iOS - iPhone & iPad

Comprehensive guide for Keeper for Apple iOS (iPhone, iPad) devices.

Your Keeper Vault

With Keeper, your passwords, logins and other personal information are saved in a private, digital vault. It is here where you can view and edit all of your website login credentials and details, as well as store important files and photos.
Keeper for iOS Features

Account Creation & Login

Signing up for Keeper's iOS mobile app is easy. Simply visit the App Store on your device and install Keeper Password Manager. Watch the video below to learn more about account creation and login:

New Users

If you are signing up for Keeper as a new user click Create Account. You will first enter your email address then you will be asked to create a Master Password. This will be the only password you have to remember -- don't forget your Master Password! We recommend that you choose a strong Master Password that is only used for Keeper.
Enterprise customers who login with SSO do not require selection of a Master Password.

Existing Users

If you are an existing user, tap Login and enter your email address. If you are attempting to log in on an unrecognized device and location, a device approval must take place before you can proceed to your Keeper vault. Users have three methods of approval to choose from:
  • Email Verification
  • Keeper Push
  • 2FA Code
Keeper Push is Keeper’s proprietary notification-based device approval system that sends a push notification to an existing, recognized device.
If you select Send Keeper Push, a notification (push) will appear in your Keeper vault at an approved device or browser.
Device Approval
On the device, login and tap Yes to approve the new device. You must be actively logged into a an approved device to receive the notification.
Push Approval on Web Vault
Once your device has been approved, you will be prompted for 2FA (if enabled), then you will enter your Master Password to proceed to your vault.

Enterprise SSO Login

If you are an Enterprise customer using SSO Login, you can enter your email address and tap Next to login through SSO. Alternatively, you can tap Use Enterprise SSO Login and enter the Enterprise Domain provided by your Keeper administrator and tap Connect.
Next, you will be directed to the Safari browser for web-based SSO Enterprise authentication. After you have successfully entered your SSO credentials and two-factor authentication code (if enabled), you will be returned to Keeper to complete the login. You may be required to approve your device using Keeper Push or Administrator Approval after the SSO login process has completed.
SSO Login
For more information about Enterprise SSO login, click here.

Importing Passwords

When you first login to your Vault, Keeper will give you the opportunity to import passwords from your computer and/or web browsers (if you're not near a desktop computer, you can perform the import at a later time).
After tapping I'm at my computer Keeper will ask you to navigate to on your desktop computer to begin the process of importing your passwords.
Click here for detailed instructions on importing passwords from web browsers and other password managers to your Web Vault.

Creating New Records

In addition to importing passwords, users can also create new password records manually. Your passwords, logins, credit card numbers, bank accounts and other personal information are saved in your private digital Vault (as "Records") and are encrypted on your device using 256-bit AES. To begin, simply tap the "+" Create Button.
Create New Record
  • Choose a Record Type from the dropdown menu ("Login" is the default type)
  • Name Your Record
  • Enter Your Email or Username
  • Enter Your Password or Tap the Dice to Generate One (more on that here)
  • Enter the Website Address
  • Tap Save to Finish
Record Edit Screen
Learn more about creating records on iOS in the video below:
Records iOS Overview


Keeper allows you to organize your records by folders and subfolders. To create a folder, tap the Create Button and select Create New Folder. To create a subfolder, navigate to the parent folder, then tap the Create Button and again select Create New Folder.
Folder Organization
Once created, regular folders cannot be converted to a shared folder. To learn how to create a shared folder, click here.

Moving & Shortcuts

Keeper makes it easy to adjust the organization of your vault to your preferred liking. Individual or multiple records and folders can be moved and shortcuts can be created. Shortcuts, like alias files, can exist in two or more places and when edited, change together.
To move or shortcut a folder, record or multiples thereof, tap on the pencil icon and select the folder(s) or record(s) and then select the action you would like to perform.
Moving Records
By clicking these icons you can perform the following actions:
  • Create a Shortcut
  • Move to a New Folder
  • Move to Existing Folder
  • Move to Trash (Deleted Records)
You can also move or shortcut a single record from the "edit record" screen.


