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Web Vault & Desktop App

This quick start guide will walk you through the setup steps and main features of Keeper for Web Vault & Desktop App, linking additional user guides throughout for a more detailed look.

Getting Started

This section will walk you through a few important set-up steps that will help get you started and ensure you are up and running with Keeper in no time.

Account Creation

To create your Keeper account, first enter your email address then you will be asked to create and confirm a Master Password which will be the only password you have to remember. We recommend that you choose a strong Master Password that is only used for Keeper -- don't forget your Master Password! To finalize your account and proceed to your vault, you will be asked to enter the verification code that was sent to your email.
Create Your Keeper Account
When you login to your account for the second time, you will be asked if you would like to set up Account Recovery in case you forget your Master Password. We highly recommend you do this! Click here to learn more.
Watch the video below to learn how to create your account.
Create Your Account

Import Passwords

You can either manually enter your existing logins and passwords into your vault or Keeper can import existing passwords directly from your web browser (e.g. Safari, Chrome, Firefox), another password manager, or from a text file (.csv).
To get started click your Account Dropdown Menu (your account email), then click Settings > Import.
  • For instructions on how to import from your web browser, click here.
  • For instructions on how to import from another password manager, click here.
  • For instructions on how to import from a text file, click here
Keeper Import Tool
Watch the video below to learn how to import your passwords from web browsers.
Import Your Passwords
You can also skip the password import process and proceed to creating new password records from scratch (see the "Create a Record" section to follow).

Download KeeperFill

KeeperFill is a browser extension that autofills your logins and password into websites and apps. Click here to visit the Keeper website and download KeeperFill for your browser.
Keeper Products Download Page
Browser-specific setup instructions and more information about KeeperFill can be found here:
Once downloaded, the KeeperFill Browser Extension will appear in the upper-right corner of your browser window (except for Safari).
Twitter Login with KeeperFill (Chrome)
In Safari, the KeeperFill Browser Extension will appear in the upper left of center in your browser window.
Twitter Login with KeeperFill (Safari)

Disable Your Browser's Password Saving Features

To make the most of Keeper's browser extension, we recommend that you disable your browser's built-in password saving features. Keeper provides a much more secure and seamless solution to save and autofill your passwords across all browsers, devices and computers.

Chrome

Click the browser's menu icon, then Settings > Autofill > Passwords and toggle "Offer to save passwords" off.
Disable Password Saving on Chrome

Firefox

Click the browser's menu icon, then Settings > Privacy & Security and uncheck "Ask to save logins and passwords for websites".
Disable Password Saving on Firefox

Safari

Click Preferences... > Autofill then uncheck the boxes next to "Autofill web forms".
Disable Password Saving on Safari

Microsoft Edge

Click the browser's menu icon, then Settings > Passwords and toggle off "Offer to save passwords".
Disable Password Saving on Microsoft Edge

Internet Explorer

Click the gear icon, then Internet Options > Content and in the "AutoComplete" section, click Settings and turn off "Forms and Searches" and "User names and passwords on forms", click OK to finish.

Keeper Vault Overview

Your passwords, logins and other personal information are saved in your private, digital vault. It is here where you can view and edit all of your website login credentials and details, as well as store important files and photos.
Keeper Vault

Safely Store All of Your Passwords in One Place

Strengthen your account security and increase productivity by storing all of your passwords and private information in your personal, encrypted Keeper vault.

Create a Record

Records = your passwords, files and photos securely stored in Keeper.
Click + Create New > Record.
  • Choose a Record Type from the dropdown menu ("Login" is the default type)
  • Name Your Record
  • Enter Your Email or Username
  • Enter Your Password or click the Dice to generate one (more on that here)
  • Enter the Website Address
  • Click Save to finish
Create a Record

Create a Folder

Click + Create New > Folder.
Create a Folder
Enter the name of the folder and click Create.
Drag-and-drop the record(s) you would like to store in the folder and click Move or Create shortcut.
Shortcuts = like alias files, can exist in two or more places and when edited, change together.
Move Records with Drag-and-Drop
Watch the video below to learn how to create a folder.
Create a Folder

Create a Subfolder

Right-click on an existing folder and click New Folder.
Create a Subfolder
Enter the name of the subfolder and click Create.
Drag-and-drop the record(s) you would like to store in the subfolder and click Move or Create shortcut.

Never Have to Remember Your Passwords Again

Keeper generates and stores strong, random passwords for all of your sites and apps so you will never have to remember your passwords again.

