Web Vault & Desktop App

Comprehensive guide for the Keeper Web Vault and cross-platform, Keeper Desktop Application.

Welcome to Keeper

Welcome to Keeper!
Keeper is simple to install, easy to use, and you’ll be up and running in just minutes.

Your Keeper Vault

With Keeper, your passwords, logins and other personal information are saved in a private, digital vault. It is here where you can view and edit all of your website login credentials and details, as well as store important files and photos.
Keeper Vault

Master Password Login for Existing Users

Watch the video below for an overview of the vault with master password login.
Keeper End-User Vault Overview (Master Password Login)
If you've already signed up for Keeper on your mobile devices, you can simply login to the Web Vault or Desktop App (links below) with your email address, Master Password and Two-Factor Authentication (if enabled on your account).
Login to the Keeper Web Vault:
Download the Keeper Desktop App:
OS Version Supported
7 / 8 / 10+
Mac OS
Current Version - 2
Fedora, Red Hat, CentOS, Debian, Ubuntu, Mint

Device Approvals

Upon Login, you may encounter a "device approval" request. If you are attempting to log in on an unrecognized device or browser, a device approval must take place before you can proceed to your Keeper vault. Users have three methods of approval to choose from: Email Verification, Keeper Push or Two-Factor Authentication.
Keeper Push is Keeper’s proprietary notification-based device approval system that sends a push notification to an existing, recognized device.
If you select Keeper Push, a notification (push) will be appear in your Keeper vault at an approved device or browser.
Select Yes to approve the new device.
You must be actively logged into a different, recognized/approved device to receive the notification.
Once your device has been approved, you will be prompted for 2FA (if enabled), then you will enter your Master Password to proceed to your vault.

New User Account Creation

To create your Keeper account, first enter your email address then you will be asked to create and confirm a Master Password which will be the only password you have to remember. We recommend that you choose a strong Master Password that is only used for Keeper -- don't forget your Master Password! To finalize your account and proceed to your vault, you will be asked to enter the verification code that was sent to your email.
Enterprise users who login with SSO do not require selection of a Master Password.
When you login to your account for the second time, you will be asked if you would like to set up Account Recovery in case you forget your Master Password. We highly recommend you do this! Click here to learn more.
Once you Keeper vault is created, you will be guided through a "Quick Start" walkthrough, that will help you either import passwords from your browser or other password manager or manually create new records.
Watch the video below to learn how to create your account.
Create Your Account

Enterprise SSO Login

Users who login with an existing identity provider have various login choices. Users can either enter their email address at the login screen or click Enterprise SSO Login and select their login method from the dropdown menu as determined by their Keeper administrator (Enterprise Domain Login or Master Password Login).
Enterprise (SSO) users, should refer to our "Enterprise End-User (SSO)" guide for more information regarding account creation, login flows, device approvals and much more.

Creating New Records

Your passwords, logins, credit card numbers, bank accounts and other personal information are saved in your private digital Vault (as "Records") and are encrypted on your device using 256-bit AES. To begin, simply click + Create New > Record
  • Choose a Record Type from the dropdown menu ("Login" is the default type)
  • Name Your Record
  • Enter Your Email or Username
  • Enter Your Password or Tap the Dice to Generate One (more on that here)
  • Enter the Website Address
  • Enter Additional Notes, Custom Fields, and Securely Add Files & Photos
  • Click Save to Finish
Watch the video below to learn how to create a record.
Create a Record

Importing Passwords

Keeper can also import logins and passwords directly from your web browser, another password manager, or a text file (.csv).
Account Dropdown Menu > Settings > Import