Adding a record to your Favorites is an easy way to locate your most frequently visiting sites within the Keeper app. To add a record to your Favorites, tap on the record then tap More > Add to Favorites.
Add to Favorites

Watch Favorites

Watch Favorites are easily accessible records that are displayed on your Apple Watch. To add a record to your Watch Favorites. While viewing a record in the Keeper app, tap More > Add to Watch Favorites
Watch Favorites


Securely create, share and manage records and folders with existing Keeper users such as family, friends and colleagues.
Learn more about sharing on iOS in the video below.
Sharing iOS Overview

Share a Record

Open the Keeper record and tap Share > Share with User. Enter the user's email address, then use the toggle switches to select permissions (Can Edit, Can Share and Make Owner).
Keeper "One-Time Share" provides time-limited secure sharing of a record to anyone without having to create a Keeper account. To learn more about One-Time Share, click here.

Share a Folder

Shared Folders allow you to share any number of records across your personal folders with one or more Keeper users.
Create a Shared Folder & Share with Others:
  1. 1.
    Tap the Create Button then More > Create Shared Folder
  2. 2.
    Give the shared folder a name, then tap Save
  3. 3.
    The new folder will now appear in your records list. To share with other users, tap on the folder, then tap the three dots in the upper right corner of your screen.
  4. 4.
    Tap Manage Users & Records and enter the email addresses of the user(s) you would like to share the folder with.
Assign Permission Levels & Add Records:
  1. 1.
    You can assign permission levels for each user you add by tapping on their email address under the Users tab.
  2. 2.
    To add records to the folder, switch to the Records tab.
  3. 3.
    Select the individual records you would like to add to the shared folder. Each record can also be given share and edit permission. Tap Save to finish.

Identity & Payments

Identity & Payments, located in the left navigation menu, is a location for you to store your personal address and payment information safely.
Personal Info is where you can securely store multiple addresses and phone numbers. Payment Cards is where you can store credit card numbers, expiration dates, card verification values (CVV) and billing addresses.
Payment Cards can also be stored in the Vault as records, where they can be added to folders and shared like other Login records. See Record Types for more information on the different types of records that Keeper supports.

Key Features

Password Generator

Long, random passwords that are created for each login help protect your information and reduce your exposure to data breaches. Keeper generates and securely stores strong, random passwords for all of your sites and apps with the click of the dice.
Password Generator
This will NOT automatically change the website's existing login password. You must still visit the corresponding website's "Change Password" form to update the old password to match the new, stronger password. Click here to learn how to easily change your password with KeeperFill.

Password Zoom

To generate a zoomed-in view of a record password, tap the eye icon then long press on your password. Any numbers and symbols can be easily identified by blue and red color-coding.
Password Zoom


The Notes field allows you to manually enter notes to include with any record. The undo and redo buttons can be used to either revert or repeat the last change you made to the notes field.
Notes Editor

Send File to Keeper

Open a file and launch into the Keeper App to seamlessly create a new record or add the file to an existing record.
Upon opening a file such as a PDF from your email, for example, tap the Share icon. From the share dialogue, select Keeper.
File Share Dialogue
To send the file to Keeper, select either Create New Record or Add to Existing Record. If you are creating a new record, the record type will automatically default to "File Attachment" (Tap the dropdown icon to change the record type). Enter the record details and tap Save.
Send File to Keeper > New Record

Scan a Document (iOS 13+)

Keeper's Scan a Document feature makes it easy to add notes through the iOS 13+ VisionKit optical character recognition (OCR) capabilities. This allows the iOS 13+ device to scan a document, identification card or handwritten notes and easily transcribe them into the notes field of any record.
While viewing a record, tap Edit > Scan a Document. Once the image has been scanned, tap Save in the camera function, review and modify the text if needed, then Save the record to finish.


