User Management and Lifecycle

Managing users and lifecycles in the Keeper Admin Console

Searching for a User

Clicking on the Search field will open a dynamic search tool that searches across Nodes, Roles, Teams and Users. The search feature uses a fuzzy searching mechanism to find the best match.

Search the Admin Console

Click on the headers (Nodes, Roles, Teams, Users) to filter the results.

Filter by Type

User Detail Screen

Once a user has been added, the Administrator can edit or make changes to a user's profile. By selecting the user that you want to modify from the Users tab, you will notice what user details can be edited, such as Name, Roles, or Team.

User Detail Screen

User Status

Users can be in one of 6 states: Invited, Active, Disabled, Locked, Blocked and Pending Transfer Acceptance.

Status

Description

Invited

User has been invited to join Keeper but has not completed their account setup yet. User can be re-sent the invitation by selecting the Resend Invite button.

Active

User has created their Keeper account and joined the organization.

Disabled

User has been disabled in the enterprise Active Directory.

Locked

User has been suspended (either manually by selecting the Lock Account button or automatically via AD Bridge or SCIM). To manually lock a user account, select the Lock Account button.

Blocked

If Account Transfer enforcement policy is applied to the role that the user belongs to, they have 7 days to accept the consent request that is presented to them from within their vault. If a user has not accepted the consent, their account will be blocked. Selecting the Extend Transfer Acceptance Consent icon will extend the time limit for another 7 days.

Pending Transfer Acceptance

If the Account Transfer enforcement policy is applied to the role that the user belongs to and they are within the 7 day grace period to accept, the consent request.

User Actions

Additional user actions can be performed from the Edit User dialog. Only icons relevant to each user's account will be visible.

Icon

Action

Edit a user

Change the name of the user.

Disable 2FA

Disable the user's second factor authorization (2FA).

Transfer Account

If Account Transfer is active for the user's role and the currently logged-in administrator has the Administrative Permission to perform a transfer, this action will move all records and shared folders from the user's account to a destination user account. The account must first be locked before you can perform a transfer. After the transfer is completed, the user account is deleted. More information on the Transfer Account action is detailed throughout this guide.

Delete User

Delete the user account.

Note: this action cannot be undone and has serious consequences: 1. All of this user's owned vault records will be immediately deleted, and they will be removed from all Roles, Nodes and Teams. 2. Any records created by the user are deleted. 3. Any records shared from this user to other users will be deleted.

Lock Account

To suspend an account and prevent the user from accessing their Vault, you can simply lock their account. This retains the user's owned records but blocks their access to their Keeper Vault. Any records and Shared Folders created by that user will still be accessible to other shared users and teams.

Expire Master Password

Expire a user's Master Password outside of the enforcement policy periodicity. This functionality allows the administrator to specifically target a user to rotate their Master Password if a potential compromise is suspected.

Extending Transfer Acceptance Consent

If the Account Transfer enforcement policy is applied to the role that the user belongs to, they have 7 days to accept the consent request that is presented to them from within their vault. If a user has not accepted the consent, their account will be blocked. The Extend Transfer Acceptance Consent will extend the time limit for another 7 days.

Resend Invite

If a user has been invited to join Keeper but has not yet completed their account setup, you can re-send their invitation to join.