From Web Browsers

To import passwords from your web browser, you must first install the Keeper Import Tool. To begin the installation, from the Account Dropdown Menu, click Settings > Import > Import. If you came fresh into the Web Vault, you can download the import tool by clicking Install .
If you have started the import process from a mobile app and came to the Web Vault, you will be prompted to import your existing passwords, clickNext > Install.
Keeper will then walk you through a few steps to download the Keeper Import Tool:
  1. 1.
    Copy the code Keeper provides (you will need this when prompted in the Keeper Importer).
  2. 2.
    If you are using a PC - click Run when prompted.
  3. 3.
    If you using a Mac - double click the "" file located in your downloads and double click on the "Keeper Import App" to start the import process. You will encounter a few Keychain permission windows that will require you to enter your computer password to allow Keeper to access your web browsers.
  4. 4.
    Keeper will then ask for the code you received from step one; paste the code and click Import.
Once the installation is complete, Keeper will report websites and their associated logins and passwords directly from your web browser. You can then scroll though the report and uncheck those you do not wish to import. Once you have finished reviewing the report, click Add to Keeper to import the selected password.
Watch the video below to learn how to import your passwords from web browsers.
Import Your Passwords

From Password Managers

Keeper can import logins and passwords from other password managers. From the Account Dropdown Menu, click Settings > Import
Click on the password manager you want to import from, then click View Import Instructions. Once you have created the export file per the instructions, drag and drop the file into Keeper's "Drop a File Here" window.
Confirm the export file has the correct extension at the end of the file name (e.g. export.csv).
A display window will appear allowing you customize how you want the import information organized. There are six general fields across the top of the scrollable window. Clicking on the titles of each one allows you to change the organization of that column via a dropdown menu.
The content of each column and change the title of each column to accurately represent that information (e.g. If you see a column of URLs and the column title says "Notes", change that column title to "URL").
Keeper can import passwords from the following password managers:
Import instructions can also be found in the "Import Records" section of the left-hand column of these user guides.

From Text File (.csv)

Keeper can also import logins and passwords from a text file (.csv). To begin, from the Account Dropdown Menu, click Settings > Import. After selecting Text File (.csv) click View Import Instructions and follow the instructions provided. Once you have created the export file per the instructions, drag and drop it into Keeper's "Drop a File Here" window.
Please see the full description and file format of our CSV import here:
File Format
Folder,Title,Login,Password,Website Address,Notes,Shared Folder,Custom Fields
• To specify subfolders, use backslash "\" between folder names
• To make a Shared Folder specify the name or path to it in the 7th field
Example 1: Create a regular folder at the root level with 2 custom fields
My Business Stuff,Twitter,[email protected],123456,,These are some notes,,API Key,5555,Date Created,2018-04-02
Example 2: Create a shared subfolder inside another folder with edit and re-share permission
Personal,Twitter,[email protected],123456,,,Social Media#edit#reshare
Keeper also supports advanced JSON structured file formats. We recommend using JSON files for import and export of structured data instead of CSV files. This is described in the JSON Import page.

Download Keeper Applications

Download Keeper to access your Keeper Vault from any platform and be able to use it for native applications across all of your devices.
Visit: to download the Keeper App for all of your desktop and mobile devices.
Keeper Download Page


Keeper allows you to organize your records by folders and subfolders. To create a folder, click on + Create New > Folder.
To create a subfolder, right-click on the existing/parent folder and click New Folder.
Watch the video below to learn how to create a folder.
Create a Folder

Move, Shortcut & Delete

Drag-and-drop the record(s) you would like to store in a folder or subfolder and click Move or Create shortcut. To move multiple records, hold "shift" and click the items to drag-and-drop.
Shortcuts like alias files, can exist in two or more places and when edited, change together.
Move Records with Drag-and-Drop
Moving and shortcuts can also be performed by right-clicking on a record or folder to generate a contextual options menu.
To learn how to delete a record, watch the video below.


By right-clicking on a record you can create a record "Favorite", used to easily locate your most frequently visited sites.


Securely create, share and manage records and folders with existing Keeper users such as family, friends and colleagues.

