Web Vault & Desktop App
This Quick Start Guide will walk you through the setup steps and main features of Keeper for Web Vault & Desktop App, linking additional user guides throughout for a more detailed look.
Getting Started
This section will walk you through a few important setup steps that will help get you started and ensure you are up and running with Keeper in no time.
Account Creation
To create your Keeper account, first enter your email address then you will be asked to create and confirm a Master Password which will be the only password you have to remember. We recommend that you choose a strong Master Password that is only used for Keeper -- don't forget your Master Password!
To finalize your account and proceed to your vault, you will be asked to enter the security verification code that was sent to your email.
Upon logging in, you will be prompted to follow our Get Started wizard, which will guide you to import your passwords, install the KeeperFill Browser Extension and set up Account Recovery.
Import Passwords
You can either manually enter your existing logins and passwords into your vault or Keeper can import your existing passwords directly from your web browser (e.g. Safari, Chrome, Firefox), another password manager, or from a text file (.csv).
To get started, click on your account email in the upper right corner of your vault window, then click Settings > Import.
For instructions on how to import from your web browser, click here.
For instructions on how to import from another password manager, click here.
For instructions on how to import from a text file (.csv), click here.
You can also skip the password import process and proceed to creating new password records from scratch (see the "Create a Record" section in this guide).
Download KeeperFill
KeeperFill is Keeper's browser extension that autofills your logins and password into websites and apps. Click here to visit the Keeper website and download KeeperFill for your browser.
Browser-specific setup instructions and more information about KeeperFill can be found here:
Once downloaded, the KeeperFill Browser Extension will appear in the upper-right corner of your browser window (except for Safari).
In Safari, the KeeperFill Browser Extension will appear left of center in your browser window.
Disable Your Browser's Password Saving Features
To make the most of Keeper's browser extension, we recommend that you disable your browser's built-in password saving features. Keeper provides a much more secure and seamless solution to save and autofill your passwords across all browsers, devices and computers.
Chrome
Click your browser's menu icon, then click Settings > Autofill > Password Manager and ensure "Offer to save passwords" is toggled off.
Firefox
Click your browser's menu icon, then Settings > Privacy & Security and ensure "Ask to save logins and passwords for websites" is unchecked.
Safari
Click Preferences... > Autofill then uncheck the boxes next to "Autofill web forms".
Microsoft Edge
Click the browser's menu icon, then Settings > Passwords and ensure "Offer to save passwords" is toggled off.
Internet Explorer
Click the gear icon, then click Internet Options > Content and in the "AutoComplete" section, click Settings and turn off "Forms and Searches" and "User names and passwords on forms", click OK to finish.
Store All of Your Passwords in One Secure Place
Strengthen your account security and increase productivity by storing all of your passwords and private information as Records in your personal, encrypted Keeper Vault.
Create a Record
Click + Create New > Record.
Choose a Record Type from the dropdown menu ("Login" is the default type)
Enter a name for the Record and click Next
Enter the Login (Username or Email)
Enter the Password or click the dice icon to generate one (more on that here)
Enter the Website Address
Enter Notes, add Attachments, a Two-Factor Code and Custom Fields
Click Save to finish
Create a Folder
Click + Create New > Folder.
Enter the name of the folder and click Create.
Drag-and-drop the record(s) you would like to store in the folder and click Move or Create shortcut.
Record Shortcuts = like alias files, can exist in two or more places and when edited, change together.
Create a Subfolder
Right-click on an existing folder and click New Folder.
Enter the name of the subfolder and click Create.
Drag-and-drop the record(s) you would like to store in the subfolder and click Move or Create shortcut.
Never Have to Remember Your Passwords Again
Keeper generates and stores strong, random passwords for all of your sites and apps so you will never have to remember your passwords again.
Password Generator
While creating or editing a record, click the dice icon to generate a unique password. If needed adjust the character length and special character, and click Save to finish.
This will NOT automatically change the website's existing login password. You still must visit the corresponding website's "Change Password" form to update the old password to match the new, stronger password.
Securely Share Information
Securely create, share and manage records with family, friends and colleagues.
Share a Single Record
While viewing a record click Share.
Enter the email(s) of the user(s) you would like to share the record with, then select their permission type from the dropdown menu (if they are not already a Keeper user, they will be invited to create an account via email).
Can Edit
User can edit this record
Can Share
User can share this record
Can Edit & Share
User can edit and share this record
View Only
User can only view the record
Transfer Ownership
User will obtain ownership of the record and control all user permissions
Create a Shared Folder
Shared folders allow you to share multiple records at once and new records can be added to the folder as needed.
To create a Shared Folder, click Create New > Shared Folder.
Choose where you would like to nest the folder using the dropdown menu and enter a name for the folder. Set the User and Folder Permissions and click Create.
Learn more about Shared Folders here.
Autofill Your Passwords With KeeperFill
KeeperFill is our browser extension that autofills your logins and password into websites and apps.
