iPhone & iPad
Troubleshooting and support for the Keeper iOS App
Downloads
Keeper for iOS is available at the Keeper download page.
User Guides
iOS user guides are located here with additional info about Autofill.
iOS Stuck on Syncing
If you are seeing syncing stuck on the screen, please check the following:
Update to the latest version of Keeper on the App Store
Instead of logging in with biometrics, try to login with your Master Password (clicking "Next")
After a successful login, visit the settings screen of Keeper and turn OFF/ON the Face ID or Touch ID setting.
Syncing, Updates and Device Approvals
If adding a password on your desktop doesn't automatically sync down your mobile device, ensure that push notifications are enabled.
iOS and Android apps use push notifications for functionality such as:
Realtime sync
Device approvals
Sharing notifications
Please ensure that push notifications are enabled on your device. Also, "Do Not Disturb" mode will prevent certain notifications from appearing. Device approvals will not be received if you have iOS in Do Not Disturb mode.
Other iOS Issues
Having issues on iOS? You may need to simply clear the cache on your device and reset the app settings. But before you do that, please make sure your data is fully available on the Keeper Web Vault or Desktop App.
Before resetting your mobile app, make sure you can first access Keeper on the Web Vault or Desktop App and ensure that all of your data is appearing.
On the front door of the Keeper app, tap on "Need Help?" then tap Reset Keeper.
Launch Keeper and Login to your account.
You will be asked to approve the device during the login process.
Feature Requests
We love hearing from iOS customers. Send your feature requests to: feedback@keepersecurity.com.
Beta Slack Channel
Join our Beta Slack Channel to post questions, feedback or receive new beta versions.
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