Share a Record

While viewing a record click Options > Sharing
Enter the email(s) of the Keeper users then choose their permission type from the dropdown menu.
Permission Type
Permission Level
Can Edit
Users in folder can edit this record
Can Share
Users in folder can share this record
Can Edit & Share
Users in folder can edit and share this record
Read Only
Users can only view the record
Transfer Ownership
User will own the record and control the sharing permissions
Watch the video below to learn how to share a record.
Share a Record
Keeper "One-Time Share" provides time-limited secure sharing of a record to anyone without having to create a Keeper account. To learn more about One-Time Share, click here.

Share a Folder

Shared folders allow you to share multiple records at once and new records can be added to the folder as needed.
To create a Shared Folder, click Create New > Shared Folder.
Create New > Shared Folder
New Shared Folder Creation
Choose where you would like to nest the folder using the dropdown menu and enter a name for the folder. Set the User and Folder Permissions and click Create.
Learn more about Shared Folders here.
Watch the video below to learn how to create a shared folder.
Create a Shared Folder

Identity & Payments

Identity & Payments is the place for you to store your personal contact/address information and credit card numbers safely.
From Identity & Payments enter a username and click + Phone Number and + Address.
Enter the corresponding personal information and click Save to finish.
To store a payment card, click Payment Cards, enter the card information and click Save to finish.
Watch the video below to learn how to store your personal and payment information.
Store Personal and Payment Information

Create a Payment Card Record

Click Create New > Record and select "Payment Card" from the dropdown menu, enter a title and click Next.
Enter your payment card info and click Save.

Key Features

Password Generator

Long, random passwords that are created for each login help protect your information and reduce your exposure to data breaches. Keeper generates and securely stores strong, random passwords for all of your sites and apps with the click of the dice.
Password Generator
This will NOT automatically change the website's existing login password. You must still visit the corresponding website's "Change Password" form to update the old password to match the new, stronger password. Click here to learn how to easily change your password with KeeperFill.

Character Sets Used for Password Generation

Lowercase Letters
Uppercase Letters
[email protected]#$%()+;<>=?[]{}^.,

Custom Fields

Custom Fields allow you to store additional data within a record, such as the answer to a site's security question or a passport number. Any record created with one of Keeper's new Record Types, can be further enhanced with various custom field options.
Custom field labels can be edited and if you are creating multiple custom fields, you can drag and drop them in your preferred order.
To learn more about Record Types, click here.
Custom Fields
Available Custom Fields:
  • Text
  • URL (website address) used for Autofill
  • Security Question & Answer
  • Multi-line Text
  • Date
  • Email
  • Name
  • Address (new or linked)
  • Pin Code (4-digit numeric)
  • Phone Number
  • Payment Card (new or linked)
  • Hidden Field

"General" Record Types (Keeper's Legacy Record Version)

Within a "general" record type, custom fields can be created in pairs: a "Custom Field Name" and a "Custom Field Value".
Please note, masked custom field values are only available for Keeper Enterprise customers.


Auto-launch allows you securely and quickly navigate to your favorite websites. Simply click a record's Website URL to launch and login with Keeper in a new window.

Security Audit

Security Audit gives your passwords an overall security score and lets you clearly see what passwords are weak from a password strength visual indicator (red being the weakest, green being the strongest).
You can edit a record's password by clicking on the record from the provided list (you will still need to update the password at the record's website to match the new password in your Vault).

Record History

Keeper provides you with the ability to restore previous versions of a record by clicking Options > Record History
Select the version of the record you want to review/and or restore based on the last modified date and time.
Click the info icon to review specific record version information. Click Restore to revert the record back to the selected version.
Deleted records can be reviewed and restored by visiting theDeleted Itemssection of the left navigation menu.

