Latest Updates
The Keeper Team has fixed several issues related to the Keeper 15.0 Login API release. Status of each item is reported below.
Note: Please ensure that you are logging into the correct Data Center where your account is located. Vault US: https://keepersecurity.com/vault EU: https://keepersecurity.eu/vault Console US: https://keepersecurity.com/vault EU: https://keepersecurity.eu/console​
EM-4405: Some users can't login to Admin Console using SSO on Edge Browser. Use Chrome if encountering this issue.
KA-3279: Users moved from a non-SSO node into an SSO Cloud node are not be able to migrate and approve their device. ETA Week of 9/17
EM-4391: Logging into the Admin Console with SSO and Duo Push is not working correctly. Please use the Duo SMS option temporarily. ETA Week of 9/17
EM-4403: The Admin Console login will not work if web sockets (wss:// network requests) are being blocked by your network provider or proxy. In Chrome, go to the Developer Tools > Console and you can see if the requests are being blocked. This causes the Admin Console to be unresponsive. If this is occurring to you, please contact your IT team to unblock web socket communications to the following destinations: push.services.keeperscurity.com push.services.keepersecurity.eu ETA Week of 9/17
KA-3323: Random connection errors when using Duo. Refreshing the vault page resolves it temporarily. FIXED
KA-3311: Android family plan management screen is not functioning. FIXED
VAUL-4428: Vault logs out before the extension and causes an error when trying to save or create a new record. FIXED
KA-3280: Logging in from Extension then opening vault prompts for 2FA again. FIXED
KA-3274: Changing email was sending users to a page with content that wasn't clear. FIXED
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DAT-4401, KA-3289: The "Email Provisioning" method is not working. FIXED
KA-3294: "Error response code auth_failed" message - users with logout timer enforcements are being logged out too soon on the Web Vault (the Web Vault is currently using the logout timer setting for the Desktop) in the Admin Console settings. FIXED
KA-3221: "Change Email" issues are being resolved for consumer users. FIXED
KA-3232: Duo users who require enrollment after a device change are not being prompted for enrollment during login. FIXED
VAUL-3291: Deep linking into the Web Vault for a particular Record UID is taking a long time to load. FIXED
VAUL-4394: Very old Safari versions (10.x) are not able to login. FIXED
KA-3283: SCIM PUT will delete an invited user. FIXED
KA-3290: SSO Cloud user not identified in account information screen FIXED
VAULT-4397: If permitted, allow SSO user to change their email. FIXED
VAULT-4396: Remove IP device verification for SSO Cloud Users (doesn't apply). FIXED
VAUL-4399: User in "Blocked" invitation state not able to login with SSO. FIXED
VAUL-4401: First time login on a fresh Firefox window from the browser extension fails, forcing user to reload page. FIXED
VAUL-4384: Remove double-2FA entry during Keeper Push process on SSO Cloud. FIXED
VAUL-4408: "record open" events are being sent repeatedly from the Web Vault in certain scenarios, causing a large spike in events appearing in the event logs. FIXED
KA-3300: Customers who set up 2FA using a phone number starting with a "0" are not receiving text messages at login. FIXED
KA-3285: "login token does not match device" is occurring for a few customers randomly when typing in the 2FA code. This can be resolved by ensuring that cookies and local storage are not disabled on the browser. Aggressive private browsing mode can cause this issue, or group policies that restrict local storage. FIXED
KA-3236: ARAM event will now be generated if an admin approval is required (for SSO Connect Cloud)
KA-3237: ARAM event will now be generated if the Enterprise is out of licenses
KA-3263: New backend enforcement policy allows Enterprise customers to completely disable account recover (security question & answer) for specified roles.
SSO Connect Cloud only supports Web Vault and Admin Console currently.
The way we implemented Admin Device Approvals is changing to remove the requirement of having Vault Transfer enforcement applied. Instead, there will be a new Administrative Permission specifically for Admin Device Approvals. ETA 9/17 For now, Admin Device Approvals are supported on Keeper Commander. Additional instructions for using Keeper Commander for device approvals will be posted here. Commander will be updated to include the new Admin Permission. ETA 9/17
If you require assistance, please contact consumer or business teams below:
Consumer support email: support@keepersecurity.com
Business support: business.support@keepersecurity.com
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