Autofill Issues
How to provide information to Keeper support for fixing Autofill issues
Starting with version 17.1 of the Keeper Browser Extension, we are drastically increasing the speed at which we can resolve these issues while also training Keeper's Machine Learning models to safeguard autofill accuracy across the web.
We've introduced a new "Snapshot Tool" in the Keeper Browser Extension that greatly simplifies the process of fixing autofill issues on customer-owned websites or internal tools that were previously difficult for our engineers to access. By submitting a snapshot to our team, we can turn around site-specific autofill improvements in a matter of minutes.
Activating the Snapshot Tool
To access the Snapshot Tool, you must first enable it in the KeeperFill Extension settings located in your browser's Extensions Menu. From Chrome, open Windows > Extensions then click on "Extension Options".
Submitting Snapshots
Once enabled, the Snapshot Tool will appear in the browser extension in the main menu.
When you are having trouble with a website login page, click on "Take Snapshot" and follow the instructions provided.
The "Page Info" and "JSON Code Snippet" in the preview window describes exactly what information will be sent to Keeper's engineering team. Make sure that there is no confidential information provided, then click on "Share Snapshot".
Keeper will NOT send credentials or confidential information. We only send the screenshot and HTML page structure exactly as displayed in the preview window.
Snapshot Fixes
The Keeper team will promptly receive the necessary information to diagnose and resolve the filling issue. Once a solution is implemented, an update will be released to all customers. You will receive an email notification confirming the update.
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