Reset Your Master Password

If you would like to change your existing Master Password from the Web Vault & Desktop App, from the account dropdown menu (your email ) select Settings and next to "Master Password" click Reset Now. You will then be prompted to enter your current Master Password Password and create and confirm a new Master Password.
Reset Master Password
To change your Master Password on iOS and Android devices, within your vault, navigate to the Settings menu, scroll down and tap Reset Master Password (on iOS) or RESET NOW (on Android). You will then be prompted to enter your Current Master Password Password and create and confirm a new Master Password.
Reset Master Password from Setting Menu on iOS
Reset Master Password from Setting Menu on Android

Account Recovery Phrase Setup

Upon initial vault login, new users will be prompted to set up Account Recovery. Click Generate Recovery Phrase to begin.
Generate Recovery Phrase
Once your recovery phrase has been generated, be sure to store it in a safe place. For added convenience, you will be given the option to copy or download it. Check the box to acknowledge you have stored it in a safe place and click Set Recovery Phrase to complete the setup.
Please note that if you forget your master password and lose your recovery phrase, you will not be able to login to your vault and Keeper Support will be unable to help you regain access.
Copy or Download Recovery Phrase

Forgotten Master Password & Account Recovery

After their initial login, users are asked if they would like to set up Account Recovery using an account recovery phrase. This is especially important if you forget your Master Password during the account recovery process which is based upon an account recovery phrase, backup verification code (sent via email) and Two-Factor Authentication code (if enabled).
In addition to enabling an account recovery phrase, we recommend turning on Keeper's Two-Factor Authentication feature from your account's "Settings" menu.
Users who have signed into Keeper after August 2015, will automatically have Account Recovery enabled. To initiate Account Recovery, simply open Keeper through the Web Vault, iOS, Android or Desktop app and from the login screen, click/tap Forgot Password. Keeper will then walk you through a few steps to change your Master Password and recover your account. These steps will include a series of prompts requesting the following actions:
  • Enter your email address to initiate the account recovery process
  • Enter a backup verification code
  • Enter your account recovery phrase
  • Enter your Two-Factor Verification code (if enabled)
  • Enter a new Master Password
If you know your Master Password and would simply like to setup Account Recovery, from the account dropdown menu (your email) select Settings and click Recovery Phrase next to "Account Recovery".
Set or Reset Recovery Phrase
If you are an iOS user and still able to login to Keeper using Touch or Face ID, you can reset your Master Password from your account Settings menu.
Watch the video below to learn how to setup Account Recovery using a recovery phrase.
Vault Recovery Phrase