Due to issues experienced with Twilio (EU regulations surrounding delivery of messages using local numbers, confusing user experience around the use of Authy services), we made a migration of Keeper SMS 2FA services to Amazon AWS, our infrastructure provider.
The new backend SMS capabilities of Amazon AWS provide the following benefits:
Local delivery of phone numbers via Short Codes
Fast and reliable delivery
Full integration into Keeper's existing AWS infrastructure
We apologize for any disruption of SMS 2FA services over the past several days as we have completed the migration. If you have any questions or experience any issues receiving SMS messages from Keeper, please contact support or switch to a TOTP-based authentication method, such as Google Authenticator or Duo.