Keeper's Auto-Launch feature makes it easy to login to websites without having to leave the app. While viewing a record simply tap the "Login URL" field. Keeper will then ask what browser you would like to open the website with.
Keeper will launch the device browser to login to the site. Make sure you have activated KeeperFill and set Keeper as your preferred iOS autofill provider. For more information about activating KeeperFill, see this step by step guide.

Security Audit

Security Audit (accessed from the left navigation menu), gives your passwords an overall security score and lets you clearly see what passwords are weak from a password strength visual indicator (red being the weakest, green being the strongest).
You can edit a record's password by clicking on the record from the provided list (you will still need to update the password at the record's website to match the new password in the corresponding Keeper record).

Record History

Users also have the ability to conveniently restore previous versions of a record. While viewing a record, tap More > Record History.
To restore a record back to a previous state, tap on the version you want to restore. Review the record information by tapping the version dropdown then tap Restore.
Record History
A few notes on Record History:
  • Restoring a record does not place it back into the original folder structure.
  • Record History is only available as part of the paid consumer and Business plans.
  • Deleted records can be reviewed and restored by visiting the Deleted Records section in the left navigation menu.

Sort & Filter

Easily locate a record using Keeper's sort and filter options. Click the left navigation menu icon in the upper-left corner of your screen then select from the following filters to narrow down your records:
  • Favorites
  • Shared
  • Files
  • Two-Factor Codes
  • Identity & Payments
  • Watch Favorites
Filter Records
To reset the filter, quickly tap the Vault button at the bottom of your screen two times to return back to the "All Records" view.
Tap Sort and View at the top of your screen to:
  • Sort by: Name, Date, or Record Type
  • View by: List, or Folder
Sort & View Records


As of iOS version 12, Keeper is fully integrated into the login experience of every website and app through the Passwords button that appears above your device's keyboard.
As of iOS version 16.2, Keeper is able to also store your two-factor authentication (2FA) codes automatically by serving as your time-based one-time password (TOTP) generator.
Before you can utilize these features, you will first need to perform a few simple configuration steps:
  1. 1.
    Open your device's Settings App
  2. 2.
    Scroll down and select Passwords
  3. 3.
    Tap Password Options and ensure "AutoFill Passwords" is toggled on
  4. 4.
    Select Keeper in both the "Allow filling from" and the 'Set up Verification Codes using" sections
  5. 5.
    Follow the prompt and uncheck all other password managers (including keychain)
To learn how to set up 2FA for websites and apps, click here.
Password AutoFill Options with Only Keeper Selected
Once these steps are completed, you will see a Passwords button appear above the keyboard when logging into an app or website. Tapping Passwords will launch KeeperFill.
Passwords Button
The KeeperFill screen is where you can search for matching records in your vault or create a new record. If there is a record match, tap Fill.
Launch KeeperFill & Fill Credentials
Two-factor codes will be automatically copied to your clipboard when possible. To copy it manually, tap the copy icon next to the code and when prompted paste the code into the field provided.
Copy 2FA Code
A few notes about KeeperFill:
  • You may need to search for your record when filling credentials for some applications.
  • Keeper will attempt to match records when possible.

KeeperFill (iOS 11 and Older)

Prior to the launch of iOS 12, KeeperFill can only be accessed as part of the Share action.
KeeperFill on iOS 11 and Older
Before you can use KeeperFill on iOS11 and older devices, you need to perform a few setup steps:
  1. 1.
    Visit the webpage that you would like to apply KeeperFill.
  2. 2.
    Select the Share icon near the bottom of your browser.
  3. 3.
    Tap More > KeeperFill > KeeperFill
  4. 4.
    Keeper will locate the record associated with the website's URL, tap the Fill to automatically fill your login credentials.

