iOS - iPhone, iPad

End-user guide for Keeper on Apple iOS (iPhone, iPad) devices

Master Password

First, you must choose a strong Master Password. The longer and more random the string of characters you use, the better.

Do not forget your Master Password. If you are using Keeper on more than one device, make sure to use the same Master Password. Once you have made an account, Keeper can walk you through making your first record and help to import your passwords.

Enterprise users who login with SSO do not require selection of a Master Password.

Enterprise SSO Login

From the desktop and mobile app login screen, click on "Enterprise SSO Login" and then type your Enterprise Domain provided by your Keeper administrator.

Creating Records

To create a new record, tap on + button. Keeper also has an Import Wizard to quickly add passwords to your vault. Read the next section for more information.

Importing Passwords

After setting up an account and having Keeper walk you though the record creation process, Keeper will ask if you want to quickly import passwords from your computer and browsers. To do this, you need to have access to a computer. At the prompt, tap on I'm at my computer. If it is not convenient at this time to import, you can always visit the Web Vault > ...More > Import. Guides for Web Vault Import can be found here.

After tapping on I'm at my computer, Keeper will tell you to navigate to keepersecurity.com/setup on your computer. Follow the instructions on your computer to continue the import process. Click here for instructions on Web Vault Import.

Creating Folders, SubFolders

To create a folder, tap on + button and select Create New Folder. To create a SubFolder, navigate to the parent folder first, then tap the + button and select Create New Folder.

All information is encrypted on your device using 256-bit AES ciphers. Your information is safe and secure.

Moving & Shortcuts

Multiple Records and folders can be moved, or have shortcuts created. Shortcuts are like alias files that can exist in two or more places, that when edited, change together. To select a folder or record or multiples there of, tap on the edit pencil on the top right. Select the folders or records by taping the circles to the left of the titles, checkmarking them.

Select a button to perform a move or shortcut.

  • Shortcut will ask to create shortcut to existing folders or create a new one. Navigate to another folder, tap Create Folder, or Create Shortcut to complete the task.

  • Move to new folder will ask for a new folder name. Enter a new folder name and tap Save.

  • Move to existing folder will display folders to move to, tap one to make your selection, then tap Move to complete the task.

  • Trash will move the folder or record to the Trash in Deleted Records.

A single move of a record can be done in the Record View. Tap on Move To... to start the process.

Dynamic Search

Keeper's Dynamic Search feature dynamically displays relevant records as you type. Searching works across all of the fields within your Keeper records.

Filter Records

Filter records by Favorites, Shared, Files, Deleted, and Watch Favorites. Tap the filter button from the Data Vault screen to show filter options.

Password Generator

While it may be easier to use the same password to login to all your favorite websites, it increases your exposure to internet fraud.

Keeper's Password Generator enables you to instantly create maximum-strength, random passwords that can be placed into any field of your Keeper record. To use Keeper's Password Generator, tap on the Dice.

Auto-Launch

Keeper's Auto-Launch feature makes it easy to login to websites without having to leave the app.

From within your selected Keeper record, tap on the Website Address field. Keeper then launches the website in the built-in browser. When logging in, simply tap on the login or password buttons to insert the credentials.

KeeperFill iOS 11

Another way to login to apps and websites is with our KeeperFill feature. KeeperFill lets you create and fill passwords into Safari, Chrome, Firefox and other supported apps.

Before you can use KeeperFill, you need to perform a few setup steps:

  1. Visit the webpage that you would like to apply KeeperFill.

  2. Select Share action icon near the bottom of your browser.

  3. Tap on More.

  4. Tap on KeeperFill to add it to your share items.

  5. Tap on KeeperFill again to start the login process.

  6. KeeperFill will find the record associated with the website's URL, tap on the Fill button.

  7. KeeperFill will automatically fill in your login credentials.

KeeperFill finds your records based on the URL. Make sure your records include the website address.

KeeperFill iOS 12

Many apps also support the use of password managers on their login screens. Apple's password button allows you to use Keeper's records to fill in your credentials.

Before you can use KeeperFill for iOS 12, you need to perform a few setup steps.

  1. Navigate to Settings.

  2. Tap on Passwords & Accounts.

  3. Tap on AutoFill Passwords.

  4. Select Keeper under Allow Filling From:

Once the above steps above have been completed, you will see the Passwords Key Symbol above the keyboard. Tap on that and then select Keeper from the list. This will launch KeeperFill.

Note: You will need to search for your record when filling in credentials for applications.

KeeperFill iOS 11 for Chrome

KeeperFill lets you create and fill passwords into Google Chrome mobile browser.

Before you can use KeeperFill, you need to perform a few setup steps:

  1. Visit the webpage that you would like to apply KeeperFill.

  2. Select the share icon located in the upper right of the screen.

  3. Tap on More.

  4. Tap on KeeperFill to add to your share items.

  5. Tap on KeeperFill to start the login process.

  6. KeeperFill will find the record associated with the website's URL, tap the Fill button.

  7. KeeperFill will automatically fill in your login credentials.

Secure File Storage

Securely upload files such as your passport photo, secret photos, drivers license, loan docs, videos or any private file to your Keeper vault. You can also securely share your private files and documents with other Keeper users - from vault to vault.