Emergency Access

Give trusted family and friends access to your Keeper Vault in the event of an emergency or loss of life. You can designate up to five emergency contacts and decide how much time should pass before their access is granted. From the Account Dropdown Menu, click Account > Emergency Access
Select Trusted Users and enter the email addresses of up to 5 contacts. Set their "Delay access" duration and click Send
The amount of time between request and access granted can be set up to three months per contact. Please note, the Emergency Access feature is only available for consumer accounts.
If a delay is configured, the countdown starts the moment the trusted user attempts to login to your vault.
In order for the recipient to accept the request, you must first establish a "sharing" relationship with them if one hasn't already been established through our sharing features.
Click Send Invite
If the recipient is an existing Keeper user, they will receive an email like the one below notifying them you want to establish a sharing relationship, at which point they will be prompted to login to their Keeper Vault and accept or deny the request. Once the recipient has accepted the request, you will be notified and then you must send the Emergency Access invite once more.
If the recipient is not an existing Keeper user, they will receive an email inviting them to sign up for a Keeper account. Once they sign up and login to their account, they can accept the sharing relationship request.
After the recipient accepts the emergency access request in their vault, they will notice a red notification indicator appears in the Emergency Access section of their Account Settings. There they can then navigate to My Access and Accept or Decline the emergency access request and proceed to Login (once the access delay has passed, if enabled).
Recipient's Vault
Recipients Vault
Once requests are accepted, trusted users will appear within the Emergency Access section of your vault.
If a delay is configured, the countdown starts the moment the trusted user attempts to login to your vault.

Two-Factor Codes for TOTP

For extra security on supported sites and apps, click + Add Two-Factor Code to store Two-Factor Authentication codes for standard TOTP (Time-Based One Time Passwords) in your Keeper records.
Two-Factor Codes Integration
Storing Two-Factor Codes in your vault has several advantages:
  • Keeper two-factor codes are more secure than using SMS text messages.
  • Two-factor codes stored in Keeper are protected with strong Zero-Knowledge encryption.
  • They can be auto-filled quickly while logging in to a site, saving time and reducing friction.
  • Keeper records are securely backed up so if you lose a device you don’t have to reset all the codes.
  • Since Keeper records are shareable, Two-Factor Codes are always available to everyone who has access to the record.
Record Containing a Two-Factor Code


With the KeeperFill browser extension, you can autofill your passwords and save new login credentials to your vault. KeeperFill is available for every web browser (Chrome, Firefox, Safari, IE, Edge, and Opera).
Download KeeperFill for your browser by visiting our Downloads Page.
Watch the video below to learn how to autofill with KeeperFill.
Autofill with Keeperfill
To learn more about the KeeperFill Browser Extension, click here.

Changing Passwords with KeeperFill

KeeperFill makes it easy to change your passwords. When visiting a site's "Change Password" form, you will receive a prompt from Keeper asking if you would like help changing your password. By clicking Yes Keeper will walk you through a few quick steps to change your password and simultaneously update the record in your vault. These steps will include a series of prompts detailing the following actions:
  • Autofill your old/current password
  • Automatically generate and autofill a new secure password
  • Confirm the changes and save them to your vault
KeeperFill's Prompt to Change a Password
Watch the video below to learn how to change your passwords with Keeper.
Changing Your Passwords

Secure Add-Ons

Secure File Storage

Keeper offers Secure File Storage to protect your confidential files, photos and videos. Securely upload and store files such as passport photos, medical cards, drivers licenses, tax and loan documents, videos and any other private file to your Keeper vault.
Files can either be added to an existing record or you can create a standalone record to store the file independently of other login information.
Click Files or Photos to upload a file, or simply drag-and-drop the file directly into your Vault.
Drag-and-Drop a File Directly Into Your Vault
To learn more about Secure File Storage, click here.


BreachWatch is a powerful secure add-on feature that monitors the internet and dark web for breached accounts matching records stored within your Keeper vault. BreachWatch alerts you so that you can take immediate action to protect yourself against hackers. Once activated, BreachWatch continuously monitors for compromised credentials and notifies you if any of your records are at risk.
To start your BreachWatch scan, from the left navigation menu, click BreachWatch > Let's Begin
BreachWatch will then scan your records and report any risks associated with them. Clicking each record listed will allow you view the steps needed to resolve each risk.
Resolving the risk requires you to change the password at the affected website. Once you have done that, be sure to update the corresponding record in your Keeper Vault with the same password.
If you click Ignore, then that record will be skipped on future scans until the password is reset. You may also do nothing (deferring a response) and leave the risky password unchanged and thus still at risk.
To learn more about BreachWatch, click here.


