Android

Quick-start guide for Keeper on Android phones and tablets

Keeper Master Password

To create a Keeper account, you need to provide your email address and select a Master Password. The Master Password is the only password you need to remember. We recommend choosing a strong Master Password. The longer and more random the string of characters you use, the better.

Do not forget your Master Password. If you are using Keeper on more than one device, you will need to login to the device with your email address and Master Password.

Enterprise users who login with SSO do not require selection of a Master Password.

Enterprise SSO Login

If you are an Enterprise customer using SSO Login, tap on Enterprise SSO Login and then enter your Enterprise Domain provided by your Keeper administrator.

New User Experience

When you first log in to your Vault, Keeper will walk you though the process of creating your first password record and highlight several features of the app. Keeper will then give you the opportunity to import passwords from your computer and web browsers. If you're not near a computer, you can perform the import at a later time.

After tapping on I'm at my computer, Keeper will tell you to navigate to keepersecurity.com/setup on your computer. Follow the instructions on your computer to continue the import process. Click here for instructions on Web Vault Import.

Creating Records

To create a new record, tap on the "+" Create Button. Keeper also has an import feature to quickly add passwords to your vault from our Web Vault and Desktop App.

All information is encrypted on your device using 256-bit AES ciphers. Your information is safe and secure.

Creating Folders & Subfolders

To create a folder, tap on "+" Create Button and select Create New Folder. To create a SubFolder, navigate to the parent folder, then tap on "+" Create Button and select Create New Folder.

Dynamic Search

Keeper's dynamic search feature displays relevant records as you type. Searching works across all of the fields within your Keeper records.

Dynamic Search

Moving & Shortcuts

Multiple Records and folders can be moved, or have shortcuts created. Shortcuts are like alias files that can exist in two or more places, that when edited, change together. To select a folder or record or multiples thereof, long press on the icon of the record or folder.

Select a button to perform a move or shortcut.

  • Shortcut will ask to create shortcut to existing folders or create a new one. Navigate to another folder, tap Create Folder, or Create Shortcut to complete the task.

  • Move to new folder will ask for a new folder name. Enter a new folder name tap Save.

  • Move to existing folder will display folders to move to, tap one to make your selection, then tap Move to complete the task.

  • Trash will move the folder or record to the Trash in Deleted Records.

A move of a record can be done in the Record View. In the Overflow menu, tap on Move to start the process.

Filtering Records

You can filter records by All, Shared, Recent, and Favorite.

Password Generator

Keeper's Password Generator enables you to instantly create maximum-strength, random passwords that can be placed into any field of your Keeper record. To use Keeper's Password Generator, tap on the Dice.

Auto-Launch

Keeper's Auto-Launch feature makes it easy to login to websites without having to leave the app or web Vault. From within your selected Keeper record, tap on the Website URL (address). Keeper then will launch the website in the built-in browser.

Auto-launch Feature from App
Auto-launch Feature from Web Vault

KeeperFill

KeeperFill allows you to create and autofill passwords in web browsers such as Chrome and Firefox as well as all other 3rd Party Applications.

KeeperFill in Web Browsers and Apps

KeeperFill Set Up

Before you can use the KeeperFill feature on your device's browsers and apps, you need you need to perform a few set up steps:

  1. Download the Keeper App from the Play Store or directly from the Keeper Download page.

  2. Login to the Keeper app and tap the Navigation Drawer (three horizontal lines in upper-left corner of the app screen).

  3. Tap Settings.

  4. Tap the KeeperFill toggle to turn it "ON".

  5. The app will then walk you though a series of prompts with settings to activate, including:

  • Selecting Keeper in the Autofill service.

  • Enabling KeeperFill in the Installed services

  • Enabling KeeperFill in the Available virtual keyboard section.

  • Enabling Keeper to Display over other apps.

Take note of the KeeperFill instructions on the final screen. You are now ready to start using KeeperFill.

Android Version 8.0 and Newer

With Android Oreo (8.0) and newer, you can use Keeper to autofill apps and websites with our KeeperFill feature. KeeperFill allows you to create and fill passwords on Firefox and most other 3rd party applications (except Google Chrome, available on Android Pie (9.0) and newer).

Step-by-Step KeeperFill Instructions:

  1. Within your web browser application, navigate to the site you would like to visit. Once you are at the sign-in screen, if KeeperFill is enabled (using the set up instructions above), tap the login field.