Note: Secure File Storage is available as a Secure Add On.

Sharing Records & Folders

You can securely share individual records or entire folders with other Keeper users. To share a single record with another user, open the Keeper record and tap on the Share button, enter the emails, then choose Edit, Share or Owner permissions.

You can also create a Shared Folder. Shared Folders allow you to share any number of records across your personal folders with one or more Keeper users. To create a shared folder, tap on the Add Button at the bottom of the screen, then select More. Tap on Create Shared Folder.

  1. Give the Shared Folder a name.

  2. Enter the emails and permission levels for users in the folder. You can assign user management and record management permission.

  3. Select which records to add to the shared folder. Each record can also be given share and edit permission.

  4. Tap the Save button.

Note: Permissions under Records tab, Can Edit means the record can be edited by users of this folder. Can Share means the record can be shared to others by users of this folder.

Permissions under Users tab, Manage Users means this user can add or remove other users from this folder. Manage Records means this user can add or remove records from this folder.

Record History

Keeper provides the ability to save and restore previous versions of your records at anytime.

To access a record's history, tap on the More button in the record. Then tap on Record History.

To restore a record back to a previous state, tap on the version you want to restore. Review the record information and then tap Restore. Confirm that you want to replace the current record with previous version by tapping Yes at the prompt.

Note: Record History is only available to paid users

Deleted Records

Deleted records can be reviewed and restored by visiting the Deleted section in the filter menu.

To restore a deleted record, tap on the record to review it, then tap on Restore. Confirm the restore by tapping Yes.

If you want to delete all of records in Recently Deleted, tap on the Empty Trash button at the top of the records. Confirm the Delete Forever action by tapping Yes.

Note: Deleted Record is only available to paid users. Individual recently deleted records can not be permanently deleted one by one.

BreachWatch

BreachWatch monitors the dark web for breached accounts then alerts you so you can take action to protect yourself against hackers.

To start your BreachWatch scan, tap on the left-hand menu and then tap BreachWatch. Tap on Let's Begin and then Scan.

BreatchWatch will scan your records and report risks associated with them. Tapping on a risk under Scan Results will show the record and and then tapping on Resolve will show steps needed to resolve that risk.

Resolving the risk requires you to change the password at the affected website. Then update the record in Keeper with the same password.

Note: BreachWatch is available as a Secure Add On.

Security Audit

Security Audit allows the user to quickly see what passwords are weak. Tap on the left-hand menu and then tap Security Audit. You can edit that record's password by tapping on the name of the record in the list.

Identity & Payments

Identity & Payments is the place for you to store your personal address information and your credit card numbers safely. KeeperFill will insert credit card information into the correct fields for you when you checkout of a purchase.

Personal Info allows you to securely store multiple phone numbers and addresses. Payment Cards stores credit card numbers, expiration dates and card verification values (CCV).

To have KeeperFill insert credit card information stored in Keeper, launch the website by tapping the website address in the record. Navigate to the credit card payment page and tap a field. Tap on the Payment Card button at the top to list your cards. Tap on the card saved in your record then tap on the fill button to add your information to the website.

Settings

Users can change specific features like Languages, Themes, Two-Factor Authentication in the Settings menu. To access the Settings menu, tap the Settings gear button at the bottom of the app. In Settings, you can:

  • Change Themes

  • Turn on Keeper DNA 2FA

  • Change Clipboard Expiration

  • Set Auto-Logout Duration

  • Enable Self-Destruct

  • Enable Fast Login Move

  • Hide Passwords

  • Change your Email Address

  • Reset your Security Question

  • Reset your Master Password

  • Adjust File Image Quality

Note: You can logout from Keeper under Settings. Tap on the Logout button near the top, right-hand side.

Keeper DNA 2FA

Two-step verification provides an extra layer of security when you log into a website or application. Keeper DNA® makes two-step verification fast and simple. You can use your smartwatch and fingerprint to log into your Keeper vault.

Two-Factor Authentication

To access Keeper DNA, tap on Settings and then tap OFF under Keeper DNA. Tap OFF under Two-Factor Authentication, then tap OFF under Method to get a menu of choices: Text Message, Google and Microsoft Authenticator (TOTP), DUO Security, and RSA SecurID. RSA SecurID and DUO Security are Enterprise features that require an Enterprise or Business account.

Text Message

1.Tap on Text Message in the Notification Method screen.

2. Select a Region (US+1 by default) and enter your 10 digit phone number that includes your area code.

3. Tap on SAVE

4. The next screen will ask how long do you want the Two-Factor code to be valid. Make a choice of: Save code on this device forever, Require code every 30 days, or Require code every login.

5. You will see a prompt that says your Two-Factor Authentication code as been sent. Keeper then will ask to Enter your code. Enter in the Keeper code that was texted to the phone number you added. This verifies that you trust this number and device. Codes only last for a minute so if you need another code sent, tap on Send a new code.

