With Keeper, your passwords, logins and other personal information are saved in a private, digital vault. It is here where you can view and edit all of your website login credentials and details, as well as store important files and photos.
Signing up for Keeper's iOS mobile app is easy. Simply visit the App Store on your device and install the Keeper Password Manager where you will be able to either create a new account or login to an existing account.
If you are signing up for Keeper as a new user click
Create Account at the login page. You will first enter your email address then you will be asked to create a Master Password. This will be the only password you have to remember -- don't forget your Master Password! We recommend that you choose a strong Master Password that is only used for Keeper. To finalize your account and proceed to your vault, you will be asked to enter the verification code that was sent to your email.
If you are an existing user, tap
Login and enter your email address. Next, you may encounter a "device approval" request. If you are attempting to log in on an unrecognized device or browser, a device approval must take place before you can proceed to your Keeper vault. Users have three methods of approval to choose from: Email Verification, Keeper Push or Two-Factor Authentication.
If you select
Send Keeper Push, a notification (push) will appear in your Keeper vault at an approved device or browser.
Yes to approve the new device.
Once your device has been approved, you will be prompted for 2FA (if enabled), then you will enter your Master Password to proceed to your vault.
If you are an Enterprise customer using SSO Login, tap
Use Enterprise SSO Loginand enter the Enterprise Domain provided by your Keeper administrator and tap
Connect. Keeper will then ask permission to share information with you, to accept tap
Next, you will be directed to the Safari browser for web-based SSO Enterprise authentication. After you have successfully entered your credentials and two-factor authentication code (if enabled), you will be returned to Keeper to enter your Master Password. Lastly, tap
Confirm to proceed to your Keeper vault.
When you first login to your Vault, Keeper will give you the opportunity to import passwords from your computer and/or web browsers (if you're not near a desktop computer, you can perform the import at a later time).
I'm at my computer Keeper will ask you to navigate to keepersecurity.com/setup to begin the process of importing your passwords.
In addition to importing passwords, users can also create new password records manually. Your passwords, logins, credit card numbers, bank accounts and other personal information are saved in your private digital Vault (as "Records") and are encrypted on your device using 256-bit AES. To begin, simply tap the "+" Create Button.
Name Your Record
Enter Your Email or Username
Enter Your Password or Tap the Dice to Generate One (more on that here)
Enter the Website Address
Enter Additional Notes, Custom Fields, and Securely Add Files & Photos
Save to Finish
Keeper allows you to organize your records by folders and subfolders. To create a folder, tap the "+" Create Button and select
Create New Folder. To create a subfolder, navigate to the parent folder, then tap the "+" Create Button and again select
Create New Folder.
Keeper makes it easy to adjust the organization of your vault to your preferred liking. Individual or multiple records and folders can be moved and shortcuts can be created.
To move or shortcut a folder, record or multiples thereof, tap on the pencil icon and select the folder(s) or record(s) and then select the action you would like to perform by tapping the icons located at the bottom of your screen.
By clicking these icons you can perform the following actions:
Create a Shortcut
Move to a New Folder
Move to Existing Folder
Move to Trash (Deleted Records)
Adding a record to your Favorites is an easy way to locate your most frequently visiting sites within the Keeper app. To add a record to your Favorites, tap on the record then tap
More > Add to Favorites.
Watch Favorites are easily accessible records that are displayed on your Apple Watch. To add a record to your Watch Favorites. While viewing a record in the Keeper app, tap
More > Add to Watch Favorites
Securely create, share and manage records and folders with existing Keeper users such as family, friends and colleagues.
Open the Keeper record and tap
Share > Share with User. Enter the user's email address, then use the toggle switches to select permissions (Can Edit, Can Share and Make Owner).
Shared Folders allow you to share any number of records across your personal folders with one or more Keeper users.
Create a Shared Folder & Share with Others:
Tap the "+" Create Button then
More > Create Shared Folder
Give the shared folder a name, then tap
The new folder will now appear in your records list. To share with other users, tap on the folder, then tap the three dots in the upper right corner of your screen.
Manage Users & Records and enter the email addresses of the user(s) you would like to share the folder with.
Assign Permission Levels & Add Records:
You can assign permission levels for each user you add by tapping on their email address under the Users tab.
To add records to the folder, switch to the Records tab.
Select the individual records you would like to add to the shared folder. Each record can also be given share and edit permission. Tap
Save to finish.
Identity & Payments, located in the left navigation menu, is the place for you to store your personal address and payment information safely.
Personal Info is where you can securely store multiple addresses and phone numbers. Payment Cards is where you can store credit card numbers, expiration dates, card verification values (CVV) and billing addresses.
Long, random passwords that are created for each login help protect your information and reduce your exposure to data breaches. Keeper generates and securely stores strong, random passwords for all of your sites and apps with the click of the dice.