Download KeeperFill
Click here to visit the Keeper website and download KeeperFill for your browser.
Browser-specific setup instructions and more information for KeeperFill can be found here:
Autofill Your Logins & Passwords
The KeeperFill Browser Extension allows you to autofill your passwords and save new login credentials you create to your vault.
If it's the first time you are logging into a site with KeeperFill, you will be asked if you would like Keeper to autofill your login.
Create New Records
With KeeperFill there are multiple paths to create a new record. From the KeeperFill toolbar, quickly create a new record with our prominent Add Record button. This “quick add” functionality will auto-generate a record “Title” and “URL” based on the website you are visiting. Alternatively, you can create a record from scratch by clicking the yellow plus icon.
Change Your Passwords
KeeperFill makes it easy to change your passwords. When a user visits a site's "Change Password" page, you will receive a prompt from Keeper asking if you would like help changing your password. By clicking Yes, Keeper will run a wizard that walks you through a few quick steps to change your password and simultaneously update the record in your vault. These steps will include a series of prompts detailing the following actions:
Autofill your old/current password
Automatically generate and autofill a new secure password
Confirm the changes and save them to your vault
Securely Store Payment Info for Faster Checkout
Identity & Payments is the place for you to store your personal contact/address information and credit card numbers safely, making checkout on websites and apps a breeze.
Store Personal Info & Payment Cards
From Identity & Payments enter a username and click + Phone Number and + Address. Enter the corresponding personal information and click Save to finish.
To store a payment card, click the Payment Cards tab, enter the card information and click Save to finish.
You can also create a "Payment Card" Record by using the record type dropdown menu during record creation.
Autofill Payment Cards with KeeperFill
You can quickly access a "Payment Card" Record when you are at a payment screen by searching for it in the KeeperFill Browser Extension search bar. Simply click the Fill button to autofill the information into a payment field.
Alternatively, you can right-click in the payment field of a form to produce a context menu that allows you to access the KeeperFill features and autofill your payment cards.
Protect Your Sensitive Files, Documents & Photos
Securely upload and store files such as passports, medical or credit cards, loan documents, photos and any other private file - making them easily accessible from your vault.
Upload an Attachment
While creating or editing a record, click Add Attachments and select a file or photo from your computer to upload it.
Alternatively, you can drag-and-drop the file directly from your computer desktop into the record.
When the upload is complete, click Save. To view or download the file, click the download icon.
Personalize Your Keeper Records with Custom Fields
Custom fields allow you to store other important data, like the answer to a site's security question.
Available Custom Fields:
Text
URL (website address) used for Autofill
Security Question & Answer
Multi-line Text
Date
Email
Name
Address (new or linked)
Pin Code (4-digit numeric)
Phone Number
Payment Card (new or linked)
Hidden Field
Create a Custom Field
While creating or editing a record, cick Custom Field.
Select the custom field you would like to add to the record.
Enter the field values and click Save to finish.
Keeper autofills the custom fields of login forms as long as both the Website Address and Custom Field Name of the Keeper record match those of the login form.
Add an Extra Layer of Security with 2FA
Keeper integrates seamlessly with all Two-Factor Authentication (2FA) methods including TOTP, SMS, Touch/Face ID, and U2F security keys. Use Keeper to store your sites' Two-Factor Authentication codes and KeeperFill will autofill them at your next login where 2FA is required.
Add a Two-Factor Code to a Record
Navigate to the site's Two-Factor Authentication page (usually located in the security settings) and follow the prompts to set-up an authenticator.
Once it's provided, screen grab/snip and save the QR pattern to your computer.
In the corresponding Keeper record, click Add Two-Factor Code.
Click Upload and select the QR code from your computer, then click Add.
The Two-Factor Code will appear in the record and regenerate in real-time, click Save to finish.
Hover over the Two-Factor Code to reveal the copy icon and click on it once to copy the code.
At the website, finish setting-up the authenticator by pasting the copied code when prompted, Ctrl + v (Windows) or command + v (Mac).
The video below demonstrates how to add a Two-Factor Code to a record using the Keeper Desktop App instead, which can be downloaded here.
Enable 2FA for Your Keeper Vault
Add an extra layer of security when logging into your Keeper Vault by setting up a Two-Factor Authentication (2FA) method.
Click your account email > Settings > Security and toggle Two-Factor Authentication on.
Select a Two-Factor Authentication method and click Next, then follow the on-screen prompts to complete the setup (more on that here).
Whether you choose text message or an authenticator app as your 2FA method, Keeper offers the convenience of not having to enter the verification code every time you login. To enable this feature, select the "Don't ask again on this device" duration during setup and you will only have to enter the code once on each device you login into.
2FA Codes & KeeperFill
Records that have a stored two-factor code can be filled into login forms containing a time-based one-time password (TOTP) field. Simply click the fill icon in the KeeperFill window.
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