Password Generator

While viewing a record, click Edit then click the dice to generate a unique password.
Password Generator
Set the password strength requirements if you prefer, then click Save to finish.
This will NOT automatically change the website's existing login password. You still must visit the corresponding website's "Change Password" form to update the old password to match the new, stronger password.

Securely Share Information

Securely create, share and manage records with family, friends and colleagues.

Share a Single Record

While viewing a record click Options > Sharing.
Share a Record
Enter the email(s) of the user(s) you would like to share the record with, then choose their permission type from the dropdown menu (if they are not already a Keeper user, they will be invited to create an account).
Share a Record with Different Permissions
Permission Type
Permission Level
Can Edit
Users in folder can edit this record
Can Share
Users in folder can share this record
Can Edit & Share
Users in folder can edit and share this record
Read Only
Users can only view the record
Transfer Ownership
User will own the record and control the sharing permissions
Share a Record

Create a Shared Folder

Shared folders allow you to share multiple records at once and new records can be added to the folder as needed.
To create a Shared Folder, click Create New > Shared Folder.
Create Shared Folder
Choose where you would like to nest the folder using the dropdown menu and enter a name for the folder. Set the User and Folder Permissions and click Create.
New Shared Folder Creation
Learn more about Shared Folders here.
Watch the video below to learn how to create a shared folder.
Create a Shared Folder

Boost Your Efficiency with KeeperFill

KeeperFill is a browser extension that autofills your logins and password into websites and apps.

Download KeeperFill

Click here to visit the Keeper website and download KeeperFill for your browser.
Download KeeperFill
Browser-specific setup instructions and more information for KeeperFill can be found below:
Once downloaded, the KeeperFill browser extension will appear in the upper-right corner of your browser window (except for Safari).
Twitter Login with KeeperFill (Chrome)
In Safari, the KeeperFill browser extension will appear in the upper-left of your browser window.
Twitter Login with KeeperFill (Safari)

Autofill Logins & Passwords

In most browsers, if it is the first time logging into a site using KeeperFill, you will be asked if you would like Keeper to autofill your login, click Yes . Your credentials will then be autofilled into the login form.
Autofill with KeeperFill Prompt
If they are not automatically filled, click the Keeper lock located in the login field. Click Fill Record to fill your login or click Show More to view the record details and/or fill individual fields.
Autofill with KeeperFill
Watch the video below to learn how to autofill with KeeperFill.
Autofill with KeeperFill

Create New Records

Keeper recognizes when you are at a site's login form and will prompt you to create a record if one has not yet been created for that site.
First, select a login from the list of recognized emails or click Add Login to enter a new one.
Create New Record with KeeperFill
Next, enter your existing password for the site (or let Keeper help you create one) and click Yes to save the password and create a new record.
Save Password with KeeperFill
A preview of your new record will appear. Review the details and click OK or make changes as needed and click Save.
Preview of New Record
Clicking the Keeper lock in a site's login field will also give you the option to create a new record (if there are currently no records in your vault with a website address matching the site).
Create New Record with KeeperFill

Change Your Password with KeeperFill

Keeper will detect when you visit a site's "Change Password Form" (if you are signed in and there is a matching record in your vault) and you will receive a prompt asking if you would like help changing your password.
By clicking Yes, Keeper will walk you through a few quick steps to change your password and simultaneously update the corresponding record in your vault.
Change Password Prompt
  1. 1.
    Click the Keeper lock located in the field of the old/current password, click Next
  2. 2.
    Click the Keeper lock located in each field of the new password, click Next
  3. 3.
    In the Keeper pop-up, click Save
  4. 4.
    In the password form, click Save or Submit
  5. 5.
    If the change was successful, click Yes
If the password change was not successful, click No - Revert ChangeThis will reverse the password update just made to the corresponding Keeper record, allowing you to attempt the password change again.
Watch the video below to learn how to change your passwords with KeeperFill.
Changing Your Passwords

Securely Store Payment Info for Faster Checkout

Identity & Payments is the place for you to store your personal contact/address information and credit card numbers safely, making checkout on websites and apps a breeze.