  2. This will generate a dropdown menu, tap Sign in to Keeper.

  3. You will then be prompted to log in to your Keeper account.

  4. Once logged in, a KeeperFill dropdown menu appears containing the matched record (If there is no record match, tap the "+" to create a new record or tap the search icon to search for the record in your Vault).

  5. Tap the KeeperFill dropdown menu to autofill your credentials.

  6. You will be prompted to confirm the autofill action, tap YES.

  7. Your credentials will be autofilled, allowing you to sign-in.

Once you log in to your Keeper account, you will not be prompted to login again to utilize KeeperFill until your session times out.

Google Chrome on Android Version 8.0

Legacy KeeperFill can be used in Google Chrome on Android Oreo (8.0), with a custom, virtual Keeper keyboard that is activated by the user.

Step-by-Step KeeperFill Instructions:

  1. Within your web browser application, navigate to the site you would like to visit. Once you are at the sign-in screen, if KeeperFill is enabled (using the set up instructions above), tap the login field.

  2. Tap on your device's keyboard icon in the lower right of your screen.

  3. Select KeeperFill in the "Change keyboard" menu.

  4. You will then be prompted to log in to your Keeper account.

  5. Once logged in, you will be retuned to the site's sign-in screen, tap the login field.

  6. The KeeperFill keyboard will appear, containing the matched record.

  7. Tap the fill icon to autofill your credentials.

  8. You will be prompted to confirm the autofill action, tap YES.

  9. Your credentials will be autofilled, allowing you to sign-in.

Keeper Keyboard

Once you log in to your Keeper account, you will not be prompted to login again to utilize KeeperFill until your session times out.

Android Version 7.0 and Below

Legacy KeeperFill is also available for Android Nougat (7.0) and below, with a custom, virtual Keeper keyboard that is activated by the user.

Step-by-Step KeeperFill Instructions:

  1. Within your web browser application, navigate to the site you would like to visit. Once you are at the sign-in screen, if KeeperFill is enabled (using the set up instructions above), tap the login field.

  2. A small Keeper icon will appear in the upper right side of your screen (this is your Keeper keyboard switch. If it doesn't appear, select the KeeperFill keyboard from your device's notification drawer under "Select Keyboard").

  3. Tap the Keeper icon.

  4. The Keeper keyboard will appear, containing the matched record. Tap the fill icon to autofill your credentials.

  5. You will be prompted to confirm the autofill action, tap YES.

  6. Your credentials will be autofilled, allowing you to sign-in.

Keeper Keyboard Switch

KeeperFill on the Android App

Users have the option to auto-launch and fill their login credentials directly from the Keeper App. You can download the Keeper App from the Play Store or from the Keeper Download page. By long-pressing on a records's website URL, a pop-up will appear giving you the option to open the website with either a Browser or Keeper (in app-browser).​‌

OPTION 1: Open with Keeper‌

Upon auto-launching a website from your Vault and selecting Open with Keeper, your login credentials will appear at the top of your screen and are autofilled into site login forms.

Keeper in App Browser - Credentials Autofilled with KeeperFill

Step-by-Step KeeperFill Instructions:‌

  1. Once you are at the site's sign-in screen, your login and password will be autofilled and you are able to sign-in.

  2. If your credentials are not autofilled, they will appear at the top of your screen.

  3. You can then manually tap each entry field and it's corresponding email or password from the top of your screen to individually fill and then sign-in.

OPTION 2: Open with Browser‌

If you select Open with Browser, you will be prompted to activate KeeperFill (if it hasn't already been manually activated in your Vault settings). With KeeperFill you can autofill your login credentials across your mobile apps and browsers. Once you tap Activate, the app will walk you though a series of settings to activate. This includes:‌

  • Selecting Keeper in the Autofill service.

  • Enabling KeeperFill in the Installed services

  • Enabling KeeperFill in the Available virtual keyboard section.

  • Enabling Keeper to Display over other apps.

KeeperFill presents somewhat differently depending on what Android version your device is running. Refer to the previous section titled: "KeeperFill in Web Browsers and Apps" for further instructions specific to the Android version your device is running.‌

Secure File Storage

Available as a Secure Add-on, Secure File Storage protects your confidential files, photos, and videos. Securely upload and store files such as passport photos, medical cards, drivers licenses, tax and loan documents, videos and any other private file to your Keeper vault.