Secure Add-Ons

Secure File Storage

Keeper offers Secure File Storage to protect your confidential files, photos and videos. Securely upload and store files such as passport photos, medical cards, drivers licenses, tax and loan documents, videos and any other private file to your Keeper vault.
From within your vault, you can either create a new record or add a file or photo to an existing login record. While viewing a record, tap Edit > Add Files or Photos to upload your file.
Add Files or Photos
To learn more about Secure File Storage, click here.


BreachWatch is a powerful, secure add-on feature that monitors the internet and dark web for breached accounts matching records stored within your Keeper vault. BreachWatch alerts you so that you can take immediate action to protect yourself against hackers. Once activated, BreachWatch continuously monitors for compromised credentials and notifies you if any of your records are at risk.
To start your BreachWatch scan, tap BreachWatch then Let's Begin > Scan
BreachWatch will then scan your records and report any risks associated with them. Tapping the individual records listed, will allow you view the steps needed to resolve each risk.
Resolving the risk requires you to change the password at the affected website. Once you have done that, be sure to update the corresponding record in your Keeper vault with the same password.
If you click Ignore, then that record will be skipped on future scans until the password is reset. You may also do nothing (deferring a response) and leave the risky password unchanged and thus still at risk.
To learn more about BreachWatch, click here.


The Settings screen allows you to customize the personalization and security features of the application.
Please not that some security settings may be enforced by your Keeper administrator if you are part of a Keeper Business account.
  • Appearance Mode and Theme
  • Two-Factor Authentication
  • Biometric Login
  • Clipboard Expiration
  • Auto-Logout Duration
  • KeeperFill Setup
  • Default Browser
  • Enable Self-Destruct
  • Fast Login Mode
  • Show/Hide Passwords in Record View
  • Change your Email Address
  • Reset your Security Question
  • Reset your Master Password
  • Adjust PBKDF2 Iterations (Advanced Settings)
  • Adjust File Image Quality

Two-Factor Authentication

Two-Factor authentication (2FA) provides an extra layer of security when logging into your Keeper Vault or another site or application by requiring a secondary passcode upon logging in.
Enabling two-factor authentication is especially advised for highly valuable or sensitive accounts (e.g. banking, medical and social media accounts).
Keeper offerf two ways to take advantage of 2FA:
  • To log into your Keeper Vault.
  • To log into any site or application from your Keeper Vault by embedding a TOTP (time-based one-time password) into your records.

2FA for Keeper Vault

To enable 2FA for your Keeper Vault, tap Settings > Two-Factor Authentication on and under "Primary Method" select your 2FA method.
Settings > Enable Two-Factor Authentication

Text Message Setup:

(1) Text Message is the first choice. Select a Region (US+1 by default), enter your 10 digit phone number including your area code and tap Save
(2) Select how long you want the code to be valid and tap Back
You will be prompted for 2FA every time you login to your Vault unless you select an alternative code duration. Business customers may be required to enter the code every login as determined by their Keeper Administrator.
(3) To verify that you trust this number and device, enter the Keeper iOS code that was sent to the phone number you provided.
Codes will only last for a minute; if you need another code sent, tapSend a new code
(4) Backup codes will be shown next. If you are unable to receive Two-Factor codes via the phone number you entered, you can enter one of the backup codes listed instead. Save these codes somewhere safe, and then tap OK to finish.
If you are not receiving SMS messages from Keeper, please use the TOTP method or contact [email protected] to troubleshoot the issue.

Google and Microsoft Authenticator (TOTP) Setup:

(1) Tap the field under "Primary Method" and select "Google and Microsoft Authenticator (TOTP)" and tap Save
(2) Select how long you want the code to be valid and tap Back
You will be prompted for 2FA every time you login to your Vault unless you select an alternative code duration. Business customers may be required to enter the code every login as determined by their Keeper Administrator.
(3) You will be asked to scan the QR Code or enter your Secret Key in your Authenticator or TOTP app. Copy the code displayed in Keeper. Open Google or Microsoft Authenticator (or whichever app you use for 2FA), and add a TOTP record, pasting in the copied Secret Key.
(4) Return to Keeper and copy or enter the TOTP code provided.
(5) Backup codes will be shown next. If you are ever unable to receive Two-Factor codes, you can enter one of the codes listed instead. Tap OK to finish.
Enable 2FA on iOS
In order for Azure MFA (using the Microsoft Authenticator app) to be utilized as a TOTP, the Azure administrator needs to allow the verification method "Verification code from mobile app or hardware token" when setting up MFA in Azure.

