Vault Offline Access

Overview

Offline Mode allows users access to their vaults from any device when they are not able to connect online to Keeper. Offline access is available with all Keeper plans (except "Keeper Free") on Keeper Web Vault, Windows Desktop App, Mac Desktop App, Linux Desktop App and conditional offline access on mobile platforms.

This capability works by making a copy of your encrypted vault to your local device. The vault data is stored in an encrypted format which is only accessible if the user provides their master password or biometric authentication.

Multiple users can share a single device (e.g. a laptop PC) and all will have their vault stored safely on that PC when offline.

Platforms That Support Offline Access

Work Offline with an SSO Enabled Account

Web Vault & Desktop

If your organization's SSO is not available (e.g. is offline), click Work Offline in the lower right corner of your screen then click the Enterprise SSO Login dropdown and select Master Password to gain access to your vault offline.

From the login screen, enter your Master Password as usual to login offline.

For users who normally login with SSO and do not also have a master password setup, you must first configure one in order to login to Keeper when offline. Simply visit your vault Settings Menu and clicking Setup next to "Master Password".

Offline Setup

To access Offline Mode, your device will need to be “primed” with a local copy of your vault by logging in with an online connection at least once. Moving forward, you will have access to all of the records in your vault and you can create new records and edit existing records, all without requiring a network connection.

Users can confirm their Keeper Vault is available offline via a lightning bolt icon and "Available Offline" text which indicates your vault data has been loaded onto that device (the same will apply for Keeper on iOS and Android devices). If the availability indicator is not present, you will need to login to your vault at least once while online.

Enable Offline Access

Web Vault & Desktop App

By default, Offline Access will be turned off. To allow Offline Access, click on your email address in the upper-right corner of your vault home screen and select Settings > Security. Next click the dropdown menu next to "Allow Offline Access". You will then be asked to re-authenticate to Keeper in order to proceed.

Once you've entered your master password, you can choose for how long you would like Offline Access to be available (Always, 30 days, 14 days, 7 days or 1 day).

Android

To allow Offline Access on your Android device, navigate to Keeper's Settings menu (Settings are located under your Avatar in the upper right corner of the app).

Next, tap Allow Offline Access and choose your preferred offline duration (Always, 30 Days, 14 Days, 7 Days, or 1 Day). Lastly re-authenticate to Keeper when prompted.

2FA and Offline Mode

If 2FA is enabled on your account, a warning will appear informing you that 2FA will be bypassed when accessing your vault in Offline Mode. This ensures that users are aware of the potential reduction in security when accessing the vault offline.

Re-authentication for Offline Access Changes

You will be required to re-authenticate whenever you toggle the offline access on, including selecting a specific offline duration (e.g., Always Allowed or 30 Days). No re-authentication is needed when changing between the available "on" options (e.g., from 30 days to 14 days).

Admin Control Over Offline Mode

For enterprise users, administrators may restrict offline access according to company policy. If offline mode is disabled by an administrator, a disclaimer will appear in the settings to explain why offline access is unavailable.

Work Offline

To activate Offline Mode from the vault login screen or from within your vault on Keeper Web or Desktop, click Work Offline in the lower right corner of your screen. On iOS and Android devices, Offline Mode will automatically be initiated when logging in if you aren't connected to the internet.

The "Offline Mode" indicator will appear at that top of your vault window.

Offline Features

Keeper's offline capabilities are central to a user's ability to retrieve important data even in the poorest of network conditions. Key vault features that are available offline include:

• Creating new records

• Editing records

• Viewing your Security Audit score

• Viewing Deleted Items (Web and Desktop)

A notice will appear if you attempt to perform an action that is not available while offline.

If a device is being used temporarily (e.g. a borrowed PC), then the stored offline vault can be deleted from that device.

From the Keeper login screen, click the dropdown icon in the email address field, then click the "X" to the right of your email address to delete all offline data associated with that vault from the device. This action can be similarly performed on all Keeper platforms.

Troubleshooting

There are scenarios where Offline Mode might not function for you, based on configuration.

• Offline access on iOS platforms will ONLY work if you select "Don't ask again on this device." for your 2FA setting.

• If you are receiving error messages regarding the network connection, switch your device wi-fi or network connection completely off, and try to login again.

• If you are using the Keeper Web Vault, ensure that you are loading the vault from one of the URLs listed below. Offline Mode on the Web Vault requires that you load the vault login page directly (instead of navigating to the Keeper website first).

• If you are using Keeper through your employer, the offline mode may be disabled based on your administrator’s security settings.