From within your vault, you can either create a new record or add a file or photo to an existing record. Within the edit record screen, tap the image of the paperclip to either choose an existing file or take a photo or video and upload it to your vault. Once you select what type of file you would like upload you will then be asked permission to Allow Keeper to access the photos, media, and files on your device. Once the upload is complete, tap Save.

Simply tap once on the file or photo within the record quickly view or download it.

Users also have the ability to securely share files with other Keeper users via record sharing, making Secure File Storage the best way to save and transfer the most sensitive of information. Within the record tap the Share icon and enter the email address(es) of the other Keeper users you would like to share the record with.

To learn more about record sharing click here.

Secure File Storage is available as a Secure Add-on.

Sharing Records & Folders

You can securely share individual records or entire folders with other Keeper users. To share a single record with another user, open the Keeper record and tap on the Share icon enter the emails, then choose Edit, Share or Owner permissions.

You can also create a Shared Folder. Shared Folders allow you to share any number of records across your personal folders with one or more Keeper users. To create a shared folder, tap on Shared Filter near the top of the screen, then tap on Create Shared Folder.

  1. Give the Shared Folder a name.

  2. Select which records to add to shared folder by hitting the + button and tap on Existing Record.

  3. Browse the list, choosing multiple records, confirm by tapping on the upper check mark.

  4. Tap on the Users tab and enter the emails and permission levels for users. You can assign user management and record management permission.

Permissions under Records tab, Can Edit means the record can be edited by users of this folder. Can Share means the record can be shared to others by users of this folder.

Permissions under Users tab, Manage Users means this user can add or remove other users from this folder. Manage Records means this user can add or remove records from this folder.

Record History

Keeper provides the ability to save and restore previous versions of your records at anytime.

To access a record's history, tap on the Overflow Menu in the record. Then tap on Record History.

To restore a record back to a previous state, tap on the version you want to restore. Review the record information by tapping on the info icon and then tap Restore. Confirm that you want to replace the current record with previous version by tapping Yes when prompted.

Record History is only available to paid users.

Deleted Records

Deleted records can be reviewed and restored by visiting the Deleted section in the Navigation Drawer.

To restore a deleted record, tap on the record to review it, then tap on the restore icon. Confirm the restore by tapping Yes.

If you want to delete all of records in Deleted, tap on the Empty Trash icon at the top right of the records. Confirm the Delete Forever action by tapping Yes.

Deleted Records is only available to paid users. Additionally, you cannot permanently delete records one-by-one.

BreachWatch

BreachWatch is a powerful secure add-on feature that monitors the internet and dark web for breached accounts matching records stored within your Keeper vault. BreachWatch alerts you so that you can take immediate action to protect yourself against hackers. Once activated, BreachWatch continuously monitors for compromised credentials and notifies you if any of your records are at risk.

To start your BreachWatch scan, from the left navigation menu tap BreachWatch. Tap Let's Begin and then tap the BreachWatch Scan Button.

BreachWatch will scan your records and report any risks associated with them. Tap Scan Results to view your high-risk record(s). Tap each record then tap Resolve to view the steps needed to resolve the risk. If you tap Ignore, then that record will be skipped on future scans until the password is reset. You may also do nothing (deferring a response) and leave the risky password unchanged and thus still at risk.

Resolving the risk requires you to change the password at the affected website. Once you have done that, be sure to update the corresponding record in your Keeper Vault with the same password.

BreachWatch is available as a Secure Add-on.

Security Audit

Security Audit allows the user to quickly see what passwords are weak. Tap on the Navigation Drawer and then tap Security Audit. You can edit that record's password by tapping on the name of the record in the list.

Identity & Payments

Identity & Payments is the place for you to store your personal address information and your credit card numbers safely. KeeperFill will fill credit card information into the correct fields for you when you are at any checkout screen during a purchase.

The Personal Info screen allows you to securely store multiple phone numbers and addresses. Payment Cards stores credit card numbers, expiration dates and card verification values (CVV).

Identity & Payment filling works with Android Autofill in Google Chrome and other web browsers.

To autofill credit card information that is stored in Keeper, launch the application or browser and navigate to the credit card payment page and tap a field. A KeeperFill window will appear allowing you to select the information you would like to fill.