KeeperDNA Setup:

Apple Watch devices can be used for Two-Factor Authentication. Make sure your device is paired with your phone and that the Apple Watch device has downloaded the corresponding KeeperDNA app. In Keeper, navigate to Settings > Two-Factor Authentication > Smartwatch (KeeperDNA) then follow the prompts to verify your identity.
Keeper DNA
If you don't get a notification, you may not have notifications enabled for Keeper. To turn on notifications, on your phone navigate to Settings > Notifications > Keeper and toggle allow notifications "ON".
The Keeper DNA app on your Apple Watch can also generate Two-Factor Authentication codes that can be used for logging in.

2FA for Websites & Apps

Keeper can fill 2FA codes on any website or application that supports TOTP. Some apps will allow an automatic import of the setup code into Keeper or you can simply copy and paste a secret key to generate the code, while some will provide a QR code to scan (requires a second device). Continue reading to review these three setup methods in more detail.
Automatically Import a Setup Code
For apps that allow an automatic import of the setup code into Keeper, follow the app or website setup steps prompting you to link a compatible authentication app to the account.
Be sure to first set Keeper as your default password manager in your device's Settings. Learn how here.
(1) Keeper will automatically open and you can login as normal.
(2) Select whether to add the two-factor code to a new or existing record (if you choose existing record, select if from your records list or locate it using the search bar).
Add the Two-Factor Code to a New or Existing Record
(3) You will see the code has been added to the record. Tap Save and return to the record to copy the code to your clipboard.
Copy 2FA Code
(4) Return to the app or site to paste the code to complete the setup.

Copy a Setup Key

(1) For apps that provide a setup key to paste into Keeper, begin by copying the key to your device’s clipboard.
(2) Switch to the Keeper app and login as normal. Open the corresponding record and tap Edit > Add Two-Factor Code.
(3) Select Enter Setup Key and paste the key into the field provided and tap OK. You will see the code has been added to the record.
Set Up Two-Factor code with a Setup Key
(4) Tap Save and then tap the code to copy it to your clipboard.
Copy Two-Factor Code
(5) Return to the app or site to paste the code to complete the setup.
Watch the video below to learn more about two-factor authentication setup using automatic import of a code or a secret key.
Two-Factor Authentication Setup for iOS

QR Code

(1) Open the Keeper record on your mobile device and tap Edit > Add Two-Factor Code > Scan QR Code (this will open your device's camera function).
Edit > Add Two-Factor Code > Scan QR Code
(2) On a secondary device (e.g. tablet, computer), navigate to the corresponding record's 2FA set-up screen to retrieve the site's QR code.
(3) Scan the QR code with your mobile device. You will see the code has been added to the record.
(4) Tap Save and then tap the code to copy it to your clipboard.
(5) Return to the site to paste the code to complete the setup.
Copy Two-Factor Code
For more information about Keeper's two-factor code feature, click here.

