Reset Your Master Password
If you would like to change your existing Master Password from the Web Vault & Desktop App, navigate to the Settings menu, and next to "Master Password" click Reset Now. You will then be prompted to enter your current Master Password Password and create and confirm a new Master Password.
Reset Master Password from Settings Menu in Web Vault
To change your Master Password on iOS and Android devices, within your vault, Navigate to the Settings menu, scroll down and tap Reset Master Password (on iOS) or RESET NOW (on Android). You will then be prompted to enter your Current Master Password Password and create and confirm a new Master Password.
Reset Master Password from Setting Menu on iOS
Reset Master Password from Setting Menu on Android
Forgotten Master Password & Account Recovery
After their initial login, users are asked if they would like to set up Account Recovery using a security question and answer. This is especially important if you forget your Master Password during the account recovery process which is based upon users selected security question and answer, backup verification code (sent via email) and Two-Factor Authentication code (if enabled).
We recommend creating a strong security question and answer as well as turning on Keeper's Two-Factor Authentication feature from your account's "Settings" menu.
Users who have signed into Keeper after August 2015, will automatically have Account Recovery enabled. To initiate Account Recovery, simply open Keeper through the Web Vault, iOS, Android or Desktop app and from the login screen, click/tap Forgot Password. Keeper will then walk you through a few steps to change your Master Password and recover your account. These steps will include a series of prompts requesting the following actions:
- Enter your email address to initiate the account recovery process
- Enter a backup verification code
- Answer your security question
- Enter your Two-Factor Verification code (if enabled)
- Enter a new Master Password
If you know your Master Password and would simply like to setup Account Recovery, from the account dropdown menu (your email ) > Settings click the Reset Now button next to "Security Question".
If you are an iOS user and still able to login to Keeper using Touch or Face ID, you can reset your Master Password from your account Settings menu.
Watch the video below to learn how to setup Account Recovery using a security question and answer.
Account Recovery Setup
Last modified 1mo ago
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