Settings

The Settings screen allows you to customize the personalization and security features of the application. Note that some security settings may be enforced by your Keeper administrator if you are part of a business account. To access the Settings menu, tap Settings under the Navigation Drawer. In Settings, you can:

  • Change Themes

  • Turn on KeeperFill

  • Set Auto-Logout Duration

  • Enable Self-Destruct

  • Enable Fast Login Move

  • Hide Passwords

  • Prevent Screenshots

  • Change your Email Address

  • Reset your Security Question

  • Reset your Master Password

  • Adjust PBKDF2 Iterations

Keeper DNA & Two-Factor Authentication

Two-Factor Authentication provides an extra layer of security when you log into a website or application. We recommend that you turn on Two-Factor Authentication to protect your vault against unauthorized access. Supported methods include:

  • Text Message (SMS)

  • TOTP (Google Authenticator, Microsoft Authenticator or any TOTP-compatible application)

  • Apple Watch

  • Duo Security (Business Use Only)

  • RSA SecurID (Business Use Only)

To access Keeper DNA, visit the Navigation Drawer > DNA screen.

Two-Factor Authentication

Text Message

1.Tap on Text Message in the Keeper DNA Two-Factor Authentication dropdown menu.

2. Select a country code (US+1 by default) and enter your 10 digit phone number that includes your area code.

3. Tap SAVE.

4. Select how long do you want the Two-Factor code to be valid. By default, the code will be saved on the device forever.

5. Keeper then will ask to enter your code. Enter the Keeper code that was sent to the phone number you added. This verifies that you trust this number and device. Codes only last for a minute so if you need another code sent, tap Send a new code.

6. Backup Codes will be shown next. If you are unable to receive Two-Factor codes via that device, you can enter a backup code instead. To finish, tap Back.

Depending on how you answered the question: "How long you want the code to be valid" will determine how often you are asked for a new code when logging into Keeper.

If you are not receiving SMS messages from Keeper, please use the TOTP method or contact support@keepersecurity.com to troubleshoot the issue.

Google and Microsoft Authenticator (TOTP)

  1. Tap on Google and Microsoft Authenticator (TOTP) in the Keeper DNA Two-Factor Authentication dropdown menu and then tap SAVE.

  2. A popup menu will appear asking how long you want the Two-Factor code to be valid. One you have made your selection, tap OK.

To change the duration of how long the Two-Factor code should be valid, please disable Two-Factor Authentication and re-activate a new method.

3. Scan the QR barcode with your Google Authenticator or a TOTP app or enter in the text code below it. Once that info has been entered, copy the code number from your Google Auth or TOTP app to Keeper DNA for confirmation.

4. Tap SAVE.

5. Backup Codes will be shown next. If you are unable to receive Two-Factor codes via that device, you can enter in one of the ones shown instead. Tap I HAVE WRITTEN THESE CODES DOWN to continue.

Depending on how you answered the question "How long you want the code to be valid" will determine when and where you will need your Two-Factor code. Save code on this device forever will do just that but, if you sign in somewhere else, let's say, another phone, it will ask for your code again. Once the code is input, it will save the code on that device forever. The same will be true of one that is requested every 30 days or every login.

Fingerprint Authentication

Android phones that have a fingerprint reader can login into Keeper faster with this biometric feature. To use this feature, make sure you have registered a fingerprint in your device Security settings first.

In the Keeper DNA menu, toggle "ON" the Fingerprint Authentication switch.

1.Tap on Google and Microsoft Authenticator (TOTP) in the Keeper DNA Two-Factor Authentication Method Settings, then tap SAVE.

2. Select how long do you want the Two-Factor code to be valid. By default, the code will be saved on the device forever.

3. Depending on your installed TOTP application, the app may automatically open and store the code. If that does not happen then you should scan the QR code with another device or copy the text code below it to your TOTP application.

4. The next time you login to Keeper, the screen will show a fingerprint icon instead of a Master Password prompt. Place your finger on the sensor of the device. Depending on the device manufacturer, the fingerprint reader may be behind the device or along the bottom. Use the correct registered finger to unlock your vault. If you can not unlock with your finger at that time, you can tap CANCEL, and then type in your Master Password.

Wearable Device

Android Wear devices can be used for Two-Factor Authentication. Make sure your device is paired with your phone and that the device has downloaded the corresponding Keeper app.

1.Toggle the Wearable Device switch in the Keeper DNA menu.

2. A popup menu will come up asking how long do you want the Two-Factor code to be valid. Make a choice of: Save code on this device forever, Require code every 30 days, or Require code every login. After your selection, tap OK.

To reset the duration of Two-Factor codes from one method to another, turn 2FA OFF first and SAVE, then re-select another method.

3. Keeper DNA then will wait till it gets a verification from your wearable device. Tap VERIFY on your wearable to continue.

