KeeperFill for IE

Installation and usage instructions for KeeperFill for Internet Explorer.

Consider Switching to Edge with IE Mode

From the Microsoft website: "Since 1/12/16, Microsoft no longer provides security updates or technical support for old versions of Internet Explorer."

Although Keeper maintains the Internet Explorer 11 extension, we recommend that customers stop using IE or consider the latest Microsoft Edge with "IE Mode" as documented here: https://docs.microsoft.com/en-us/deployedge/edge-ie-mode If you still require the use of IE for legacy applications, please see the instructions below.

Internet Explorer (IE11) Installation Instructions

After installing Keeper for Internet Explorer, you may need to perform the following actions:

Disable user names and passwords on forms:

  1. Exit and restart the browser to activate Keeper.

  2. Right-click along the top bar and ensure Command bar is selected for display.

  3. Open Internet Explorer, click on the Tools icon, then Internet Options.

  4. Click the Content tab.

  5. Click on Settings under AutoComplete.

  6. Disable User names and passwords on forms.

Internet Options
Content > Settings > User names and passwords OFF

Disable enhanced protected mode & enable third-party browser extension:

  1. Open Internet Explorer, click on the Tools icon, then Internet Options.

  2. Click on the Advanced tab.

  3. Under the "Security" section, ensure that enhanced protected mode is disabled.

  4. Under the "Browsing" section, Enable third-party browsing extensions.

IE11 - Trusted Sites Policy

Customers who login to Keeper with SSO, or customers who are on corporate networks that deploy group policies for Internet Explorer, ensure that the following entries exist in your Trusted Sites settings under Tools > Internet Options > Security.

US / Global Customers:

keepersecurity.com

*.keepersecurity.com

EU Data Center Customers (Dublin, Ireland):

keepersecurity.eu

*.keepersecurity.eu

Enterprise customers must push group policies to end-users with these Trusted Sites in order to fully function with SSO and other critical features.

KeeperFill for Internet IE runs as a tray service on your computer. If you stop this service, or if you need to restart the service, go to the IE Extension folder (typically under C:\Program Files (x86)\Keeper Security\Keeper Extension) and double-click KeeperService.exe.

Logging In

Consumer customers can login to the Keeper browser extension with the Keeper email address and Master Password. If you are part of an Enterprise rollout, you may be directed to login with your Enterprise SSO Login credentials.

On the Chrome browser, the extension will automatically login when you login to the Web Vault. Other web browsers may require you to login separately to the Vault and Browser Extension.

For customers who login with SSO, you can type in the Enterprise Domain supplied by your Keeper Administrator.

Searching the Vault

You can search for any website login or other information stored in your Keeper vault from the KeeperFill extension. The search feature is case insensitive and will match any record within your vault.

Autofill Passwords

Clicking the Keeper lock allows you to quickly fill and login to the site. You can fill login and password by clicking on fill button or click on Show More to fill individual fields.

Multiple Account Selector

If you have multiple logins for the same website, click on the dropdown to expand the selection and display all of the matching records.

Matching Records

When logging into a website, the Keeper Browser extension will provide a list of matching records. The matching is performed by looking at the "Website Address" field of the record as well as the custom fields.

The list of matching records is determined by looking at the URLs stored within your Keeper record. Once the list is generated, a series of logical steps determines the sort order of the selection list, and which specific record is selected as the default choice.

1. If the page you're visiting has a subdomain (e.g. xyz.google.com), then Keeper first looks at the subdomain for the closest match in your vault records. The best matches are sorted by the last time they were used.

2. After checking subdomain, Keeper looks at the "path" information (e.g. xzy.googe.com/some/path) and compares it to the path stored within your Keeper record. The best matches are again sorted by the last time they were used.

3. If the page contains an email address on the screen (such as a pre-filled email field) then Keeper will pre-select the record from the subdomain and path criteria which contains the email field.

Tip: For the best record match, make sure that the "Website Address" field in the Keeper record matches the domain and path as close as possible to the target site.

Creating New Records

To create a new login for a website, click on Create New. Keeper will also offer to save passwords as you type them on a website login screen.

Importing Passwords

Click here to see instructions on how to import your browser stored passwords and export passwords from other password managers.

Changing Passwords

KeeperFill makes it easy to change your login passwords. When visiting a site's "Change Password" form, you will receive a prompt from Keeper asking if you would like help changing your password. By clicking Yes, Keeper will walk you through a few quick steps to change your password and simultaneously update the record in your vault. These steps will include a series of prompts detailing the following actions:

  • Autofill your old/current password

  • Automatically generate and autofill a new secure password

  • Confirm the changes and save them to your vault

The video below demonstrates how to change your password with KeeperFill.

Changing Passwords with Keeper

Payment Cards & Identity

KeeperFill can also fill payment cards and identity information that are stored in your Vault. Payment cards are only available for filling on websites which you currently have a Keeper record in your vault.

Uninstall

Uninstalling Keeper's Browser Extension from Internet Explorer does not effect the data stored in Keeper's Cloud Security Vault.

  1. Open the Control Panel.

  2. Go to Programs & Features (Uninstall a program).

  3. Select Keeper for Internet Explorer.

  4. Right-click, select Uninstall.

  5. When the pop-up appears, click Yes > Uninstall > Close the applications > Ok.

If you need assistance, please contact the Keeper support team at https://keepersecurity.com/support.html.