Vault Offline Access
Offline access is a common use case for users who require vault access in poor network conditions.
Offline Mode allows users access to their vaults from any device when they are not able to connect online to Keeper. Offline access is available for Keeper Web, Desktop and iOS and Android Mobile Apps.
This capability works by making a copy of your vault to your local device. The vault data is stored in an encrypted format which is only accessible if the user provides their Master Password or biometric authentication.
Multiple users can share a single device (e.g. a laptop PC) and all will have their vault stored safely on that PC when offline.
If your organization's SSO is not available (e.g. is offline), click Work Offline in the lower right corner of your screen then click Enterprise SSO Login > SSO User with a Master Password to gain access to your vault offline.
Work Offline
SSO Master Password for Offline Login
From the login screen, enter your Master Password to login offline.
SSO Login with Master Password
For users who normally login with SSO and do not have a Master Password setup, you must first configure one in order to login to Keeper when offline by visiting your vault Settings Menu.
Email Address > Settings
If this option is unavailable to you, please request this feature from your Keeper Administrator who can activate the capability from the Keeper Admin Console.
To access Offline Mode, your device will need to be “primed” with a local copy of your vault by logging in with an online connection at least once. Moving forward, you will have access to all of the records in your vault and you can create new records and edit existing records, all without requiring a network connection
Users can confirm their Keeper Vault is available offline via a lightning bolt icon or "Available Offline" text which indicates your vault data has been loaded onto that device. If the availability indicator is not present, you will need to login to your vault at least once while online.
Offline Availability on Web and Desktop
Offline Availability on iOS
Offline Availability on Android
To activate Offline Mode from the vault login screen or from within your vault on Keeper Web or Desktop, click on the Work Offline button in the lower right corner of your screen. On iOS and Android, Offline Mode will automatically be initiated when logging in if you aren't connected to the internet.
Activate Offline Mode from the Vault Login Screen
Activate Offline Mode from Within Your Vault
The "Offline Mode" indicator will appear at that top of your vault window.
Offline Mode Indicator
You can resume a session online at anytime (provided you have a stable network connection) by clicking Go Online in the upper right corner of your vault window.
Keeper's offline capabilities are central to a user's ability to retrieve important data even in the poorest of network conditions. Key vault features that are available offline include:
- Creating new records
- Editing records
- Moving records and shortcut creation (Mobile App)
- Viewing your Security Audit score
- Viewing Deleted Items (Web and Desktop)
A notice will appear if you attempt to perform an action that is not available while offline.
Feature Unavailable Notification for Web and Desktop
If a device is being used temporarily (e.g. a borrowed PC), then the stored offline vault can be deleted from that device.
From the vault login screen, click the dropdown icon in the email address field, then click the "X" to the right of your email address to delete all offline data associated with that vault from the device. This action can be similarly performed on all Keeper platforms.
Deleting Offline Data
When logging in offline on a Web Browser (Chrome, Firefox, Safari, Edge), the user must navigate to this exact URL:
US Data Center:
https://keepersecurity.com/vault
EU Data Center:
https://keepersecurity.eu/vault
AU Data Center:
https://keepersecurity.com.au/vault
US Public Sector / GovCloud:
https://govcloud.keepersecurity.us/vault
Last modified 6mo ago