Troubleshooting and support for the Keeper Android App
Keeper for Android is available at the Keeper download page.
The Android user guide is located here with additional info about autofill and passkey setup here.
If you are receiving an error on your mobile app, please make sure to update to the latest version. After you update, we recommend performing a Full Sync by clicking on Sync > Sync Now. This tends to resolve any searching or record-related issues.
If adding a password on your desktop doesn't automatically sync down your Android device, ensure that push notifications are enabled.
Android apps use push notifications for functionality such as:
Realtime sync
Device approvals
Sharing notifications
Please ensure that push notifications are enabled for Keeper from your device's settings menu. Also, "Do Not Disturb" mode will prevent certain notifications from appearing.
Some customers are unable to select Keeper from the Samsung provider list when activating KeeperFill.
If Keeper does not show up, please open your device settings and search for "Passwords" then select Keeper under "Passwords, passkeys and autofill".
Having issues on iOS or Android? You may need to simply clear the cache on your device and reset the app settings. But before you do that, please make sure your data is fully available on the Keeper Web Vault or Desktop App.
Before resetting your mobile app, make sure you can first access Keeper on the Web Vault or Desktop App and ensure that all of your data is appearing.
Go to your device Settings icon, and then tap on the Applications menu. Scroll down until you see the Keeper icon and tap on it. Click on the Clear Data button, and then click OK. The next time you load Keeper, it will be reset to its original settings. Another way is to press-and-hold on the Keeper icon, then open the application info and clear the data.
Re-install Keeper from Google Play on your device
Launch Keeper and Login to your account. You will be asked to approve the device during the login process.
Keeper supports the following upload limits for the Android mobile application:
Android: Up to 5 GB
We love hearing from Android customers. Send your feature requests to: feedback@keepersecurity.com.
Join our Slack Workspace to post questions, feedback or receive new beta versions.
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