Users can change specific features like language, theme and Two-Factor Authentication in the Settings menu. You can access the Settings menu from the Account Dropdown Menu.


  • Choose a Theme: Select from a number of available themes. The theme will affect coloring of buttons, backgrounds, icons and other components.
  • Clipboard Expiration: Desktop only, this will clear any data copied to the clipboard via a copy button after a period of time. Note: If your operating system maintains a clipboard history, this information may still be available after it has been cleared.
  • Choose another language: English US & UK, Spanish, Japanese, Romanian, Chinese Simplified & Traditional, French, Korean, Russian, Arabic, Greek, Dutch, Slovak, Brazilian Portuguese, Hebrew, Polish, German, Italian, and Portuguese
  • Record Type Sorting: Adjust the order that record types show in the "Create new" dropdown.
  • Master Password: Allows you to reset your master password. You must re-enter your current master password in order to change it.
  • Security Question: Allows you to reset your security question. You must re-enter your current master password in order to change it.
  • Email Address: Allows you to change the email address associated with your account. You must re-enter your current master password in order to change it.
  • Delete All Owned Records: This will delete all records from your vault that you own. Records that have been shared, will still be shared. Deleted records will be moved to the trash can. To permanently delete them, you must also empty your trash.


  • Auto-Logout: Logout of Keeper after a number of minutes of inactivity. On the web vault, this is tied to the browser extension settings. On desktop you have the ability to also wipe application memory and restart the desktop app on logout.
  • Stay Logged In: If Auto-Logout is enabled, this setting will maintain the inactivity timer and preserve your login if the system is rebooted or your browser is restarted. If 'Stay Logged In' is disabled, you will be logged out if the application closes.
  • Enable Self-Destruct: This setting will remove any locally stored and cached data if there have been 5 failed login attempts. If you have a paid plan where your data is synced to the cloud, the impact should be minimal. On your next successful login, the data will be downloaded.
  • Two-Factor Authentication: Enable a second factor of authentication such as SMS, RSA token, DUO security token, Authenticator or KeeperDNA. This will be used in addition to device verification and a master password.
  • Auto-Approve devices from Recognozed IP Address(es): Device approval is needed for any client to login for the first time. The device token is saved per device. If you would like to automatically skip device approval when you are on an IP that matches another already approved device, this will skip the check.
  • Security Keys: Setup a security key such as a Yubikey as a second factor for authentication.
  • Windows Hello Login (PC Only): Login to the keeper vault using biometrics. This replaces the first factor (your master password), and second factors will still be required.
  • Touch ID (MacOS only): Login to the keeper vault using biometrics. This replaces the first factor (your master password), and second factors will still be required.


  • KeeperFill for Apps: KFFA allows interaction with desktop and thick clients to input passwords and other fields into apps via shortcut keys. This requires the desktop app to be installed.
  • KeeperFill Browser Extension: The browser extension provides most keeper capabilities directly from the browser.


  • Accessibility mode: Enable this to adjust accessibility settings.
  • Status and Toast messages: Toast messages are small popups that show up in the bottom right after certain actions have been completed. This setting controls the duration of the toast messages.


  • Import: Import passwords from browsers or other password managers. Web imports are typically file based. The desktop app has more complete automated imports from some other solutions.
  • Export: Export your vault to CSV, JSON or PDF. This includes the ability to include records that have been shared with you that you are not the owner of.
  • Shared records report: Generate a report in CSV, JSON or PDF format. This provides a list of records that you own, and who those records are shared with.

Two-Factor Authentication Setup

Two-Factor Authentication (2FA) provides an extra layer of security when logging into your Keeper Vault or another site or application by requiring a secondary passcode upon logging in.
Enabling Two-Factor Authentication is advised for highly valuable or sensitive accounts (e.g. banking, medical and social media accounts).
Keeper provides two ways to take advantage of 2FA:
  • To log into your Keeper Vault.
  • To login into any site or application from your Keeper Vault by embedding a Two-Factor code into your records.