Keeper's Scan a Document feature makes it easy to add notes through the iOS 13+ VisionKit optical character recognition (OCR) capabilities. This allows the iOS 13+ device to scan a document, identification card or handwritten notes and easily transcribe them into the notes field of any record.
While viewing a record, tap
Edit > Scan a Document. Once the image has been scanned, tap Save in the camera function, review and modify the text if needed, then
Save the record to finish.
Keeper's Auto-Launch feature makes it easy to login to websites without having to leave the app. While viewing a record simply tap the "Login URL" field. Keeper will then ask what browser you would like to open the website with.
Choosing Keeper's built-in browser, will display KeeperFill (Keeper's autofilling and browser extension feature) login buttons at the top of your screen when login fields are present. When logging in, simply tap on the login and password buttons to insert the credentials into the form fields.
Security Audit (accessed from the left navigation menu), gives your passwords an overall security score and lets you clearly see what passwords are weak from a password strength visual indicator (red being the weakest, green being the strongest).
You can edit a record's password by clicking on the record from the provided list (you will still need to update the password at the record's website to match the new password in the corresponding Keeper record).
Users also have the ability to conveniently restore previous versions of a record. While viewing a record, tap
More > Record History.
To restore a record back to a previous state, tap on the version you want to restore. Review the record information by tapping the version dropdown then tap
As of iOS version 12, Keeper is fully integrated into the login experience of every website and app through the Passwords button that appears above your device's keyboard.
Before you can utilize this feature, you need to first perform a few setup steps:
Open your device's Settings App.
Tap Passwords & Accounts.
Tap Autofill Passwords.
Ensure AutoFill Passwords is toggled "ON" then select Keeper.
Once these steps are completed, you will see the Passwords button appear above the keyboard when logging into an app or website. Tapping Passwords will open KeeperFill.
The KeeperFill screen is where you can search for matching records in your vault or create a new record. If there is a record match, tap
To fill a Two-Factor Code contained in a Keeper record, tap the copy icon next to the code and when prompted paste the code into the field provided.
Prior to the launch of iOS 12, KeeperFill can only be accessed as part of the Share action.
Before you can use KeeperFill on iOS11 and older devices, you need to perform a few setup steps:
Visit the webpage that you would like to apply KeeperFill.
Select the Share icon near the bottom of your browser.
Tap More > KeeperFill > KeeperFill
Keeper will locate the record associated with the website's URL, tap the
Fill to automatically fill your login credentials.
Keeper offers Secure File Storage to protect your confidential files, photos and videos. Securely upload and store files such as passport photos, medical cards, drivers licenses, tax and loan documents, videos and any other private file to your Keeper vault.
From within your vault, you can either create a new record or add a file or photo to an existing login record. While viewing a record, tap
Edit > Add Files or Photos to upload your file.
BreachWatch is a powerful, secure add-on feature that monitors the internet and dark web for breached accounts matching records stored within your Keeper vault. BreachWatch alerts you so that you can take immediate action to protect yourself against hackers. Once activated, BreachWatch continuously monitors for compromised credentials and notifies you if any of your records are at risk.
To start your BreachWatch scan, tap
Let's Begin > Scan
BreachWatch will then scan your records and report any risks associated with them. Tapping the individual records listed, will allow you view the steps needed to resolve each risk.
Resolving the risk requires you to change the password at the affected website. Once you have done that, be sure to update the corresponding record in your Keeper vault with the same password.
If you click
Ignore, then that record will be skipped on future scans until the password is reset. You may also do nothing (deferring a response) and leave the risky password unchanged and thus still at risk.
The Settings screen allows you to customize the personalization and security features of the application.
Appearance Mode and Theme
Fast Login Mode
Show/Hide Passwords in Record View
Change your Email Address
Reset your Security Question
Reset your Master Password
Adjust PBKDF2 Iterations (Advanced Settings)
Adjust File Image Quality
Two-Factor Authentication (2FA) provides an extra layer of security when logging into your Keeper Vault or another site or application by requiring a secondary passcode upon logging in.
Keeper provides two ways to take advantage of 2FA:
To log into your Keeper Vault.
To login into any site or application from your Keeper Vault by embedding a Two-Factor code into your records.
To enable 2FA for your Keeper Vault, tap
Settings > Two-Factor Authentication on and under "Primary Method" select your 2FA method.
(1) Text Message is on by default. Select a Region (US+1 by default), enter your 10 digit phone number including your area code and tap
(2) Select how long you want the code to be valid and tap
(3) To verify that you trust this number and device, enter the Keeper iOS code that was sent to the phone number you provided.
(4) Backup codes will be shown next. If you are unable to receive Two-Factor codes via the phone number you entered, you can enter one of the codes listed instead. Tap
OK to finish.
(1) Tap the field under "Primary Method" and select "Google and Microsoft Authenticator (TOTP)" and tap
(2) Select how long you want the code to be valid and tap
(3) You will be asked to open "Authenticator" and add the token corresponding to your Keeper account.