4. Backup Codes will be appear next. If you are unable to receive Two-Factor codes via that device, you can enter in one of the backup codes instead. To finish, tap Back.

5. A pop-up will show that the wearable is now active. When you log into Keeper on other devices, you will need to verify your login with your wearable. Tap OK to finish the setup.

Keeper DNA Watch generates its own token codes as well which can be inputed instead of the backup codes for watch verification.

2FA Prompting Behavior and Offline Access

When 2FA is activated on an account, it protects the user on all devices and all platforms because 2FA is protecting access to the backend cloud system.

By definition, two-factor authentication protects access to the cloud and it protects access to online accounts. It therefore requires an online connection to be prompted for 2FA. 2FA is triggered when a request is made from the client device to the server. For example when logging into a new device, syncing new information on an existing device or performing any other cloud-based features.

By default, the native Keeper app for iOS, Android, Mac and Windows allow users to login quickly with their master password (offline mode) to access their vault. After typing in the master password or using biometric login, the user decrypts the data locally, then the app sends a sync request to the server at which time the user may be prompted for their 2FA code. Depending on the speed of the Internet connection, the 2FA prompt may be received a couple seconds after logging into the native application because the local decryption of data occurs much faster.

Offline authentication and vault access is permitted by all consumer customers. Enterprise customers may restrict the use of offline access for their employees.

2FA Token Retention and Timing

When activating 2FA on your iOS device for the first time, the user selects how often they want to be prompted. Users can be prompted for 2FA every login, once every 30 days, or only one time per device. It's important to understand that 2FA is always enabled on the Keeper servers. After a successful login on a device, a "token" is generated from the 2FA code and stored locally on the device as long as it's deemed valid by the server. This is why you are still able to login to the same device over and over without being re-prompted. By default, consumer customers will be prompted only one time per device. Enterprise customers may enforce users to be prompted every time for a new code.

Currently, the 2FA token retention timing on iOS will default to "only one time" on a device if the 2FA was initially set up on the Web Vault or Desktop App. To change this behavior, please turn 2FA off and then re-activate 2FA on the iOS device.

Watch & Record Favorites

Record Favorites and Watch Favorites

Watch Favorites

Watch favorites are records that are displayed on smart watches. To have a record displayed on your watch follow the instructions below:

  1. In the Keeper app, navigate to the record you want displayed on your watch. Using the Overflow menu select Watch Favorite. Your record will now show on your watch under Watch Favorites.

2. On your watch, tap on the record under Watch Favorites to see the details of that record. Swipe right to get back to the Watch Favorite list.

Record Favorite

A record favorite is one that is marked to be quickly displayed under "Favorite" in the filter settings. To mark a record as a favorite, tap the star icon near the top of the record so it's highlighted. To see all your record favorites, tap Favorite in the vault view.

Account Switching and Vault Selection

Keeper supports the use of multiple vaults on the same device. For example you can switch between a personal account and business account.

To add another Vault account to your device, visit the Account tab, tap the email address then select Add Account from the dropdown to register another account. All accounts that have been added will now appear in the login screen.

Multi-Account Switching

Import & Export

To import and export data from your Keeper vault, visit the Keeper Web Vault or download Keeper Desktop for your computer.

Keeper Web Vault: https://keepersecurity.com/vault

All Downloads: https://keepersecurity.com/download

Uninstall & Reset

Instructions here apply to the latest OS. Third party operating systems might be different.

Uninstall

1. Open your device's Settings menu.

2. Tap Apps & notifications or Application manager (depending on device).

3. Navigate to the Keeper App.

4. Tap Uninstall.

5. Confirm the uninstall by tapping OK at the prompt.

Uninstall from Android

Uninstall will only delete Keeper and its data on the local device. Data stored in Keeper's Cloud Security Vault will NOT be erased.

Reset

To delete Keeper data without deleting the app:

1. Open your device's Settings menu.

2. Tap Apps & notifications or Application manager (depending on device).

3. Navigate to the Keeper App.

4. Tap Storage & cache.

5. Tap Clear storage.

6. Confirm the deletion of the app data by tapping OK.

Reset will only delete local Keeper data on the device will be deleted. Data stored in Keeper’s Cloud Security Vault will NOT be erased.

Helpful Links

Customer Support Form: https://keepersecurity.com/support.html

Email Support: support@keepersecurity.com

Business Customers: business.support@keepersecurity.com

System Status: https://statuspage.keeper.io