Store Personal Info & Payment Cards

From Identity & Payments enter a username and click + Phone Number and + Address.
Identity and Payments in Vault
Enter the corresponding personal information and click Save to finish.
Add Personal Info to Vault
To store a payment card, click Payment Cards, enter the card information and click Save to finish.
Add Payment Card with Vault
Watch the video below to learn how to store your personal and payment information.
Store Personal & Payment Information

Create a Payment Card Record

Click Create New > Record and select "Payment Card" from the dropdown menu, enter a title and click Next.
Create a Payment Card Record
Enter your payment card info and click Save.
Save Payment Card Record

Autofill Payment Cards with KeeperFill

You can quickly access a payment card record when you are at a payment screen by searching for it in the KeeperFill browser extension. Simply click the Fill button to autofill the information into a payment field.
Autofill Payment Card with KeeperFill
Alternatively, you can right-click in the payment field of a form to produce a context menu that allows you to access the KeeperFill features and autofill your payment cards.
Right-click Context Menu

Protect Your Sensitive Files, Documents & Photos

Securely upload and store files such as passports, medical or credit cards, loan documents, photos and any other private file - making them easily accessible from your vault.

Upload a File or Photo

While viewing a record, click Edit > Files or Photos and select a file from your computer.
Upload Files or Photos to Record
Alternatively, you can drag-and-drop the file directly from your computer into the record.
File Upload with Drag-and-Drop
When the upload is complete, click Save.
To view or download the file, click the download button.
Download Files from Record

Personalize Your Keeper Records with Custom Fields

Custom fields allow you to store other important data, like the answer to a site's security question.
Available Custom Fields:
  • Text
  • URL (website address) used for Autofill
  • Security Question & Answer
  • Multi-line Text
  • Date
  • Email
  • Name
  • Address (new or linked)
  • Pin Code (4-digit numeric)
  • Phone Number
  • Payment Card (new or linked)
  • Hidden Field

Create a Custom Field

While viewing a record, click Edit > Custom Field.
Add Custom Field
Select the custom field you would like to add to the record.
Select Type of Custom Field
Enter the field values and click Save to finish.
Security Question & Answer Custom Field

Autofill Custom Fields with KeeperFill

Keeper autofills the custom fields of login forms as long as both the Website Address and Custom Field Name of the Keeper record match those of the login form.
Autofill a Custom Field Value
Autofill a Custom Field Value
If Keeper doesn't fill the custom field automatically, click the Keeper lock to reveal the matching record and then click Show More.
Autofill a Custom Field Value
Click the Fill button to fill the custom field data.
Autofill a Custom Field Value

Add an Extra Layer of Security with 2FA

Keeper integrates seamlessly with all Two-Factor Authentication (2FA) methods including TOTP, SMS, Touch/Face ID, and U2F security keys. Use Keeper to store your sites' Two-Factor Authentication codes and KeeperFill will autofill them at your next login where 2FA is required.

Add a Two-Factor Code to a Record

Navigate to the site's Two-Factor Authentication page (usually located in the security settings) and follow the prompts to set-up an authenticator.
Once it's provided, screen grab/snip and save the QR pattern to your computer.
Set Up 2FA with Google Authenticator
In the corresponding Keeper record, click Edit > Add Two-Factor Code.
Add Two-Factor Code to Record
Click Upload and select the QR pattern from your computer, then click Add.
Upload QR Code
The Two-Factor Code will appear in the record and will regenerate in real-time, click Save to finish.
Hover over the Two-Factor Code and click the copy button to copy the code.
At the website, finish setting-up the authenticator by keyboard pasting the copied code when prompted, Ctrl + v (Windows) or command + v (MacOS).
The video below demonstrates how to add a Two-Factor Code to a record using the Keeper Desktop App instead, which can be downloaded here.
Two-Factor Code Integration with Keeper Desktop

Enable 2FA for Your Keeper Vault

Click the account dropdown menu (your account email), then click Settings > Security and toggle Two-Factor Authentication on.
Enable Two-Factor Authentication
Select a Two-Factor Authentication method and click Next, then follow the on-screen prompts to complete the setup (more on that here).
Select a 2FA Method
Whether you choose text message or an authenticator app as your 2FA method, Keeper offers the convenience of not having to enter the verification code every time you login. To enable this feature, selectSave code on this device foreverduring 2FA set-up and you will only have to enter the code once on each device you login into.
Select Two-Factor Code Duration

2FA Codes & KeeperFill

To fill a 2FA code, search for the record in the KeeperFill Browser Extension, click the dropdown arrow to reveal the record details.
Autofill 2FA with KeeperFill
Click the copy button next to the Two-Factor Code to copy and paste it into the code field.
Copy and Paste 2FA Code from KeeperFill
Alternatively, you can right-click in the code field of the form to produce a context menu that allows you to access the KeeperFill features and fill the two-factor code.
Right-click Context Menu