Siri Shortcuts

Keeper is integrated with Siri Shortcuts and supports the following voice command variations:
Begin each phrase with "Hey Siri..."
Make a Keeper record
  • Make a Keeper record
  • Make a Keeper password
  • Keeper record
  • New Keeper record
  • Make a record in Keeper
  • Create a Keeper record
  • Create a Keeper password
  • Create a record in Keeper
  • Add Keeper record
  • Add a Keeper password
  • Add a record in Keeper
Display Keeper verification codes
  • Display Keeper verification codes
  • Show me Keeper verification codes
  • Show me my Keeper verification codes
  • Display Keeper authentication codes
  • Launch Keeper verification codes
  • Launch Keeper authentication codes
  • Open Keeper verification codes
  • Open Keeper TOTP codes
  • Open Keeper TOTP
  • Launch Keeper TOTP codes
  • Launch Keeper TOTP
  • Display Keeper TOTP codes
  • Display Keeper TOTP
  • Show me my Keeper TOTP codes
  • Show me my Keeper TOTP
Display Keeper shared records
  • Display Keeper shared records
  • Display my Keeper shared records
  • Launch Keeper shared records
  • Launch my Keeper shared records
  • Show me my Keeper shared records
  • Open Keeper shared records
  • Open my Keeper shared records
You must be logged into Keeper to use the shortcuts (otherwise Sri will prompt you to login). Currently, Siri Shortcuts are only available in English.
To view the shortcuts currently available for Keeper, from the Account tab, tap Shortcuts.
Keeper Shortcuts

Light/Dark Mode Configuration

Users have the option to choose between two appearance modes which are available in Keeper's Settings menu. The app can adapt to the Light or Dark appearance mode that is selected on your device by choosing Use Device Settings. Alternatively, users have the option to keep the familiar style and theme of the app by choosing Classic mode.
  • Use Device Settings Mode reverts to the mode that is currently configured in your device's "Display and Brightness Settings" (Light or Dark) and will automatically apply that theme to the Keeper application. If you retain this setting within the app, any future setting change made on your device will also apply to the Keeper app.
  • Classic Mode retains the existing Keeper user experience, regardless of what setting is configured in your device's "Display and Brightness Settings" (Light or Dark).
Keeper Theme
Classic Mode
To change your device's display mode, navigate to Settings > Display and Brightness, then select "Light" or "Dark" (iOS 13 and above).

Biometric Login

Both Touch and Face ID must be set up in your phone's settings before they can be used to login into Keeper. Once that is complete, from Keeper's Settings menu, toggle Biometric Login "ON".
Once on, you can log into Keeper with your fingerprint using Touch ID or your face using Face ID. Tap on the Touch ID or Face ID symbol in the Master Password field to initiate the biometric login.
Biometric Login such as Touch and Face ID on iOS are a time saving & convenience feature and are not a replacement for Two-Factor Authentication.
Biometric Login
Face ID Login
Face ID Users: Upon your first login, Keeper will ask you if you want to use Face ID to login. If you reject this feature, you can re-enable it under your phone's Settings > Keeper > Allow Keeper to Access > Face ID.

Keeper Widget

The Keeper widget provides an account security overview that is displayed on your device's home screen. To add Keeper's iOS widget to your home screen, follow the steps below:
(1) Login to Keeper and tap Settings and toggle "Enable Keeper Widget" on.
(2) From your device's home screen, press and hold on any empty area until the apps jiggle.
(3) Tap the "+" add button from the upper-left corner of your screen.
(4) Select Keeper widget, choose from three widget sizes, then tap Add Widget.
(5) Tap Done.
Various Widget Sizes

FIDO2 WebAuthn Security Keys

Keeper provides two-factor authentication (2FA) with any FIDO2 WebAuthn compatible hardware key such as the YubiKey 5 NFC, YubiKey 5C NFC and YubiKey 5Ci.
Support for NFC devices is available with Keeper iOS version 16.4.0 and newer.

Setup and Configuration

(1) Before you add a security key, a Two-Factor Authentication method must be in place as a backup.
(2) Under Settings > Two-Factor Authentication, tap the field under "Security Keys".
(3) Tap Add New and enter a name for the device.
(4) Select NFC or Insert and Touch, depending on the type of key.
(5) Tap the key on the back of your device, or touch the sensor on your YubiKey.
(6) Your security key has been registered, tap OK to finish.
A user can register up to 5 security keys. Any one of those keys will unlock the account. To delete a security key, swipe left on the registered key in the Security Key page and tap Delete
Register Fido2 Device Screen

Prompt Frequency & Offline Access

The FIDO2 WebAuthn device will be required for login based on the configuration of the first 2FA method. For example:
  • If the first 2FA method is set to "Prompt Every Login", then the Yubikey will be required on every login, and offline login will be disabled.
  • If the first 2FA method is set to "Every 30 days", then the Yubikey will be required every 30 days, and offline login will be disabled.
  • If the first 2FA method is set to "Remember Forever", then the Yubikey will only be required one time on each new device. Offline vault login will be enabled.

