Troubleshooting Vault Issues

Troubleshooting instructions for troubleshooting vault issues.

Please follow the steps below to provide Keeper Support with information to assist vault related errors.

(1) Using Chrome browser, open the Web Vault at: https://keepersecurity.com/vault

(2) Click on View > Developer > Developer Tools.

(3) Login to your Keeper Vault.

(4) On the Developer Tools window, click on the "Console" tab and check for any errors in red.

(5) If there are errors, take a screenshot and/or copy-paste the information for the Keeper Team.