6. Backup Codes will be shown next. If you are unable to receive Two-Factor codes via that device, you can enter in one of the ones shown instead. To finish, tap on Back.

7. Depending on how you answered the question "How long you want the code to be valid" will determine when and where you will need your Two-Factor code. Save code on this device forever will do just that but, if you sign in somewhere else, let's say, another phone, it will ask for your code again. Once the code is input, it will save the code on that device forever*. The same will be true of one that is requested every 30 days or every login.

*Note: The Web Vault will ask you for a code every time. After inputting that code, there is an option to ask for it every 30 days.

Google and Microsoft Authenticator (TOTP)

1.Tap on Google and Microsoft Authenticator (TOTP) in the Keeper DNA Two-Factor Authentication Method Settings, then tap SAVE.

2. The next screen will ask how long do you want the Two-Factor code to be valid. Make a choice of: Save code on this device forever, Require code every 30 days, or Require code every login.

3. Depending on your TOTP application, two things can happen. Google Authenticator and some other TOTP apps now will ask to add the token of your Keeper account to that app. If that does not happen then photograph the QR code with another device or copy the text code below it to your TOTP application.

4. Once your TOTP app has a Keeper token, copy the number code it gave you and paste it into Keeper's DNA Two-Factor Authentication code window. Tap OK.

5. Backup Codes will be shown next. If you are unable to receive Two-Factor codes via that device, you can enter in one of the ones shown instead. To finish, tap on Back.

6. Depending on how you answered the question "How long you want the code to be valid" will determine when and where you will need your Two-Factor code. Save code on this device forever will do just that but, if you sign in somewhere else, let's say, another phone, it will ask for your code again. Once the code is input, it will save the code on that device forever*. The same will be true of one that is requested every 30 days or every login.

*Note: The Web Vault will ask you for a code every time. After inputting that code, there is an option to ask for it every 30 days.

Touch ID & Face ID

Both Touch ID and Face ID need to be set up in the phone's settings before they can be used to login into Keeper. Once that is done, under the DNA settings, tap on Face ID or Touch ID and toggle the switch in the next screen.

Acknowledge the pop-up warning that tells you, anyone who knows your lock screen passcode or has a registered fingerprint / face scan on your device can access your Keeper Vault on this device, by hitting Enable. Once turned on, you can now login into Keeper with your fingerprint with Touch ID or your face with Face ID. Tap on the Touch ID or Face ID symbol in the Master Password field to start the bio-metric login.

Note: Face ID Users - Upon you first login, Keeper will ask you if you want to use Face ID to login. If you reject that feature, you can re-enable this under the phone's Settings > Keeper > Allow Keeper to Access > Face ID.

Apple Watch

Apple Watch devices can be used as Two-Factor Authentication. Make sure your device is paired with your phone and that the device has downloaded the corresponding Keeper app.

Once you've met the conditions above, you can visit Keeper DNA to use your Apple Watch to verify your identity. Tap on the word OFF under Apple Watch to start. Toggle the switch and wait for Keeper to send a notification to your watch. If you don't get a notification, you might not have them turned on and a pop up will let you know how to turn them on.

To turn on notifications for Keeper, go to Settings on your phone > Notifications > Keeper and allow notifications.

On the watch, tap Verify. The screen will tell you are logged in.

Backup Codes will be shown next. If you are unable to receive Two-Factor codes via that device, you can enter in one of the ones shown instead. To finish, tap on Back. Keeper DNA Watch generates it's own token codes as well and can be put in instead of the backup codes for watch verification.

Depending on how you answered the question "How long you want the code to be valid" will determine when and where you will need your Two-Factor code. Save code on this device forever will do just that but, if you sign in somewhere else, let's say, another phone, it will ask for your code again. Once the code is input, it will save the code on that device forever*. The same will be true of one that is requested every 30 days or every login.

*Note: The Web Vault will ask you for a code every time. After inputting that code, there is an option to ask for it every 30 days.

Watch & Record Favorites

There are two types of favorites, Watch and Record. Both types can be highlighted and displayed on your smart watch.

Watch Favorites

Watch favorites are records that are displayed on smart watches. To get a record to display on your watch follow the instructions below.

  1. In the Keeper app, navigate to the record you want displayed on your watch. Tap on ... More and then tap on Add to Watch Favorites.

  2. Tap on the record under Watch Favorites on your watch to see the details of that record. Tapping Back will take you to your Watch Favorites.

Record Favorite

A record favorite is one that is marked to be quickly displayed under Favorites in the filter settings. To mark a record as a favorite, tap on ... More and then tap on Add to Favorites. To see all your record favorites, tap on filter menu at the top, left-hand side of the screen and choose Favorites.

Backup - Export

To backup your records, you can export them as a .pdf or a .csv file. Visit the Web Vault to export your records. Instructions for this can be found here. Note: Enterprise customers may have this feature disabled.

Contact Information

Consumer support: support@keepersecurity.com

Business support business.support@keepersecurity.com

Link to FAQ Site https://keepersecurity.com/faq.html