ip --output tsv

  • In Azure portal select Resource groups > $your_resource_group > your Application Gateway > Backend pools > change Target IP to the new one from above.


SSO Cloud Certificate Update


SSO Connect On-Prem Certificate


Commander scripting or coding questions


Secrets Manager


Keeper Connection Manager


Contact Us

If you need a phone call or Zoom call, just request this from the team and we will schedule it during business hours. Please be patient as we coordinate the call.


Emergency Support


Feature Requests

We love hearing from Enterprise customers. Send your feature requests to: feedback@keepersecurity.com.


Beta Slack Channel

Note: The next version of the Keeper Automator service (v3.0) will support the dynamic approvals of teams and team-user assignments. about the Keeper Automator service.

The Commander CLI "" command is run

The is deployed (version 3.2+)

Install the

Keeper's email system will automatically suppress delivery to an email that has bounced. This typically occurs if you set up someone's Keeper account before their email inbox exists. If you are in this situation with a particular user, please and we'll remove the email from our suppression list.

This command will only allow aliases to be created with . To learn more about Keeper Commander, visit the .

If your company is migrating users to a new email domain, Keeper supports enterprise-wide domain aliases to make the transition seamless. to request a domain alias.

Device Approvals are a required component of the SSO Connect Cloud platform. Approvals can be performed by users, admins, or automatically using the .

Or, you can skip this step completely by deploying the service.

Keeper Automator can be , depending on your requirements. The least expensive method of using Automator would be using a micro instance of a Linux VM using the method. If you would like to use only cloud services, we recommend the or method.

Keeper's SSO Certificate expires annually in August timeframe. The new cert is available by logging into the Admin Console. If you need to update the Keeper SP Certificate, .

Customers running SSO Connect On-Prem must renew SSL certificates on an annual basis. The date depends on when your SSL certificate is expiring. If you are receiving an SSL certificate error, please renew your cert by .

Please see the Keeper Commander .

Please see the Secrets Manager .

Please see the KCM .

If you need help, please in our ServiceNow system.

If you're a business customer having an emergency and need urgent support, make sure to use our . On the support form, select the option "This is an emergency, outage, or other time-sensitive issue which requires immediate assistance".

Join our to post questions, feedback or receive new beta versions.

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