Vault & Desktop App
Troubleshooting and support for the Web Vault and Keeper Desktop App
Downloads
All Keeper Desktop apps are available at the Keeper download page.
User Guides
Web Vault and Desktop App user guides are located here.
Keeper Import Error
If you receive an "Unexpected Error" or "Unable to connect" when performing an import using the Keeper Import tool, this is typically due to a conflict with installed Antivirus or Proxy software. If this happens for you, please try importing by installing the Keeper Desktop application instead.
If you are an Enterprise Admin and you have control over the end-user firewall settings, please make sure that the user's desktop applications can communicate with Keeper Security's endpoints (e.g. keepersecurity.com, keepersecurity.eu, keepersecurity.ca, keepersecurity.jp, keepersecurity.com.au or govcloud.keepersecurity.us depending on the region).
Web Vault Login Issues
If you are experiencing issues with logging in, you may need to simply clear the Keeper cache on your browser. Here's the steps:
Chrome:
Open the Web Vault
Click on "View" > "Developer" > "Developer Tools"
Click on the "Application" tab > "Clear Storage" > then click on “clear site data”
Edge:
Clear Browsing data (Browsing history, Download History, Cookies and other Site Data, Cached Images and Files, Hosted App Data).
Firefox:
On Privacy & Security page > Clear Data, (Cookies and Site data, Cached Web Content)
Safari:
Go to Preferences > Advanced > select checkbox "Show Develop menu in menu bar"
Then select "Develop" > Empty Caches
Select "Safari" menu then "Clear History" and select All Time
Installation error 0x8007000D on Microsoft Store
If you receive this error when updating or installing the Desktop App on Windows, follow the below instructions.
1. Browse to "C:\Windows\SoftwareDistribution\Download" and delete the contents of the folder.
2. Press Windows key + X > Click Command Prompt (Admin) then type "wuauclt.exe /updatenow". Hit <enter>.
3. Open Control Panel > Windows Update and Windows 10 should begin downloading..
Press Windows key + X
Click Command Prompt (Admin)
Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
also, run the Windows update Troubleshooter and check if it helps:
Press “Windows + X” and select Control panel.
In the search box, type troubleshooter, and then click Troubleshooting.
Under System and Security, click Fix problems with Windows Updates.
Keychain Password Import
The Mac Store version of the Keeper application does not support iCloud Keychain password import due to Apple's review process. However, the solution is to install Keeper Desktop directly from our download page.
Feature Requests
We love hearing from customers. Send your feature requests to: feedback@keepersecurity.com.
Beta Slack Channel
Join our Beta Slack Channel to post questions, feedback or receive new beta versions.
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