Account Switching & Vault Selection

Keeper supports the use of multiple vaults on the same device allowing you to switch between a personal account and business account, for example.
To switch to another account on your device, tap Account then tap the email address displayed and select the account you would like to switch to or select Add Account to register another account.
Alternatively, users can switch between accounts or add an account from the login screen. While logged out, tap the email field then select an email address or Add Account to register another account.
Add Account
Vault Login Account Switching
Note: The multi-account switching feature is only available as part of the paid consumer and Business plans.

2FA Prompting Behavior & Offline Access

When 2FA is activated on an account, it protects the user on all devices and all platforms because 2FA is protecting access to the backend cloud system.
By definition, two-factor authentication protects access to the cloud and access to online accounts. Therefore, it requires an online connection to be prompted for 2FA. 2FA is triggered when a request is made from the client device to the server. (Logging into a new device, syncing new information on an existing device or performing any other cloud-based features).
By default, the native Keeper app for iOS, Android, Mac and Windows allow users to login quickly with their Master Password (offline mode) to access their vault. After entering their Master Password or using biometric login, the user decrypts the data locally, then the app sends a sync request to the server at which time the user may be prompted for their 2FA code. Depending on the speed of the Internet connection, the 2FA prompt may be received a couple seconds after logging into the native application because the local decryption of data occurs much faster.
Offline authentication and vault access is permitted by all consumer customers. Enterprise customers may restrict the use of offline access for their employees.

2FA Token Retention & Timing

When activating 2FA on your iOS device for the first time, the user selects how often they want to be prompted. Users can be prompted for 2FA every login, once every 30 days or only one time per device. It's important to understand that 2FA is always enabled on the Keeper servers. After a successful login on a device, a "token" is generated from the 2FA code and stored locally on the device as long as it's deemed valid by the server. This is why you are still able to login to the same device over and over without being re-prompted. By default, consumer customers will be prompted only one time per device. Enterprise customers may enforce users to be prompted every time for a new code.
Currently, the 2FA token retention timing on iOS will default to "only one time" on a device if the 2FA was initially set up on the Web Vault or Desktop App. To change this behavior, turn 2FA off and then re-activate 2FA on the iOS device.

Import & Export

To import and export data from your Keeper vault, visit the Keeper Web Vault or download Keeper Desktop for your computer.

Uninstall & Account Reset

Uninstall Keeper:
Uninstall will delete the data from Keeper on the local device. Data stored in Keeper's Cloud Security Vault is NOT erased.
  1. 1.
    On your device, long press on the Keeper App icon. On iOS 13, a shortcut menu will appear (older operating systems app icons may just start to shake).
  2. 2.
    Tap Delete App and Delete to confirm. For older iOS systems, hold your finger on the Keeper App until all the apps start to shake. Tap on the "X" that will appear in the upper left corner of the Keeper App icon. To confirm, tap Delete when prompted.
  3. 3.
    Tap Done or press the home button to finish.
Account Reset:
Resetting Keeper will erase all records from all Keeper accounts stored locally on your device. Data stored on Keeper's Cloud Security Vault is NOT erased.
  1. 1.
    Open your device's Settings App.
  2. 2.
    Scroll down to locate and tap on the Keeper App.
  3. 3.
    Toggle Reset Keeper "ON"
Reset Keeper
Customer Support Form:
Email Support: [email protected]
Business Customers: [email protected]