(4) Return to Keeper and copy or enter the TOTP code provided.
(5) Backup codes will be shown next. If you are unable to receive Two-Factor codes via the phone number you entered, you can enter one of the codes listed instead. Tap
OK to finish.
Apple Watch devices can be used for Two-Factor Authentication. Make sure your device is paired with your phone and that the Apple Watch device has downloaded the corresponding KeeperDNA app. In Keeper, navigate to
Settings > Two-Factor Authentication > Smartwatch (KeeperDNA) then follow the prompts to verify your identity.
(1) While editing a Keeper record, tap
Add Two-Factor Code
(2) On a secondary device (tablet, computer), navigate to the record's website's 2FA set-up screen which is usually located in the security settings. It is sometimes referred to as "login verification" or "two-step verification". A QR code should be provided.
(3) Scan the QR code with your phone.
(4) After scanning the QR code, the Two-Factor Code will be generated inside the Keeper record.
(5) The two-factor code will be regenerated frequently and can then be copied and filled into the site or app when prompted after logging in with a username and password.
Users have the option to choose between two appearance modes which are available in Keeper's Settings menu. The app can adapt to the Light or Dark appearance mode that is selected on your device by choosing
Use Device Settings. Alternatively, users have the option to keep the familiar style and theme of the app by choosing
Both Touch and Face ID must be set up in your phone's settings before they can be used to login into Keeper. Once that is complete, from Keeper's Settings menu, toggle Biometric Login "ON". Once on, you can log into Keeper with your fingerprint using Touch ID or your face using Face ID. Tap on the Touch ID or Face ID symbol in the Master Password field to initiate the biometric login.
Keeper enables two-factor authentication (2FA) with YubiKey 5Ci. The lightning connector enables secure log in across most iPhone and iPad models.
(1) Before you add a security key, a Two-Factor Authentication method must be in place as a backup.
Settings > Two-Factor Authentication, tap the field under "Security Keys".
Add New and enter a security key name.
(4) Insert your YubiKey into your device.
(5) Touch the sensor on your YubiKey.
(6) Your security key has been registered, tap
OK to finish.
Keeper supports the use of multiple vaults on the same device allowing you to switch between a personal account and business account, for example.
To switch to another account on your device, tap
Account then tap the email address displayed and select the account you would like to switch to or select
Add Account to register another account.
Alternatively, users can switch between accounts or add an account from the login screen. While logged out, tap the email field then select an email address or
Add Account to register another account.
When 2FA is activated on an account, it protects the user on all devices and all platforms because 2FA is protecting access to the backend cloud system.
By definition, two-factor authentication protects access to the cloud and access to online accounts. Therefore, it requires an online connection to be prompted for 2FA. 2FA is triggered when a request is made from the client device to the server. (Logging into a new device, syncing new information on an existing device or performing any other cloud-based features).
By default, the native Keeper app for iOS, Android, Mac and Windows allow users to login quickly with their Master Password (offline mode) to access their vault. After entering their Master Password or using biometric login, the user decrypts the data locally, then the app sends a sync request to the server at which time the user may be prompted for their 2FA code. Depending on the speed of the Internet connection, the 2FA prompt may be received a couple seconds after logging into the native application because the local decryption of data occurs much faster.
Offline authentication and vault access is permitted by all consumer customers. Enterprise customers may restrict the use of offline access for their employees.
When activating 2FA on your iOS device for the first time, the user selects how often they want to be prompted. Users can be prompted for 2FA every login, once every 30 days or only one time per device. It's important to understand that 2FA is always enabled on the Keeper servers. After a successful login on a device, a "token" is generated from the 2FA code and stored locally on the device as long as it's deemed valid by the server. This is why you are still able to login to the same device over and over without being re-prompted. By default, consumer customers will be prompted only one time per device. Enterprise customers may enforce users to be prompted every time for a new code.
Currently, the 2FA token retention timing on iOS will default to "only one time" on a device if the 2FA was initially set up on the Web Vault or Desktop App. To change this behavior, turn 2FA off and then re-activate 2FA on the iOS device.
To import and export data from your Keeper vault, visit the Keeper Web Vault or download Keeper Desktop for your computer.
Keeper Web Vault: https://keepersecurity.com/vault
All Downloads: https://keepersecurity.com/download
On your device, long press on the Keeper App icon. On iOS 13, a shortcut menu will appear (older operating systems app icons may just start to shake).
Tap Delete App and Delete to confirm. For older iOS systems, hold your finger on the Keeper App until all the apps start to shake. Tap on the "X" that will appear in the upper left corner of the Keeper App icon. To confirm, tap Delete when prompted.
Tap Done or press the home button to finish.
Open your device's Settings App.
Scroll down to locate and tap on the Keeper App.
Toggle Reset Keeper "ON"
Customer Support Form: https://keepersecurity.com/support.html
Email Support: [email protected]
Business Customers: [email protected]
System Status: https://statuspage.keeper.io