2FA for Keeper Vault

To enable 2FA for your Keeper vault, from the Account Dropdown Menu, click Settings > Security , toggle "Two-Factor Authentication" on and select your 2FA method.

Text Message Setup:

(1) The Text Message toggle is on by default. Select a Region from the dropdown (US+1 by default), enter your 10 digit phone number including your area code and click Next
(2) To verify that you trust this number and device, enter the Keeper Web code that was sent to the phone number you provided. Select your 2FA code duration from the dropdown menu and click Next
You will be prompted for 2FA every time you login to your Vault unless you select an alternative code duration. Business customers may be required to enter the code every login as determined by their Keeper Administrator.
Codes will only last for a minute; if you need another code sent, click Send a new code
(3) Backup codes will be shown next. If you are unable to receive Two-Factor codes via the phone number you entered, you can enter one of the codes listed instead. Click I have written these codes downto finish.
If you are NOT receiving SMS messages from Keeper, please use the TOTP method or contact [email protected] to troubleshoot the issue.

Google and Microsoft Authenticator (TOTP) Setup:

(1) Toggle "Google and Microsoft Authenticator (TOTP)" on and click Next
(2) Using the device that runs the Google or Microsoft Authenticator App, scan the QR code provided. The app will then acknowledge the QR code and produce a verification code.
(3) Enter that verification code and click Next
You will be prompted for 2FA every time you login to your Vault unless you select an alternative code duration. Business customers may be required to enter the code every login as determined by their Keeper Administrator.
(4) Backup codes will be shown next. If you are ever unable to receive Two-Factor codes, you can enter one of the codes listed instead. Click I have written these codes down to finish.
In order for Azure MFA (using the Microsoft Authenticator app.) to be utilized as a TOTP, the Azure administrator needs to allow the verification method "Verification code from mobile app or hardware token" when setting up MFA in Azure.

KeeperDNA Setup:

Keeper DNA is a Two-Factor Authentication method that uses your smart watch as your second factor.
To use this feature, toggle the switch next to Keeper DNA, then follow these links to set up KeeperDNA on your preferred platform:

2FA for Websites & Apps

(1) At your target website, visit the two-factor authentication screen which is usually located within security settings. It is sometimes referred to as "login verification" or "two-step verification". Screengrab the QR pattern or copy the secret code to clipboard.
(2) Within a Keeper record, select Edit > Add Two-Factor Code
(3) Upload the screengrab of the Two-Factor QR pattern (with security key) associated with the site or application. If there isn't a QR pattern, use the manual entry method. Enter the code given under “Secret Key”, often a 32-digit code and fill out the rest of the fields.
(4) After adding the security key to the vault record a Two-Factor Code will be generated inside the Keeper record.
(5) The two-factor code will be regenerated frequently and can then be copied and filled into the site or app when prompted after logging in with a username and password.

Security Keys

To increase security, Keeper supports FIDO-compatible U2F hardware-based security key devices such as YubiKey and Google Titan keys as a second factor. A user can register up to five security keys. Any one of those keys will unlock the account.
A Two-Factor Authentication method must be set up before you register a security key. This ensures that there is a backup method if the key is not present. Click here to learn how to set-up a two-factor method.
  1. 1.
    Under Settings > Security > Security Keys select Setup
  2. 2.
    Make sure the security key is NOT already inserted into your USB port and click Next
  3. 3.
    Insert the security key into the USB port, name the key and click Register
  4. 4.
    Tap the sensor on your security key and click Done
To delete a security key, click Editwithin the "Security Keys" section of the Settings menu and click the trash icon next to the registered key to delete it. If you turn-off the backup two-factor authentication, you will delete the registered keys as well.

KeeperFill for Apps

KeeperFill for Apps is a convenient tool used to further enhance your experience with the fully-featured Keeper Desktop App. Used in conjunction with your desktop applications, KeeperFill for Apps provides a simple login solution and quick access to your vault records.
Using a hotkey, KeeperFill for Apps also provides autofill features for native desktop applications. Please note, this feature is only available when using the Keeper Desktop application.
KeeperFill for Apps
To learn more about KeeperFill for Apps, click here.

Platform-Specific Features

Touch ID Magic Keyboard (Fingerprint Login)

On supported Mac devices equipped with the Apple M1 chip, users with Touch ID Magic Keyboards can use their fingerprint to log in to the Keeper Desktop App.

Magic Keyboard Configuration

To configure your Touch ID Magic keyboard fingerprint login capabilities, you must first be running the latest version of macOS (Big Sur 11.5.2). Once updated, navigate to your computer's System Preferences > Touch ID > Add Fingerprint. Follow the prompts to register your fingerprint to the device.
Mac System Preferences
System Preferences > Touch ID
Fingerprint Successfully Registered
Enable Touch ID in Keeper Vault
Once you have registered your fingerprint, log in to the Keeper Desktop App and click on your account email address in the upper right corner of your screen, then click Settings > Security and toggle "Touch ID" on.
The next time you login to the Keeper Desktop App, the "Touch ID" button will appear at the login screen. Click Touch ID and when prompted, apply your registered fingerprint to the Touch ID sensor on your keyboard to log in.
Touch ID Prompt

Touch ID (Fingerprint Login)

On supported MacBook Pro devices, Keeper supports the use of Touch ID to login to your Vault. You can enable Touch ID from Keeper's Settings menu.
The next time you login to Keeper, the Touch Bar will show the Touch ID button, tap it.
Apply your registered fingerprint on the Touch ID sensor to log in.

Windows Hello Login

Keeper is compatible with Windows Hello, a biometrics-based technology that allows users to authentic and log into their Windows device using biometric facial recognition, fingerprint reader, or pin (available on Windows 10).
To enable Windows Hello Login for Keeper, from the Account Dropdown Menu, click Settings > Security and toggle "Windows Hello Login" on.
Enabling Windows Hello Login
Next time you log in to Keeper, Windows Hello will first attempt to authenticate your identity. Once authenticated, you will be automatically logged into Keeper.
Windows Hello & Keeper
To learn more about logging into Keeper with Windows Hello, click here.

Keychain Access (Mac OS)

When accessing your Keychain, a popup will be triggered asking you to enter your Mac password. This is because Keeper Desktop App saves local storage protected by a key saved in Keychain Access which is used to encrypt local app data. Enter your Mac password and click Always Allow.
Keychain Access Password Popup

Password Export (Backup)

To backup your records, from the Account Dropdown Menu click Settings > Export. There are three formats for export: PDF, .csv File, and .json File. To begin backup, simply click Export Now under the file format you would like to export to.
Exporting to a .csv file will not back up file attachments saved in records. For advanced backup capabilities see Keeper Commander.


The instructions below are for uninstalling Keeper Desktop App (Keeper Password Manager) for Mac and Windows OS.
Uninstalling the Keeper Password Manager will delete the data from Keeper on the local device. Data stored in Keeper's Cloud Security Vault is NOT erased.


  1. 1.
    Drag the Keeper Password Manager app to the Trash.
  2. 2.
    Empty the Trash.
Uninstalling Keeper Password Manager will also remove KeeperFill Browser Extension from Safari. Data stored in Keeper's Cloud Security Vault will NOT be erased.


Uninstall Keeper Password Manager
  1. 1.
    Navigate to the Windows Start Menu > Settings > Apps & Features.
  2. 2.
    Within Apps & features, click the Keeper Password Manager application.
  3. 3.
    Click Uninstall.
  4. 4.
    You will be warned that the app and its related info will be uninstalled, click Uninstall to confirm.
  5. 5.
    User Account Control will ask you to confirm making changes to your device, confirm the changes by clicking Yes.

Contact Information

Consumer Support: [email protected]
Business Support: [email protected]
Additional user tutorial videos are available at: